Sissy Boy Contact Details

Sissy Boy is a South African denim and fashion brand. Note the domain before you go looking: sissyboy.co.za redirects to sissyboyjeans.com, which is where the live store and the contact page are.

Official contact details

• Telephone: 021 506 4600, written internationally as +27 21 506 4600
• Email: info@sissyboyjeans.com
• A message form on the contact page, asking for name, email, phone number and a comment

The 021 code puts the office in Cape Town. One number and one mailbox cover the whole brand, so say up front whether you are asking about an online order or about something that happened in a store — they are handled differently.

Online order or store purchase, and why it matters

An online order is with the brand and is governed by the terms you accepted at checkout, including a cooling-off right on distance purchases under the Electronic Communications and Transactions Act. A purchase made in a store is with that store. Quote the order number for an online query; quote the till slip, the store and the date for anything bought in person. Without one of those there is nothing to look up.

Returns and exchanges

• Keep the tags on and keep the slip. Both are usually conditions of a fashion return.
• A size exchange is not the same as a refund, and the two often carry different time limits — ask which applies before you post anything back.
• For an online return, ask who pays the return postage and get the answer in writing before you send. This is the single most common dispute in online fashion.
• Under the Consumer Protection Act you may return a defective item, which is a separate right from changing your mind about a size or a colour.

Watch for fake Sissy Boy shops

Established South African fashion brands are heavily cloned on social media, usually as a page advertising a closing-down sale at improbable prices and asking for an EFT. The real store is on sissyboyjeans.com, and the brand takes card payments through the checkout rather than by asking you to transfer money to an account. A page that will only accept an EFT and will not answer a phone call on the number above is not the brand.

Before you pay anyone claiming to be a stockist

• Check that the site is the one the brand redirects to, not a lookalike domain.
• Pay by card so you have a chargeback route; an EFT to a stranger has none.
• This site does not publish anyone’s bank account details, and neither should a shop over social media.

If a complaint is not resolved

Put it in writing to info@sissyboyjeans.com and ask for a reference. A retail dispute that stays unresolved can be taken to the Consumer Goods and Services Ombud, which is free to consumers, and an online payment you never authorised should be reported to your own bank immediately, because the chargeback window is short.