WantItAll publishes no telephone number. Not a call centre, not a sharecall line, not a head office switchboard – one mailbox and nothing else, which is unusual for a retailer that has been trading since 2006. Read from its own contact page on 6 September 2026.
The only channel
- E-mail: [email protected]
- Business hours: 08:30 to 17:00, weekdays
- The retailer states it tries to reply within an hour during those hours
An hour is a real commitment and it is the reason the mailbox works as a support channel at all. Outside those hours nothing is answered, and there is no after-hours route.
The mailbox has rules, and they are not arbitrary
WantItAll asks for a link or a product code with every product query, because it lists millions of items and a description alone will not identify one. For a quote it asks for two things first: a completed profile including your delivery address, and a link to the item on its own site. And it will not open attachments or images for security reasons – so a screenshot of the product is the one thing guaranteed to get no answer. Paste the URL.
What the business actually does
It specialises in hard-to-find items imported from the USA, which is why the profile and address matter before a quote: the shipping and import cost is part of the price and cannot be worked out without a destination. The site also runs a gift voucher line and a used books section, and it accepts 3D Secure card payments through South African gateways.
Where an import order can go wrong
- Import duty and VAT are levied on arrival and are separate from the price you paid. Ask what the quote includes before you accept it.
- Delivery on an imported item runs on the courier’s timeline, not the retailer’s. Get the tracking reference and follow it with the courier directly.
- A card charge you did not authorise is your bank’s dispute process, and it has its own deadline that runs whether or not the retailer replies.
Because there is no telephone, the e-mail thread is your only record. Keep it in one place, quote the order number in every message, and do not start a second thread for the same order – it splits the history the agent needs to see.