Metropolitan Funeral Cover Contact Details

How you submit a Metropolitan funeral claim changes how fast it is paid. Metropolitan says valid claims sent by WhatsApp are paid within 4 hours, while claims sent by email, by phone or at a branch can take up to 48 hours to process. When a family is paying for a funeral that week, that difference matters. Read from metropolitan.co.za on 13 September 2026.

Official contact channels

• WhatsApp, 24/7: send Hi to 0860 724 724
• Call centre: 0860 724 724, Monday to Friday 08:00 to 17:00, Saturday 08:00 to 12:00, closed Sundays and public holidays
• Online chatbot on metropolitan.co.za, which also issues the claim form
• Branches for face-to-face help, listed under Find a Branch

Making a funeral claim

• Start the claim on WhatsApp or through the chatbot, and download the claim form from the chat
• Gather every supporting document before you submit. An incomplete claim is not a valid claim, and the 4-hour payment only applies to valid ones.
• Metropolitan updates you as the claim moves, so use a phone number you will actually answer that week

What this product provides

The Metropolitan Funeral Plan starts at R40 a month and can cover up to 20 family members on one plan: yourself and immediate family for up to R100 000, and parents and extended family for up to R50 000. Optional benefits include payment protection on death, disability or retirement, repatriation of the body within South Africa, premium skips, inflation-linked value protection, a memorial benefit, a monthly essentials benefit and CashBack, which returns 12.5% of premiums after 24 months and every 36 months after that. Metropolitan also sells a No-Lapse Funeral Plan and a group funeral plan.

Address and operating information

Head office: Parc du Cap, Mispel Road, Bellville, Cape Town. Postal: PO Box 2212, Bellville, 7535. Existing clients asking about statements, payments or policy changes are directed to the chat rather than a separate phone line.

Support and escalation routes

Lodge a complaint through the complaints form on Metropolitan’s contact page and include your policy number. You can also cancel a policy, update details or ask for a duplicate contract there. If a funeral claim is declined or delayed and the complaint does not resolve it, the National Financial Ombud Scheme handles life insurance disputes: 0860 800 900.

Sources

• Metropolitan Funeral Plan: metropolitan.co.za/funeral
• Metropolitan contact page: metropolitan.co.za/contact-us