Retail · Contact details
Checkers Contact Details
Checkers runs three separate customer lines: one for general customer care, one for Sixty60 deliveries and one for Xtra Savings rewards. Picking the right one is the quickest way to a resolution. The numbers below were read on checkers.co.za and shopriteholdings.co.za on 14 September 2026.
ContactDetails.co.za is an independent directory. We are not Checkers and cannot see an order, a Sixty60 delivery or an Xtra Savings account.
Official contact channels
| What it is for | Contact | Hours |
|---|---|---|
| Checkers Customer Care Line | 0800 01 07 09 | Mon to Fri 08:00 to 17:00; weekends and public holidays 09:00 to 17:00 |
| Sixty60 Contact Centre (app orders, deliveries, returns, Xtra Savings Plus) | 0800 00 6060, help@sixty60.co.za | Every day 08:00 to 20:00 |
| Xtra Savings Support Centre | 0800 33 33 85, xtrasavings@checkers.co.za | Every day 08:00 to 18:00 |
| Queries and complaints in writing | “Send us a message” form on the Talk to us page of checkers.co.za | Checkers says to expect a reply within 48 hours |
| Shoprite head office switchboard | 021 980 4000 | Corporate matters, not shopping queries |
Checkers does not publish a general customer care email address or a WhatsApp number. Email addresses exist only for Sixty60 and Xtra Savings. One Checkers help article sends Xtra Savings card and profile problems to the Sixty60 line instead of 0800 33 33 85, so if one line cannot help, the other can usually transfer you.
What this organisation provides
Checkers is a supermarket chain owned by Shoprite Checkers (Pty) Ltd, part of the Brackenfell-based Shoprite Group. The group’s store network also includes Checkers Hyper, Checkers FX, Checkers LiquorShop, Little Me, Checkers Outdoor, Petshop Science, Shoprite and MediRite.
Checkers Sixty60, launched in November 2019, delivers groceries through the app in about 60 minutes, and larger Checkers Hyper items the same day. Its service guarantee refunds the delivery fee if an order is more than 30 minutes late or arrives with less than 80% of the products you chose. Xtra Savings is Checkers’ free rewards programme; Xtra Savings Plus is a paid monthly subscription with free deliveries and extra offers. Property damage caused during a delivery is handled by Checkers’ delivery partner Pingo at claims@pingodeliver.co.za; driver accidents or incidents go to 0800 00 6060.
Address and operating information
Shoprite head office is at the corner of William Dabbs Street and Old Paarl Road, Brackenfell 7560, Western Cape (postal: PO Box 215, Brackenfell 7561). The group’s own contact page sends customer queries back to the brand sites, so use the Checkers lines above for anything about a purchase. Privacy and access-to-information requests go to privacy@shoprite.co.za.
Individual stores publish their own phone numbers and trading hours in the store directory on checkers.co.za. Numbers for some commonly searched stores, as listed there on 14 September 2026:
| Store | Location | Phone |
|---|---|---|
| Checkers Hyper Mall of Carnival | Mall at Carnival, Dalpark, Brakpan | 011 306 7740 |
| Checkers Kosmosdal | Cnr Rietspruit Rd and Plate Thorn Crescent, Centurion | 012 669 9500 |
| Checkers Hyper Pavilion | The Pavilion Shopping Centre, Westville, Durban | 031 275 4400 |
| Checkers Vredendal | Vredendal Mall, R363, Vredendal | 027 201 1900 |
| Checkers Hyper Bloemfontein | Fleurdal Mall, Fleurdal, Bloemfontein | 051 501 4800 |
| Checkers FX Table Bay Mall | Cnr West Coast and Sandown Rd, Sunningdale, Cape Town | 021 554 8550 |
| Checkers Little Me Drakenstein Sentrum | Cnr Wemmershoek and Lustigan Rd, Paarl | 021 863 6240 (shared with Checkers FX Drakenstein) |
Several stores share a name. Checkers also trades at Diamond Pavilion in Kimberley (053 802 4380) and at the Pavilion centre in Bredasdorp (028 425 5180), and Bloemfontein has five other Checkers and Checkers FX stores besides the Hyper. Confirm the branch in the store directory before you travel.
Support and escalation routes
- For an in-store problem, speak to the store manager with your till slip.
- Log it with the matching Checkers line (customer care, Sixty60 or Xtra Savings) or the Talk to us form, and keep the reference number the form returns.
- To dispute the outcome of a Sixty60 return, Checkers says to call 0800 00 6060.
- If Checkers does not resolve the complaint, take it to the Consumer Goods and Services Ombud on 0860 000 272, WhatsApp 081 335 3005 or info@cgso.org.za.
Checkers’ Sixty60 terms warn that you must never share your one-time PIN with anyone, and that you are responsible for activity on your profile. Nobody from Checkers needs your OTP to help you. If you think someone else is using your profile, contact the Sixty60 line straight away.
Sources
- checkers.co.za: Talk to us, Help and support, Sixty60 and Xtra Savings terms, and the store directory, read 14 September 2026
- shopriteholdings.co.za: contact us and the Shoprite Group PAIA manual (June 2025), read 14 September 2026
- cgso.org.za published contact details