Banking & Finance · Support
How to Change Contact Details on Capfin
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To change the cellphone number on your Capfin profile, call a Capfin consultant on 087 354 0000 (weekdays 08:00 to 18:00); your debit order pay date or bank account details can also be changed online after you log in. Capfin is a registered credit provider offering personal loans online and through PEP and Ackermans stores.
This page covers updating your details. For all of Capfin’s numbers, see the main Capfin contact details page.
Capfin contact details at a glance
| Route | Details |
|---|---|
| Contact centre (update details, incl. cellphone number) | 087 354 0000 (weekdays 08:00 to 18:00) |
| 066 000 0683 | |
| info@capfin.co.za | |
| USSD | *134*6454# |
| Fax | 086 688 0000 |
| Online profile login (My Details) | capfin.co.za/login |
| Contact form | capfin.co.za/contact-us |
| Fraud department | 087 354 0033 (weekdays 08:00 to 17:00) |
| Fraud report email (24/7) | fraudreport@capfin.co.za |
| Address | 1 Industrie St, Kuils River, Cape Town, 7580 |
Official Capfin route to change your details
How you change your details depends on what you are changing:
- Cellphone number: Capfin’s FAQ says to contact one of its consultants on 087 354 0000 to update your details. You cannot change it yourself online, because the One-Time-Pin (OTP) is only sent to the number you gave at registration.
- Debit order pay date or bank account: change these online under “Your Active Loans” then “Change My Payment Details”, or “My Details” then “Change Payment Details”. You can also call 087 354 0000.
Capfin also lists WhatsApp on 066 000 0683, email at info@capfin.co.za, USSD on *134*6454# and a contact form on its website.
What you need before contacting Capfin
To log in to your online profile you need your 13-digit South African ID number and access to your registered cellphone, because Capfin sends an OTP to that number. If you no longer have the registered cellphone you cannot log in, so call the contact centre instead.
If you are changing your banking details or pay date, have the new account number and pay date ready. Your bank may then ask you to approve a DebiCheck authentication: Capfin’s DebiCheck mandate must be re-approved every time your banking details or pay date change.
Step-by-step process
- To change your cellphone number, call a Capfin consultant on 087 354 0000, weekdays from 08:00 to 18:00.
- To change payment details online, log in at capfin.co.za with your SA ID number and the OTP sent to your registered cellphone.
- Select “Your Active Loans” then “Change My Payment Details”, or “My Details” then “Change Payment Details”, and enter the new account number or pay date.
- Approve the DebiCheck authentication request from your bank if you are prompted.
- If you suspect someone else changed your details, report it to the fraud department on 087 354 0033 or fraudreport@capfin.co.za.
Escalation route
If your details were changed without your permission, contact Capfin’s fraud department on 087 354 0033, weekdays from 08:00 to 17:00. The fraud report email, fraudreport@capfin.co.za, takes reports 24/7. For anything else, use the contact centre on 087 354 0000.
For other lenders, browse the banking and finance hub or the banking directory F to I listings.
Frequently asked questions
How do I change my contact details on Capfin?
Call a Capfin consultant on 087 354 0000 to update your details, including your cellphone number. Payment details can also be changed online.
Can I change my contact details on Capfin online?
Not your cellphone number: the OTP only goes to your registered number. Debit order and bank account details can be changed online under “My Details” or “Your Active Loans”.
How do I change my cellphone number on Capfin if I lost my phone?
You cannot log in without the registered number, so call the contact centre on 087 354 0000 on weekdays from 08:00 to 18:00.
Why must I approve DebiCheck after changing my bank details?
Capfin’s DebiCheck mandate must be re-approved every time your banking details or pay date change, so your bank may ask you to approve it.
What if someone changed my Capfin details without permission?
Report it to Capfin’s fraud department on 087 354 0033 or email fraudreport@capfin.co.za.
Sources
- Capfin, FAQ: capfin.co.za/faq, read 2026-09-26
- Capfin, Contact us: capfin.co.za/contact-us, read 2026-09-26
- Capfin, Fraud alert: capfin.co.za/fraud-alert, read 2026-09-26
- Capfin, Login: capfin.co.za/login, read 2026-09-26