Business · Contact details
TikTok South Africa Contact Details
TikTok South Africa has no public customer service phone number; you contact TikTok through its online Report a problem form, and formal South African information requests go to ZA_PAIA@tiktok.com. TikTok’s local legal entity is TikTok South Africa (Pty) Limited, with an office in Rosebank, Johannesburg, while the platform itself is provided and controlled by TikTok Pte. Ltd. in Singapore.
Be wary of anyone offering a “TikTok helpline” number: TikTok does not publish one, and all user support runs through the app and the web forms below.
TikTok South Africa contact details at a glance
| Route | Details |
|---|---|
| Report a problem / feedback form | tiktok.com/legal/report/feedback |
| Privacy questions, complaints and requests | tiktok.com/legal/report/privacy |
| PAIA / POPIA requests (TikTok SA Information Officer mailbox) | ZA_PAIA@tiktok.com |
| TikTok SA office (PAIA physical/postal address) | Room 02-129, 173 Oxford Road, Rosebank, Johannesburg, GP, 2196 |
| Phone | None published |
Official TikTok contact channels
Use the route that matches your problem:
- Account or content problems: use the Report a problem form at tiktok.com/legal/report/feedback.
- Privacy questions or requests about your data: submit them through tiktok.com/legal/report/privacy. TikTok’s privacy policy names this form for questions, comments, complaints and requests about the policy. Reports of users below the minimum age also go here.
- Formal PAIA request for records: complete the Information Regulator’s Form 2 and email it to ZA_PAIA@tiktok.com, the TikTok SA Information Officer’s mailbox. To object to the processing of your personal information, use Form 1.
What TikTok South Africa provides
TikTok South Africa (Pty) Limited is TikTok’s South African legal entity and publishes a section 51 PAIA manual. Its information officer function sits in TikTok SA’s Government Relations and Public Policy department. The TikTok platform itself is provided and controlled by TikTok Pte. Ltd., 1 Raffles Quay, #26-10, South Tower, Singapore.
Under TikTok’s South African supplemental terms, users declare that they are over 18, or a parent or guardian declares that an under-18 user is above 13.
Address and operating information
The physical and postal address in TikTok SA’s PAIA manual is Room 02-129, 173 Oxford Road, Rosebank, Johannesburg, GP, 2196, South Africa. This is an office address for legal and PAIA matters, not a walk-in support centre, and TikTok does not publish office hours.
Support and escalation routes
TikTok does not publish a phone escalation line in South Africa. If the Report a problem form has not resolved your issue and it involves your personal information, use the privacy form, or send a formal PAIA request to ZA_PAIA@tiktok.com. Keep copies of what you submit.
For other companies, browse the business hub or the business directory T listings.
Frequently asked questions
What is the TikTok South Africa contact number?
TikTok does not publish a customer service phone number. Use the Report a problem form at tiktok.com/legal/report/feedback.
What are TikTok’s contact details for privacy requests?
Use tiktok.com/legal/report/privacy. Formal PAIA requests go to ZA_PAIA@tiktok.com.
Does TikTok have an office in South Africa?
Yes. TikTok South Africa (Pty) Limited gives its address as Room 02-129, 173 Oxford Road, Rosebank, Johannesburg, 2196.
How do I report an underage TikTok user?
Report users below the minimum age through tiktok.com/legal/report/privacy.
Sources
- TikTok, Privacy policy (other regions, including South Africa supplemental terms): tiktok.com/legal/page/row/privacy-policy/en, read 2026-09-26
- TikTok South Africa section 51 PAIA manual: tiktok.com/legal/sa-section-51-manual (PDF), read 2026-09-26
- TikTok, Report a problem: tiktok.com/legal/report/feedback, read 2026-09-26
- TikTok, Privacy request form: tiktok.com/legal/report/privacy, read 2026-09-26