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Government · Complaint & ombud

FAIS Ombudsman Contact Details

Verified 27 September 2026Official source onlyIndependent directoryPublished by Silas T Nkoana, Cape TownReport a wrong number

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The FAIS Ombud’s main number is 012 762 5000, its sharecall number is 086 066 3274, and the general email is info@faisombud.co.za. The Office of the Ombud for Financial Services Providers is the statutory ombud under the Financial Advisory and Intermediary Services (FAIS) Act that investigates clients’ complaints against financial advisers, brokers and other intermediaries.

It is not the National Financial Ombud Scheme, which deals with banking, insurance and credit, and it is not the Pension Funds Adjudicator.

FAIS Ombud contact details at a glance

RouteDetails
Main telephone012 762 5000
Sharecall086 066 3274
General emailinfo@faisombud.co.za
Complaint status enquiriesenquiries@faisombud.co.za
Media enquiriescommunications@faisombud.co.za
Lodge a complaint onlinefais.powerappsportals.com
Check complaint status formfaisombud.co.za/how-to-complain/check-complaint-status/
Fraud/corruption whistle-blowing (KPMG Fair Call)0800 114 014
Physical address125 Dallas Avenue, Menlyn Central, Waterkloof Glen, Pretoria, 0010
Postal addressP.O Box 41, Menlyn Park, 0063
Office hoursMonday to Thursday 8h00 to 16h30; Friday 8h00 to 15h30; closed on weekends and public holidays

Official contact channels

Call 012 762 5000 or the sharecall number 086 066 3274 for general help, or email info@faisombud.co.za. If you already have a complaint open, send status questions to enquiries@faisombud.co.za or use the online Check Complaint Status form, which asks for your FAIS/FSOS reference number and your ID number.

Journalists should use communications@faisombud.co.za. To report fraud, theft, corruption or misconduct, the Ombud directs callers to KPMG Fair Call on 0800 114 014.

What the FAIS Ombud handles

The FAIS Ombud investigates complaints by a client against a financial services provider or its representative about advice given or an intermediary service. Three limits apply:

  • The monetary limit is R3 500 000. A larger claim is only heard if you abandon the amount above the limit and the provider agrees.
  • You must lodge the complaint within 3 years of becoming aware of the problem.
  • The Ombud will not investigate if court proceedings have been instituted on the same matter.

Complaints and escalation process

  1. Try to resolve the complaint with the financial services provider first, preferably in writing, and keep proof.
  2. Check that your claim is within R3 500 000 and within 3 years of becoming aware of the problem.
  3. Complete the complaints registration form online at fais.powerappsportals.com, or download the Word or PDF form from the How to complain page.
  4. Sign the form and attach supporting documents: correspondence, policy or application documents, and the contact details of the person you dealt with.
  5. Track your complaint with your FAIS/FSOS reference number on the Check Complaint Status form, or email enquiries@faisombud.co.za.

Address and operating information

The office is at 125 Dallas Avenue, Menlyn Central, Waterkloof Glen, Pretoria, 0010. Post goes to P.O Box 41, Menlyn Park, 0063. It is open Monday to Thursday from 8h00 to 16h30 and Friday from 8h00 to 15h30, and closed on weekends and public holidays.

For other government bodies and regulators, browse the government hub or the government directory D to F listings.

Frequently asked questions

What are the FAIS Ombudsman contact details?

Call 012 762 5000 or 086 066 3274, or email info@faisombud.co.za. The office is at 125 Dallas Avenue, Menlyn Central, Waterkloof Glen, Pretoria.

How do I check the status of my FAIS complaint?

Use the Check Complaint Status form with your FAIS/FSOS reference number and ID number, or email enquiries@faisombud.co.za.

Can I lodge a FAIS complaint online?

Yes. The online complaints form is at fais.powerappsportals.com. You must first try to settle the matter with the provider in writing.

Is there a limit on what the FAIS Ombud can award?

The monetary limit is R3 500 000, and complaints must be lodged within 3 years of becoming aware of the problem.

Sources

  • FAIS Ombud, Contact us: faisombud.co.za/contact-us/, read 2026-09-26
  • FAIS Ombud, Mandate: faisombud.co.za/about-us/mandate/, read 2026-09-26
  • FAIS Ombud, How to complain: faisombud.co.za/how-to-complain/, read 2026-09-26
  • FAIS Ombud, Pre-requisites: faisombud.co.za/how-to-complain/pre-requisites/, read 2026-09-26
  • FAIS Ombud, Check complaint status: faisombud.co.za/how-to-complain/check-complaint-status/, read 2026-09-26