Government · Complaint & ombud
Ombudsman Durban Contact Details
All complaint & ombud routesCheck this is the right body
The ombudsman office in Durban is the Public Protector’s KwaZulu-Natal provincial office, on 031 307 5300, and complaints can be emailed to its registry at DurbanRegistry@pprotect.org. The Public Protector is South Africa’s public-sector ombudsman, a Chapter 9 institution, and its KwaZulu-Natal provincial office is in Durban.
Industry ombuds for banking, insurance, consumer goods and credit are national and are not based in Durban, so a search for an ombudsman in Durban usually means the Public Protector’s KZN office. For the national head office, see the Public Protector contact details page.
Ombudsman Durban contact details at a glance
| Route | Details |
|---|---|
| KZN provincial office telephone | 031 307 5300 |
| KZN provincial office telephone (alternate) | 031 307 5250 / 031 307 5251 |
| KZN provincial office fax | 031 307 2424 |
| Durban Provincial Office complaints registry | DurbanRegistry@pprotect.org |
| National toll-free line | 0800 11 20 40 |
| Call-me-back (MTN) | *121*083 274 4124# |
| Call-me-back (Vodacom / Telkom) | *140*083 274 4124# |
| Call-me-back (Cell C) | *111*083 274 4124# |
| Customer service line (head office) | 012 366 7143 |
| Customer service email | customerservice@pprotect.org |
| Online complaints portal | cma.pprotect.org |
| Address | 22nd Floor, Suite 2114, Commercial City Building, Durban |
Official contact channels
Call the KZN provincial office on 031 307 5300, or on the alternate lines 031 307 5250 and 031 307 5251. The office fax is 031 307 2424. Each provincial office has its own complaints registry mailbox, and Durban’s is DurbanRegistry@pprotect.org.
The national toll-free line, 0800 11 20 40, serves callers anywhere in the country. If you cannot afford the call, use the free call-me-back service: dial *121*083 274 4124# on MTN, *140*083 274 4124# on Vodacom or Telkom, or *111*083 274 4124# on Cell C. The head office customer service line is 012 366 7143 (customerservice@pprotect.org), and complaints can also be lodged online on the complaints management portal at cma.pprotect.org.
What the Public Protector handles
The Public Protector investigates complaints against organs of state and state functionaries, such as government departments, municipalities and public officials. It does not handle complaints against private persons or private companies, and it does not review court decisions.
Complaints and escalation process
- Check that your complaint is about a government body or public official, not a private company.
- Email your complaint to DurbanRegistry@pprotect.org, call 031 307 5300 or the toll-free line 0800 11 20 40, lodge it on cma.pprotect.org, or visit the Durban office.
- If you have a question about a complaint already lodged, contact the customer service line on 012 366 7143 or customerservice@pprotect.org.
The full complaint requirements, timelines and head office complaint mailbox are on the national Public Protector page.
Address and operating information
The KZN provincial office is on the 22nd floor, Suite 2114, of the Commercial City Building in Durban. The Public Protector does not list a regional (sub-provincial) office in KwaZulu-Natal; its regional offices are in George, Mthatha, Rustenburg, Upington and Phuthaditjhaba. The website does not publish office hours for the Durban office, so call ahead before you visit. For other public bodies, browse the government hub or the government directory N to P listings.
FAQs
What is the ombudsman contact number in Durban?
The Public Protector’s KZN office in Durban is on 031 307 5300, with alternate lines 031 307 5250 and 031 307 5251.
What is the Durban ombudsman email address?
Complaints for the Durban office go to DurbanRegistry@pprotect.org.
Where is the Public Protector office in Durban?
On the 22nd floor, Suite 2114, Commercial City Building, Durban.
Can the Durban office help with a complaint about a private company?
No. The Public Protector has no jurisdiction over private persons or private companies.
Sources
- Public Protector, Provincial offices: pprotect.org/?q=content/provincial-offices, read 2026-09-26
- Public Protector, Complaints e-mail addresses: pprotect.org/?q=content/complaints-e-mail-address, read 2026-09-26
- Public Protector, Toll-free line: pprotect.org/?q=content/toll-free-line, read 2026-09-26
- Public Protector, Regional offices: pprotect.org/?q=content/regional-offices, read 2026-09-26
- Public Protector, Home page: pprotect.org, read 2026-09-26