Government · Complaint & ombud
Ombudsman Contact Details
All complaint & ombud routesCheck this is the right body
South Africa’s national ombudsman is the Public Protector. Its toll-free number is 0800 11 20 40, its head office line is (012) 366 7000, and complaints can be emailed to registration2@pprotect.org. The Public Protector deals with complaints about government. Complaints about banks, insurers, shops and car dealers go to industry ombuds instead, such as the National Financial Ombud Scheme on 0860 800 900. We read all of these details on each ombud’s own website on 19 September 2026.
Which ombudsman handles your complaint?
| Complaint about | Ombud | Contact number | |
|---|---|---|---|
| A government department, municipality or state entity | Public Protector | 0800 11 20 40 (toll-free), (012) 366 7000 | registration2@pprotect.org |
| A bank, insurer, credit provider or financial adviser | National Financial Ombud Scheme (NFO) | 0860 800 900 | info@nfosa.co.za |
| Goods or services bought from a business | Consumer Goods and Services Ombud (CGSO) | 0860 000 272 | info@cgso.org.za |
| A car dealer, workshop or motor manufacturer | Motor Industry Ombudsman of South Africa (MIOSA) | 010 590 8378 | info@miosa.co.za |
Every ombud expects you to complain to the organisation itself first. The Public Protector calls itself a “complaints body of last resort”. Before you go to it, try to resolve the problem with the officials involved. If that fails, write to the person in charge, such as the head of department, chief executive or municipal manager.
Public Protector: ombudsman of South Africa
| Toll-free | 0800 11 20 40 |
|---|---|
| Head office telephone | (012) 366 7000 |
| Fax | (012) 362 3473 |
| Complaints email (head office) | registration2@pprotect.org |
| Physical address | Hillcrest Office Park, 175 Lunnon Street, Pretoria, 0083 |
| Postal address | Private Bag X677, Pretoria, 0001 |
Public Protector complaint email addresses by province
| Office | Complaints email | Office address and telephone |
|---|---|---|
| Gauteng | JHBregistry@pprotect.org | Sage Building, 3rd Floor, 10 Fraser Street, Marshalltown, Johannesburg; (011) 492 2807 |
| KwaZulu-Natal | DurbanRegistry@pprotect.org | 22nd Floor, Suite 2114, Commercial City Building, Durban; (031) 307 5300 |
| Western Cape | WCRegistry@pprotect.org | 4th Floor, 51 Wale Street, Cape Town; (021) 423 8644 |
| Eastern Cape | ECRegistry@pprotect.org | Unathi House, Independent Avenue, Bisho; (040) 635 1286 |
| Free State | FSregistry@pprotect.org | Engen House, 169A Nelson Mandela Drive, Westdene, Bloemfontein; (051) 448 6185 |
| Limpopo | PolokwaneRegistry@pprotect.org | 18 Landros Mare Street, Polokwane; (015) 295 5712 |
| Mpumalanga | NelspruitRegistry@pprotect.org | Pinnacle Building, Suite 101, 1 Parkin Street, Nelspruit; (013) 752 8543 |
| North West | MahikengRegistry@pprotect.org | Public Protector’s Chambers, cnr Martin and Robinson Streets, Mafikeng; (018) 381 1060 |
| Northern Cape | KimberlyRegistry@pprotect.org | Ewing Building, 48 Sydney Street, Kimberley; (053) 831 7766 |
| Rustenburg regional office | RustenburgRegistry@pprotect.org | |
| George regional office | GeorgeRegistry@pprotect.org |
National Financial Ombud Scheme (NFO)
The NFO handles complaints about banks, insurers and credit providers. Its contact page gives 0860 800 900, WhatsApp +27 76 574 8055 and info@nfosa.co.za. Media queries go to media@nfosa.co.za. Its offices are at 110 Oxford Road, Houghton Estate, Johannesburg, and on the 6th Floor of Claremont Central Building, 6 Vineyard Road, Claremont, Cape Town. The old Credit Ombud website, creditombud.org.za, now redirects to the NFO. You can lodge and track complaints online on nfosa.co.za.
Consumer Goods and Services Ombud (CGSO)
The CGSO’s consumer complaints call centre is on 0860 000 272, its reception on 011 781 2607, and its WhatsApp line on 081 335 3005. Email info@cgso.org.za. The office is at 292 Surrey Avenue, Ferndale, Randburg. You can lodge a complaint online on cgso.org.za.
Motor Industry Ombudsman of South Africa (MIOSA)
MIOSA is on 010 590 8378 and info@miosa.co.za. Its office hours are Monday to Thursday 08:30 to 16:30 and Friday 08:30 to 16:00. MIOSA has published a warning that criminals are impersonating it on WhatsApp. It says it does not ask for payment to handle complaints or resolve disputes, so do not pay anyone who claims to be MIOSA.
Ombudsman complaint tips
- Keep copies of every complaint you made to the organisation and the reference numbers it gave you.
- Send the complaint to the ombud that covers that organisation. The Public Protector does not handle private-company disputes.
- Use the email address or number on the ombud’s own website, and never pay a fee to lodge a complaint.
Frequently asked questions
What is the Ombudsman email address?
The email address listed on this page is registration2@pprotect.org (Complaints email).
Where is Ombudsman located?
The Physical address listed on this page is Hillcrest Office Park, 175 Lunnon Street, Pretoria, 0083.
How do I know these Ombudsman details are correct?
We only list details read from the official website or channels of Ombudsman, and this page shows the date they were checked. Confirm on the official site before you share personal information or make a payment.
Sources
- Public Protector: pprotect.org, Head office, Complaints e-mail address, Provincial offices and Before complaining pages (read 19 September 2026)
- National Financial Ombud Scheme, Contact us: nfosa.co.za/contact-us (read 19 September 2026)
- CGSO, Contact us: cgso.org.za/contact-us (read 19 September 2026)
- MIOSA, Contact us: miosa.co.za/contact-us (read 19 September 2026)