Government · Complaint & ombud
Ombudsman Contact Details
All complaint & ombud routesCheck this is the right body
For ombudsman contact details in South Africa, the Public Protector complaints number is 0800 11 20 40, the head office number is (012) 366 7000, and complaints can be emailed to registration2@pprotect.org. The Public Protector handles complaints about government, while complaints about banks, insurers, credit providers, consumer goods and services, and the motor industry are handled by the relevant industry ombud. The National Financial Ombud Scheme can be contacted on 0860 800 900 or WhatsApp +27 76 574 8055, the Consumer Goods and Services Ombud on 0860 000 272, and MIOSA on 010 590 8378. These details were read on each ombud’s own website on 19 September 2026.
Ombudsman contact details and complaints numbers
| Complaint about | Ombud | Contact number | |
|---|---|---|---|
| A government department, municipality or state entity | Public Protector | 0800 11 20 40 (toll-free), (012) 366 7000 | registration2@pprotect.org |
| A bank, insurer, credit provider or financial adviser | National Financial Ombud Scheme (NFO) | 0860 800 900 | info@nfosa.co.za |
| Goods or services bought from a business | Consumer Goods and Services Ombud (CGSO) | 0860 000 272 | info@cgso.org.za |
| A car dealer, workshop or motor manufacturer | Motor Industry Ombudsman of South Africa (MIOSA) | 010 590 8378 | info@miosa.co.za |
The correct ombudsman depends on who your complaint is about. Government complaints go to the Public Protector. The NFO deals with complaints involving banks, insurers, credit providers and financial advisers. The CGSO deals with consumer complaints about goods or services bought from businesses, while MIOSA covers car dealers, workshops and motor manufacturers.
Every ombud expects you to complain to the organisation itself first. The Public Protector describes itself as a “complaints body of last resort”. Before approaching it, try to resolve the problem with the officials involved. If that fails, write to the person in charge, such as the head of department, chief executive or municipal manager.
Public Protector ombudsman contact number and complaints email
| Toll-free | 0800 11 20 40 |
|---|---|
| Head office telephone | (012) 366 7000 |
| Fax | (012) 362 3473 |
| Complaints email (head office) | registration2@pprotect.org |
| Physical address | Hillcrest Office Park, 175 Lunnon Street, Pretoria, 0083 |
| Postal address | Private Bag X677, Pretoria, 0001 |
For complaints about a government department, municipality or state entity, the Public Protector is the national ombudsman listed on this page. Its toll-free complaints number is 0800 11 20 40, while the head office telephone number is (012) 366 7000. Complaints sent to head office can be emailed to registration2@pprotect.org.
Ombudsman complaints email addresses by province
| Office | Complaints email | Office address and telephone |
|---|---|---|
| Gauteng | JHBregistry@pprotect.org | Sage Building, 3rd Floor, 10 Fraser Street, Marshalltown, Johannesburg; (011) 492 2807 |
| KwaZulu-Natal | DurbanRegistry@pprotect.org | 22nd Floor, Suite 2114, Commercial City Building, Durban; (031) 307 5300 |
| Western Cape | WCRegistry@pprotect.org | 4th Floor, 51 Wale Street, Cape Town; (021) 423 8644 |
| Eastern Cape | ECRegistry@pprotect.org | Unathi House, Independent Avenue, Bisho; (040) 635 1286 |
| Free State | FSregistry@pprotect.org | Engen House, 169A Nelson Mandela Drive, Westdene, Bloemfontein; (051) 448 6185 |
| Limpopo | PolokwaneRegistry@pprotect.org | 18 Landros Mare Street, Polokwane; (015) 295 5712 |
| Mpumalanga | NelspruitRegistry@pprotect.org | Pinnacle Building, Suite 101, 1 Parkin Street, Nelspruit; (013) 752 8543 |
| North West | MahikengRegistry@pprotect.org | Public Protector’s Chambers, cnr Martin and Robinson Streets, Mafikeng; (018) 381 1060 |
| Northern Cape | KimberlyRegistry@pprotect.org | Ewing Building, 48 Sydney Street, Kimberley; (053) 831 7766 |
| Rustenburg regional office | RustenburgRegistry@pprotect.org | |
| George regional office | GeorgeRegistry@pprotect.org |
The Public Protector also lists complaints email addresses for provincial and regional offices. Use the relevant office details above when your complaint is being handled through a specific province or region. The Rustenburg and George regional office entries provide email addresses on the current page but no office address or telephone number.
Bank ombudsman contact details: National Financial Ombud Scheme
For complaints involving banks, insurers and credit providers, the National Financial Ombud Scheme contact number is 0860 800 900. Its WhatsApp number is +27 76 574 8055 and its general email address is info@nfosa.co.za. Media queries go to media@nfosa.co.za.
The NFO has offices at 110 Oxford Road, Houghton Estate, Johannesburg, and on the 6th Floor of Claremont Central Building, 6 Vineyard Road, Claremont, Cape Town. The old Credit Ombud website, creditombud.org.za, now redirects to the NFO. Complaints can be lodged and tracked online on nfosa.co.za.
Consumer Goods and Services Ombud complaints contact number
For complaints about goods or services bought from a business, the Consumer Goods and Services Ombud consumer complaints call centre is 0860 000 272. Its reception number is 011 781 2607, its WhatsApp line is 081 335 3005, and its email address is info@cgso.org.za.
The CGSO office is at 292 Surrey Avenue, Ferndale, Randburg. A complaint can also be lodged online on cgso.org.za.
Vehicle ombudsman South Africa: MIOSA contact details
For complaints involving a car dealer, workshop or motor manufacturer, the Motor Industry Ombudsman of South Africa can be contacted on 010 590 8378 or at info@miosa.co.za. Its office hours are Monday to Thursday 08:30 to 16:30 and Friday 08:30 to 16:00.
MIOSA has published a warning that criminals are impersonating it on WhatsApp. It says it does not ask for payment to handle complaints or resolve disputes, so do not pay anyone who claims to be MIOSA.
Ombudsman complaints: what to do before contacting the ombud
- Keep copies of every complaint you made to the organisation and the reference numbers it gave you.
- Send the complaint to the ombud that covers that organisation. The Public Protector does not handle private-company disputes.
- Use the email address or number on the ombud’s own website, and never pay a fee to lodge a complaint.
Frequently asked questions
What is the contact number for the ombudsman in South Africa?
For government complaints, the Public Protector toll-free number is 0800 11 20 40 and its head office number is (012) 366 7000. Other complaints must go to the relevant industry ombud, such as the NFO on 0860 800 900, the CGSO on 0860 000 272 or MIOSA on 010 590 8378.
What is the ombudsman complaints email address?
The Public Protector head office complaints email address is registration2@pprotect.org. Provincial Public Protector complaints email addresses are listed above, while the NFO uses info@nfosa.co.za, the CGSO uses info@cgso.org.za, and MIOSA uses info@miosa.co.za.
What are the bank ombudsman contact details?
The National Financial Ombud Scheme handles complaints about banks, insurers and credit providers. Its contact number is 0860 800 900, its WhatsApp number is +27 76 574 8055, and its email address is info@nfosa.co.za.
Which ombudsman handles vehicle complaints in South Africa?
The Motor Industry Ombudsman of South Africa handles complaints involving car dealers, workshops and motor manufacturers. MIOSA’s contact number is 010 590 8378 and its email address is info@miosa.co.za.
Where is the Public Protector located?
The Public Protector head office physical address listed on this page is Hillcrest Office Park, 175 Lunnon Street, Pretoria, 0083. Its postal address is Private Bag X677, Pretoria, 0001.
How do I know these ombudsman contact details are correct?
The details on this page were read from the official websites or channels of the Public Protector, National Financial Ombud Scheme, Consumer Goods and Services Ombud and MIOSA on 19 September 2026. Confirm the details on the official site before sharing personal information or making a payment.
Sources
- Public Protector: pprotect.org, Head office, Complaints e-mail address, Provincial offices and Before complaining pages (read 19 September 2026)
- National Financial Ombud Scheme, Contact us: nfosa.co.za/contact-us (read 19 September 2026)
- CGSO, Contact us: cgso.org.za/contact-us (read 19 September 2026)
- MIOSA, Contact us: miosa.co.za/contact-us (read 19 September 2026)