The Motor Industry Ombudsman of South Africa resolves disputes between consumers and the motor industry.
The service is free and covers new and used vehicles, servicing, repairs and fitment alike.
Raise the complaint with the dealer or workshop first, in writing. The Ombudsman will ask what the business said before opening a file, so that record is what gets a complaint moving.
This page covers how to contact the Motor Industry Ombudsman of South Africa in South Africa. The details below were taken from the official Motor Industry Ombudsman of South Africa contact page rather than from any third-party directory.
ContactDetails.co.za is an independent directory. We are not the Motor Industry Ombudsman of South Africa and cannot act on your behalf. Everything on this page is a routing aid so you reach the right official channel quickly.
The Motor Industry Ombudsman of South Africa contact numbers
These routes were verified against the official Motor Industry Ombudsman of South Africa contact page on 24 August 2026. Contact numbers do change, so confirm on the official page before relying on one for anything urgent.
| What it is for | Contact |
|---|---|
| Contact number | 010 590 8378 |
| Enquiries email | [email protected] |
| Consumer Goods and Services Ombud | 0860 000 272 |
| National Financial Ombud | 0860 800 900 |
The office answers Monday to Thursday from 08:30 to 16:30 and Friday from 08:30 to 16:00.
The service is free and covers new and used vehicles, servicing, repairs and fitment. Raise the complaint with the dealer or the workshop first, in writing, and keep that record: the Ombudsman will ask what the business said before it will open a file.
Self-service options before you call
- Check the official site at miosa.co.za, which carries the current contact details and any online enquiry form.
- Email to [email protected], which gives you a written record of what you asked and when.
- Calling outside peak times. Monday mornings and the hour after 17:00 are usually the worst for South African contact centres.
What to have ready before you call
- A clear one line summary of what you need resolved.
- Your account, order or reference number if you already have one.
- The identity document or account holder details, since most South African providers verify who you are before discussing an account.
- Dates, amounts and any error message exactly as it appeared.
- A pen and paper for the reference number. Ask for one every time, because without it a follow up call starts from nothing.
Which ombud actually handles your complaint
- Goods and services go to the Consumer Goods and Services Ombud on 0860 000 272, free of charge, after you have complained to the supplier and kept the reference.
- Banking, credit and insurance go to the National Financial Ombud on 0860 800 900. Advice complaints go to the FAIS Ombud on 012 762 5000 instead.
- Vehicles, servicing, repairs and fitment go to the Motor Industry Ombudsman on 010 590 8378, which covers new and used alike.
- Medical scheme disputes go to the Council for Medical Schemes on 086 112 3267; care at a health establishment goes to the Health Ombud on 080 911 6472.
- Every one of these is free to the complainant, and none of them requires a lawyer. Anyone charging you to lodge an ombud complaint is selling something you can do yourself.
All of them expect you to have complained to the business first and given it a chance to respond. Keep that correspondence, because it is the first thing an ombud asks for.
Complaints and escalation
If a first call does not resolve the matter, escalate through the business’s own complaints process first, in writing and with a reference number. Unresolved consumer complaints go to the Consumer Goods and Services Ombud on 0860 000 272, free of charge, and the National Consumer Commission on 012 065 1940 handles contraventions of the Consumer Protection Act.
Keep a short written log of each contact: the date, the channel you used, the name of the agent and the reference number. Most consumer complaint processes ask for exactly that history, and having it ready is usually the difference between a fast resolution and starting over.
Avoiding fake Motor Industry Ombudsman of South Africa contact numbers
Contact details for well known South African brands are a common target for impersonation. Numbers that look official appear in search ads, social media replies and cloned websites, and the person answering is not the Motor Industry Ombudsman of South Africa.
- Reach Motor Industry Ombudsman of South Africa through the official site at miosa.co.za rather than through a number in a search advert or a social media reply.
- The Motor Industry Ombudsman of South Africa will never ask you for your full card number, PIN, CVV, online banking password or a one time PIN. Nobody legitimate needs those to help you.
- Treat any caller who creates urgency, asks you to install remote access software, or asks you to move money to a safe account as fraudulent, and end the call.
- If you are unsure whether a call was genuine, hang up and dial the official number yourself rather than calling back a number the caller gave you.
Related contact pages
Frequently asked questions
What is the Motor Industry Ombudsman of South Africa contact number?
The routes are listed in the table above, with what each one is for. The main route is 010 590 8378. Confirm it on miosa.co.za before relying on it, since numbers are changed from time to time.
How do I know a Motor Industry Ombudsman of South Africa number is genuine?
Check it against the official site at miosa.co.za. A number that only appears in a search advert, a social media reply or a third-party directory should not be trusted for anything involving your account, your money or your identity document.
What should I do if nobody resolves my query?
Ask for the complaint reference and the escalation path on your first call, then follow the escalation route described above. Keep the dates, agent names and reference numbers, because every formal complaint process will ask for them.
Can ContactDetails.co.za resolve this for me?
No. We are an independent directory, not the Motor Industry Ombudsman of South Africa, and we have no access to your account. Everything here is a routing aid so that you reach the correct official channel with the right information in hand.
Is there a cost to calling these numbers?
South African 0860 and 0861 numbers are charged at a share-call or standard rate depending on your provider, and 0800 numbers are toll free from a landline. Calls from a mobile are billed at your own operator’s rate, so check your plan if cost matters.
Contact routes on this page were checked against the official Motor Industry Ombudsman of South Africa source on 24 August 2026. If you find a detail that has changed, the official source is always the authority.