The National Financial Ombud Scheme South Africa is the single ombud that replaced several older schemes covering banking, credit, life insurance and short term insurance. Banks and insurers routinely print its number on their own pages, and some of those printings are out of date.
Official contact channels
- Sharecall: 0860 800 900
- Second number published alongside it: 076 574 8055
- General enquiries: [email protected]
- Media enquiries: [email protected]
What this regulator handles
The scheme covers banks, credit providers, short term or non life insurers, and long term or life insurers. That breadth is the point of the merger: a consumer no longer has to work out which of several ombuds a complaint belongs to before lodging it.
Complaints and escalation process
The ombud publishes an online complaint form, a complaints process flowchart, an application for assistance, and a facility to track a complaint already lodged. It expects the financial institution to have been given a chance to resolve the matter first, so lodge with the bank or insurer before coming here.
Address and operating information
Johannesburg is at 110 Oxford Road, Houghton Estate, Johannesburg, 2198, with the parking entrance at 19 Ninth Street, Houghton Estate, Illovo, 2198. Cape Town is at 6th Floor, Claremont Central Building, 6 Vineyard Road, Claremont, Cape Town, 7708. Two details on this page differ from what banks publish about the ombud: several bank sites give a WhatsApp number of 066 473 0157 and a Claremont postal code of 7700, while the ombud own site gives 076 574 8055 and 7708. The ombud own figures are used here.
Sources
- nfosa.co.za/contact-us/, read 2 September 2026.