Business · Contact details
Nimble Group Contact Details
If Nimble has called, emailed or sent you an SMS about a debt, the customer care line is 087 286 0222. You can also email customercare@nimblecs.co.za or WhatsApp 087 240 6623. We checked these on nimblegroup.co.za and nimblecreditsolutions.co.za, and checked Nimble’s registration with the Council for Debt Collectors, on 16 September 2026.
ContactDetails.co.za is an independent directory. We are not Nimble and cannot see, settle or dispute any account.
Official contact channels
| What it is for | Contact |
|---|---|
| Customer care for people with an account handed over to Nimble (South Africa) | 087 286 0222 (+27 87 286 0222), customercare@nimblecs.co.za |
| WhatsApp self-service with Ntombi, Nimble’s assistant | +27 87 240 6623 |
| Online account and payments | NimblePay at pay.nimblegroup.co.za, or “Chat with us” on nimblecreditsolutions.co.za |
| Business clients: Nimble Group, Cape Town reception | 021 830 0750, marketing@nimblecs.co.za |
| Business clients: Nimble Group, Johannesburg reception | 011 253 7168 |
| Business clients: Nimble Credit Solutions | 087 283 3286 |
| Privacy and access-to-information requests | InformationOfficer@NimbleGroup.co.za |
The Cape Town and Johannesburg reception numbers are for companies that use Nimble’s services. If you owe money on an account, call customer care, not reception. Nimble does not publish call centre hours on its contact page.
What this organisation provides
Nimble Group has been in business since 2009. It collects and administers distressed debt for lenders and other creditors in South Africa, Namibia and Botswana, and says it has more than 2,000 employees. It is the International Finance Corporation’s partner in sub-Saharan Africa for the IFC’s Distressed Asset Recovery Programme, and the IFC owns a stake in the group. People who owe money deal with Nimble Credit Solutions, the collections side of the business.
Ntombi and NimblePay let you see all accounts linked to your ID number, set up and view payment arrangements, and pay by debit order, Capitec Pay and other methods. The “Know Your Rights” section of nimblecreditsolutions.co.za explains prescription. If Nimble agrees that a debt has prescribed, you are no longer liable for it, but you will not receive a paid-up letter because the debt was never paid.
On 16 September 2026 the Council for Debt Collectors register listed Nimble Credit Solutions 1 (Pty) Ltd (0027537/08, valid until 10 February 2027) and Nimble Credit Solutions 2 (Pty) Ltd (0018155/06, valid until 4 October 2026). It also listed two Nimble credit fund companies. Nimble Group itself is not listed under that name.
Address and operating information
For searches for Nimble Group in Cape Town: the head office is the Brickfield Call Centre, 35 Brickfield Road, Woodstock, Cape Town 7925. The group also has a reception in Johannesburg on 011 253 7168, but Nimble does not publish its street address.
Outside South Africa, customer care is on +264 83 380 1100 (customercarenam@nimblegroup.co.za) in Namibia and +267 74 747 260 (customercarebots@nimblegroup.co.za) in Botswana.
Support and escalation routes
- Contact customer care by phone, email or WhatsApp. Give your ID number and any reference from the message you received, and ask for a reference number for your query.
- If you believe the debt has prescribed, say so in writing and keep your contact details up to date, so Nimble can send you the result of its assessment.
- If you are unhappy with how a collector treated you, check the company’s registration on the Council for Debt Collectors’ active register. You can complain to the Council on 012 804 9808 or info@cfdc.org.za.
Pay only through the channels listed on Nimble’s own sites. A caller who asks you to pay into a personal account, or who cannot give a debt collector registration number that matches the Council’s register, is not someone you should pay.
Sources
- nimblegroup.co.za: Contact Us, About Us and PAIA and POPIA Manual 2.3, read 16 September 2026
- nimblecreditsolutions.co.za: Know Your Rights, Chat With Ntombi and WhatsApp pages, read 16 September 2026
- cfdc.org.za: active register and contact details, read 16 September 2026