Business · Contact details
Nimble Group Contact Details
If Nimble has called, emailed or sent you an SMS about a debt, the customer care line is 087 286 0222. You can also email customercare@nimblecs.co.za or WhatsApp 087 240 6623. In Namibia, Nimble Group’s Windhoek office is on the 8th Floor, Alexander Forbes House, Independence Avenue, with customer care on +264 83 380 1100. We checked these on nimblegroup.co.za and nimblecreditsolutions.co.za, and checked Nimble’s registration with the Council for Debt Collectors, on 16 September 2026, and rechecked the contact page and PAIA manual on 26 September 2026.
ContactDetails.co.za is an independent directory. We are not Nimble and cannot see, settle or dispute any account.
Nimble Group contact details at a glance
| What it is for | Contact |
|---|---|
| Customer care for people with an account handed over to Nimble (South Africa) | 087 286 0222 (+27 87 286 0222), customercare@nimblecs.co.za |
| WhatsApp self-service with Ntombi, Nimble’s assistant | +27 87 240 6623 |
| Online account and payments | NimblePay at pay.nimblegroup.co.za, or “Chat with us” on nimblecreditsolutions.co.za |
| Business clients: Nimble Group, Cape Town reception | 021 830 0750, marketing@nimblecs.co.za |
| Business clients: Nimble Group, Johannesburg reception | 011 253 7168 |
| Business clients: Nimble Credit Solutions | 087 283 3286 |
| Group switchboard (listed in the PAIA manual) | 021 830 0700 |
| Namibia (Windhoek): customer care | +264 83 380 1100, customercarenam@nimblegroup.co.za |
| Namibia (Windhoek): business client queries | +264 61 289 0000, marketingnam@nimblegroup.co.za |
| Botswana: customer care | +267 74 747 260, customercarebots@nimblegroup.co.za |
| Privacy and access-to-information requests | InformationOfficer@NimbleGroup.co.za |
The Cape Town and Johannesburg reception numbers are for companies that use Nimble’s services. If you owe money on an account, call customer care, not reception. Nimble does not publish call centre hours on its contact page.
Who Nimble Group is and what it collects
Nimble Group has been in business since 2009. It collects and administers distressed debt for lenders and other creditors in South Africa, Namibia and Botswana, and says it has more than 2,000 employees. It is the International Finance Corporation’s partner in sub-Saharan Africa for the IFC’s Distressed Asset Recovery Programme, and the IFC owns a stake in the group. People who owe money deal with Nimble Credit Solutions, the collections side of the business.
Ntombi and NimblePay let you see all accounts linked to your ID number, set up and view payment arrangements, and pay by debit order, Capitec Pay and other methods. The “Know Your Rights” section of nimblecreditsolutions.co.za explains prescription. If Nimble agrees that a debt has prescribed, you are no longer liable for it, but you will not receive a paid-up letter because the debt was never paid.
On 16 September 2026 the Council for Debt Collectors register listed Nimble Credit Solutions 1 (Pty) Ltd (0027537/08, valid until 10 February 2027) and Nimble Credit Solutions 2 (Pty) Ltd (0018155/06, valid until 4 October 2026). It also listed two Nimble credit fund companies. Nimble Group itself is not listed under that name.
Nimble group companies and Nimble Credit Facility
Nimble’s divisions are Nimble Credit Solutions (credit administration) and Nimble Special Opportunities (capital solutions). Its services are receivables management, arrears recoveries, debt purchases and advisory work. Group companies listed in its PAIA manual include Nimble Credit Facility 2 (RF) Proprietary Limited (2022/521532/07) and Nimble Credit Fund 1 (2014/213040/07), both at 35 Brickfield Road, Salt River, Cape Town. The manual gives the group telephone number as 021 830 0700 and the Information Officer as InformationOfficer@NimbleGroup.co.za.
Who does Nimble Group collect for?
Nimble does not publish a list of the creditors it collects for, a legal department number or a Port Elizabeth office. Its Know Your Rights page says unresolved accounts may be handed to its attorneys. To confirm which creditor your account comes from, call customer care on 087 286 0222. Nimble is a debt collector and administrator, not a lender, so it does not offer loans.
Nimble Group address in Cape Town and offices elsewhere
The head office is the Brickfield Call Centre, 35 Brickfield Road, Woodstock, Cape Town 7925. The group also has a reception in Johannesburg on 011 253 7168, but Nimble does not publish its street address.
Outside South Africa, customer care is on +264 83 380 1100 (customercarenam@nimblegroup.co.za) in Namibia and +267 74 747 260 (customercarebots@nimblegroup.co.za) in Botswana.
Nimble Group Windhoek contact details (Namibia)
Nimble Group Namibia is located on the 8th Floor, Alexander Forbes House, Independence Avenue, Windhoek. Its postal address is P O Box 23094, Windhoek, Namibia. The Windhoek street address is published only in Nimble’s PAIA and POPIA Manual (September 2025), not on the contact page.
- Customer care for people with accounts: +264 83 380 1100, customercarenam@nimblegroup.co.za
- Business client queries: +264 61 289 0000, marketingnam@nimblegroup.co.za
Nimble Group Botswana
Nimble Group Botswana is at Masa Square CBD, 1st Floor, Gaborone (postal P/Bag BR 170, Gaborone). Customer care is on +267 74 747 260 or customercarebots@nimblegroup.co.za.
Nimble Group Sandton and Johannesburg
Nimble publishes a Johannesburg reception number, 011 253 7168, for business clients, but no Sandton or Johannesburg street address. Its only published addresses are in Cape Town, Windhoek and Gaborone.
Nimble Group Kenya
Nimble does not publish a Kenya office or number. Its contact page lists only South Africa, Namibia and Botswana.
Norman Bissett and Associates contact details
Norman Bissett and Associates Holdings (registration 1999/014226/07) is one of Nimble’s group companies, listed in Nimble’s PAIA manual at 35 Brickfield Road, Salt River, Cape Town 7925, with the websites nimblecreditsolutions.co.za and nimblegroup.co.za. There is no separate Norman Bissett website or phone number. Accounts are handled through Nimble customer care on 087 286 0222; in Botswana, use Nimble Group Botswana on +267 74 747 260.
Nimble payments, online account and letters
To pay Nimble, use NimblePay at pay.nimblegroup.co.za, where you register to see accounts handed over to Nimble Credit Solutions, or Ntombi on WhatsApp (+27 87 240 6623), which shows all accounts linked to your ID number and lets you create payment arrangements and pay by debit order, Capitec Pay and more. Nimble does not publish bank account details on its sites, so do not pay into an account someone gives you by phone or SMS.
Nimble settlement letter and prescription letter
Nimble does not publish a separate settlement-letter mailbox. Ask for settlement or account letters through customercare@nimblecs.co.za, 087 286 0222, Ntombi on WhatsApp or NimblePay. If you believe your debt has prescribed, you must inform Nimble; it assesses the claim and notifies you on the contact details you supply. If prescription is confirmed, you will not receive a paid-up letter, because the debt was not paid.
Support and escalation routes
- Contact customer care by phone, email or WhatsApp. Give your ID number and any reference from the message you received, and ask for a reference number for your query.
- If you believe the debt has prescribed, say so in writing and keep your contact details up to date, so Nimble can send you the result of its assessment.
- If you are unhappy with how a collector treated you, check the company’s registration on the Council for Debt Collectors’ active register. You can complain to the Council on 012 804 9808 or info@cfdc.org.za.
Pay only through the channels listed on Nimble’s own sites. A caller who asks you to pay into a personal account, or who cannot give a debt collector registration number that matches the Council’s register, is not someone you should pay.
Frequently asked questions
What are the Nimble Group Windhoek contact details?
Nimble Group Namibia is on the 8th Floor, Alexander Forbes House, Independence Avenue, Windhoek. Customer care is +264 83 380 1100 or customercarenam@nimblegroup.co.za.
What is the Nimble customer care number in South Africa?
087 286 0222, customercare@nimblecs.co.za, or WhatsApp +27 87 240 6623.
Is Norman Bissett part of Nimble?
Yes. Norman Bissett and Associates Holdings is listed as a Nimble group company, and accounts are handled through Nimble customer care on 087 286 0222.
Does Nimble Group have a Sandton office?
Nimble publishes no Sandton address; its Johannesburg reception is 011 253 7168 for business clients.
Who does Nimble Group collect for?
Nimble does not publish its creditor clients. Call 087 286 0222 to confirm which creditor your account is from.
Sources
- nimblegroup.co.za: Contact Us, About Us and PAIA and POPIA Manual 2.3, read 16 September 2026
- nimblecreditsolutions.co.za: Know Your Rights, Chat With Ntombi and WhatsApp pages, read 16 September 2026
- cfdc.org.za: active register and contact details, read 16 September 2026
- nimblegroup.co.za: Contact Us, About Us, Divisions and PAIA and POPIA Manual 2.3 (Windhoek, Gaborone, Norman Bissett and group company details); nimblecreditsolutions.co.za: Contact Us, Know Your Rights and Chat With Us, read 26 September 2026