Business · Contact details
NIVEA Contact Details
The NIVEA South Africa customer service number is 0860 102091, open Monday to Friday from 9.00am to 5.00pm, excluding public holidays. NIVEA is a Beiersdorf AG (Germany) brand, and in South Africa the nivea.co.za website is run by Beiersdorf Consumer Products (Pty) Ltd from its head office in Umhlanga Rocks, KwaZulu-Natal.
NIVEA contact details at a glance
| Route | Details |
|---|---|
| NIVEA customer service (products, promotions, other queries) | 0860 102091 |
| Customer service hours | Monday to Friday, 9.00am to 5.00pm (excluding public holidays) |
| Contact form | nivea.co.za/about-us/contact-us |
| Beiersdorf Consumer Products head office telephone | +27 31 267 8500 |
| Head office address | 4th floor, Beacon Rock, 21 Lighthouse Road, Umhlanga Rocks, KwaZulu-Natal, 4319 |
Official contact channels
For questions about NIVEA products, promotions and other queries, call the customer service team on 0860 102091. The line is open Monday to Friday from 9.00am to 5.00pm, excluding public holidays.
Outside those hours, or if you prefer to write, fill in the online form on the NIVEA contact page at nivea.co.za/about-us/contact-us. NIVEA does not publish a customer service email address.
The head office of Beiersdorf Consumer Products (Pty) Ltd can be reached on +27 31 267 8500 (031 267 8500 locally). Use the customer service line for product queries.
What NIVEA South Africa provides
NIVEA South Africa sells skin care products in four categories on its website: Body, Face, Men and Sun. The site is operated by Beiersdorf Consumer Products (Pty) Ltd, the South African Beiersdorf company, which is also the responsible party under POPIA for personal data collected through the site. Privacy requests go to its Information Officer, as set out in the NIVEA privacy policy.
Beiersdorf Consumer Products (Pty) Ltd’s company registration number is 2000/010257/07 and its VAT number is 4440189209.
Address and operating information
The head office is at 4th floor, Beacon Rock, 21 Lighthouse Road, Umhlanga Rocks, KwaZulu-Natal, 4319. Customer service works Monday to Friday from 9.00am to 5.00pm and is closed on public holidays.
Support and escalation routes
NIVEA does not publish a separate complaints or escalation line. Start with customer service on 0860 102091 or the online form, and keep the product, batch details and your receipt to hand. If your query is not resolved, contact the Beiersdorf Consumer Products head office on +27 31 267 8500.
For other consumer brands, browse the business hub or the business directory N listings.
Frequently asked questions
What are the NIVEA contact details in South Africa?
Call NIVEA customer service on 0860 102091, Monday to Friday 9.00am to 5.00pm, or use the form on nivea.co.za/about-us/contact-us.
Who runs NIVEA in South Africa?
Beiersdorf Consumer Products (Pty) Ltd, registration number 2000/010257/07, based in Umhlanga Rocks.
Where is the NIVEA South Africa head office?
4th floor, Beacon Rock, 21 Lighthouse Road, Umhlanga Rocks, KwaZulu-Natal, 4319. The head office number is +27 31 267 8500.
Does NIVEA have a customer service email?
NIVEA does not publish one. Use the online contact form or call 0860 102091.
Sources
- NIVEA, Contact us: nivea.co.za/about-us/contact-us, read 2026-09-26
- NIVEA, Imprint: nivea.co.za/about-us/imprint, read 2026-09-26
- NIVEA, Privacy policy: nivea.co.za/about-us/privacy-policy, read 2026-09-26