Travel & Hospitality · Contact details
Travelstart Contact Details
To contact Travelstart, call +27 21 468 43 00 (Customer support) or +27 71 482 7158 (WhatsApp support), or email travelbar@travelstart.com (New bookings email).
The Travelstart contact number for existing bookings is +27 21 468 43 00, and you can also WhatsApp +27 71 482 7158. Travelstart is a Cape Town-based online travel agency for flights, hotels and car hire, and part of the TravelLab Group.
If you need help making a new booking, use the separate Travelstart Live line, +27 21 468 4321, or email travelbar@travelstart.com.
Travelstart contact details at a glance
| Route | Details |
|---|---|
| Customer support (existing bookings) | +27 21 468 43 00 |
| WhatsApp support | +27 71 482 7158 |
| New bookings: Travelstart Live / TravelBar agents | +27 21 468 4321 |
| New bookings email | travelbar@travelstart.com |
| Contact form | travelstart.co.za/contact-us |
| Support hours | Monday to Friday 07:00 to 19:00; weekends and public holidays 08:00 to 14:00 |
Official contact channels
Travelstart splits its help by booking stage:
- Existing bookings: call +27 21 468 43 00 or WhatsApp +27 71 482 7158. You can also use the contact form at travelstart.co.za/contact-us.
- New bookings: the Travelstart Live (TravelBar) agents are on +27 21 468 4321 and travelbar@travelstart.com.
Travelstart’s FAQ page is where it publishes these contacts; its contact page loads as an app and does not show them as plain text.
What Travelstart provides
Travelstart sells flights, hotels and car hire online. It was founded in Sweden and is based in Cape Town. Its about page says it has 265 employees and 5 brands under the TravelLab Group. Sister brands listed in its footer include Club Travel, NightsBridge, Hepstar, SafariNow, Flightsite and Glyde Pay.
You can pay by credit or debit card, Apple Pay or EFT. Some airlines may ask to see the card used for the booking at check-in, to prevent fraud.
Address and operating information
The support line and WhatsApp are open Monday to Friday from 07:00 to 19:00, and on weekends and public holidays from 08:00 to 14:00. WhatsApp is available for emergencies only until 10pm. Travelstart does not publish a street address on the pages read for this guide.
The operating company is Travelstart Online Travel Operations Pty LTD, company registration number 2004/016841/07.
Support and escalation routes
Cancellations and refunds: Travelstart checks whether your ticket is refundable and requests the refund from the airline. The airline then refunds the original payment account, which can take 6 to 8 weeks.
Missed flights: whether a missed flight can be changed depends on the airline’s rules. Call +27 21 468 43 00 or WhatsApp +27 71 482 7158 to ask.
Travelstart does not publish a separate complaints line on the pages read for this guide. Use the support line, WhatsApp or the contact form. For other travel agents and airlines, browse the travel and hospitality hub or the travel directory T to Z listings.
Frequently asked questions
What is the Travelstart South Africa contact number?
For existing bookings, call +27 21 468 43 00. For new bookings, call +27 21 468 4321.
Does Travelstart have WhatsApp?
Yes, +27 71 482 7158, Monday to Friday 07:00 to 19:00 and weekends and public holidays 08:00 to 14:00. It is available for emergencies only until 10pm.
How long does a Travelstart refund take?
The airline refunds the original payment account, which can take 6 to 8 weeks, and only if the ticket is refundable.
What is the Travelstart email address?
For new bookings, email travelbar@travelstart.com. For existing bookings, use the contact form, phone line or WhatsApp.
Sources
- Travelstart, FAQ: travelstart.co.za/lp/faq, read 2026-09-25
- Travelstart, About us: travelstart.co.za/lp/about-us, read 2026-09-25