Business · Contact details
HFM Contact Details
HFM’s Global Support email is support@hfm.com, and live chat runs on the hfm.com contact page; HFM does not list a South Africa-specific phone number. HFM is the online forex and CFD broker brand of the HF Markets group, and its South African entity is HF Markets SA (PTY) Ltd, an FSCA-authorised financial services provider registered at the V&A Waterfront in Cape Town.
This HFM is the trading broker. It is not connected to other businesses that use the HFM name, such as HFM magazine or HFM Group Ltd.
HFM contact details at a glance
| Route | Details |
|---|---|
| Global Support email | support@hfm.com |
| Live Chat | Live chat on hfm.com contact page |
| Affiliates support | affiliatesdept@hfm.com |
| White label | whitelabel@hfm.com |
| SA registered address (HF Markets SA (PTY) Ltd) | Suite 206 Granger Bay Court, 2nd Floor, North Wing, Beach Road, V&A Waterfront, Cape Town, 8001 |
Official contact channels
HFM’s South African contact page gives clients the same Global Support channels as the rest of the group. For account, deposit and general questions, email support@hfm.com or open live chat.
Partner routes are listed separately:
- Affiliates: affiliatesdept@hfm.com
- White label: whitelabel@hfm.com
What HFM provides
HFM is an online broker for forex and CFD trading, including crypto pairs. HF Markets SA (PTY) Ltd is authorised and regulated as a financial services provider by the FSCA under licence number 46632. Other companies in the group are based in St Vincent and the Grenadines, Seychelles, Cyprus and the United Kingdom, where HFM holds FCA registration 801701.
Address and operating information
HF Markets SA (PTY) Ltd, company registration number 2015/341406/07, has its registered address at Suite 206 Granger Bay Court, 2nd Floor, North Wing, Beach Road, V&A Waterfront, Cape Town, 8001. HFM does not say that this address takes walk-in clients.
- Market trading hours: open Sunday 00:05 server time, close Friday 23:59:59 server time
- Crypto pairs: trade 24/7 except a Sunday break from 09:00 to 09:30 server time
- Server time: GMT+2 in winter and GMT+3 during daylight saving time
Support and escalation routes
HFM’s contact page does not list a separate complaints line. Start with Global Support by email at support@hfm.com, so that you have a written record, or use live chat on the hfm.com contact page.
For other companies, browse the business hub or the business directory H listings.
Frequently asked questions
What are the HFM contact details?
Email Global Support at support@hfm.com, or use live chat on the hfm.com contact page.
Does HFM have a South African phone number?
No. HFM’s South African contact page does not list a South Africa-specific phone number. Use support@hfm.com or live chat.
Is HFM regulated in South Africa?
Yes. HF Markets SA (PTY) Ltd is an FSCA-authorised financial services provider, licence number 46632.
Sources
- HFM, Contact us (South Africa): hfm.com/za/en/contact-us, read 2026-09-26
- HFM, Regulatory environment: hfm.com/int/en/about/regulatory-environment, read 2026-09-26