Dunlop Tyres South Africa is operated by Sumitomo Rubber South Africa (Pty) Ltd, with its head office in Durban. Alongside the head office it publishes five regional sales offices, each with its own direct number.
Official contact channels
- Head office: 031 242 1111 (published as +27 (0)31 242 1111)
- Email: [email protected]
- Cape Town regional sales office: 021 555 7000
- Durban regional sales office: 031 242 1548
- East London regional sales office: 043 736 3016
- Gauteng regional sales office, Kempton Park: 011 418 3088
- Port Elizabeth regional sales office: 041 453 4225
What this organisation provides
Dunlop manufactures and distributes passenger, SUV, light truck, truck and bus tyres in South Africa. The website carries an instant tyre pricing tool, a dealer locator for fitment centres, and the Dunlop Sure guarantee documentation. Fitment, balancing and warranty claims are handled by dealers rather than by the head office, so the dealer locator is the practical first step for a tyre problem.
Address and operating information
The head office is at The Old Factory Building, Lion Match Office Park, 892 Umgeni Road, Durban, 4001, KwaZulu-Natal. Working hours are Monday to Friday from 08:00 to 16:30. The office is closed on Saturdays, Sundays and public holidays. The regional offices are at 1 Ludel Crescent, Montague Gardens, Cape Town; 333 Sydney Road, Congela, Durban; 6 Electron Road, Woodbrooke, East London; Eastport Logistics Park, 100 Eastport Boulevard, Witfontein, Kempton Park; and the corner of Swartkops and Short Street, North End, Port Elizabeth.
Support and escalation routes
Start a tyre complaint with the dealer that fitted the tyre, since warranty assessments are done at fitment level. If that does not resolve it, the head office number and email above are the next step. A tyre is a consumer good, so an unresolved defect or warranty dispute can be escalated to the National Consumer Commission, and vehicle-related workmanship disputes at a fitment centre fall to the Motor Industry Ombudsman of South Africa on 0861 164 672.
Sources
- Dunlop Tyres South Africa contact page: dunloptyres.co.za/contact
- Dunlop Tyres South Africa dealer locator: dunloptyres.co.za/dealer-locator