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Ford Silverlakes Contact Details

The Ford dealership at Silver Lakes trades as Bidvest McCarthy Ford Silver Lakes and is part of the Bidvest McCarthy dealer group. It is in Equestria, Pretoria East, rather than inside the Silver Lakes estate itself.

Official contact channels

What this organisation provides

The dealership sells new and used Ford passenger and commercial vehicles and runs a Ford service department with online service booking. The group site also carries dealership specials and used and demo vehicle listings. Because it is a franchised dealer rather than Ford South Africa itself, warranty and recall matters are administered under Ford policy but handled through the dealer.

Address and operating information

The dealership is at the corner of Solomon Mahlangu Drive and Lynnwood Drive, Equestria, Pretoria, with post to PO Box 75470, Lynnwood Ridge, 0040. Published sales trading hours are Monday to Friday from 08:00 to 17:00 and Saturday from 08:00 to 13:00, and the dealership is closed on Sundays. Service department hours are usually shorter than sales hours, so confirm on the switchboard before arriving with a vehicle.

Support and escalation routes

Take a sales, service or warranty problem to the dealership first and keep the job card or invoice number. If the dealership does not resolve it, the matter can be escalated to Ford South Africa as the manufacturer for warranty and product issues, and to the Bidvest McCarthy group for dealer conduct. A dispute about workmanship, a repair or a vehicle sale can be taken to the Motor Industry Ombudsman of South Africa on 0861 164 672, which covers both franchised dealers and repairers, and a consumer complaint about the sale itself falls under the Consumer Protection Act and the National Consumer Commission.

Sources