Worcester is in the Breede Valley, Western Cape.
Windscreen replacement is usually an insurance matter, and most motor policies cover glass at a lower excess than an ordinary claim, frequently with no effect on your no-claim history.
Check whether your insurer requires an approved fitter before booking. Using another one can reduce or invalidate the claim, and that is discovered after the work rather than before.
This page covers how to contact Glasfit in South Africa. The details below were taken from the official Glasfit contact page rather than from any third-party directory.
ContactDetails.co.za is an independent directory. We are not Glasfit and cannot act on your behalf. Everything on this page is a routing aid so you reach the right official channel quickly.
Glasfit contact numbers
These routes were verified against the official Glasfit contact page on 23 August 2026. Contact numbers do change, so confirm on the official page before relying on one for anything urgent.
| What it is for | Contact |
|---|---|
| Contact centre | 0860 123 423 |
| General enquiries email | [email protected] |
| Motor Industry Ombudsman of South Africa | 010 590 8378 |
Windscreen replacement is usually an insurance matter, and most motor policies cover glass at a lower excess than an ordinary claim. Check whether your insurer requires an approved fitter, because using another one can affect the claim.
Self-service options before you call
- Check the official site at glasfit.co.za, which carries the current contact details and any online enquiry form.
- Email to [email protected], which gives you a written record of what you asked and when.
- Calling outside peak times. Monday mornings and the hour after 17:00 are usually the worst for South African contact centres.
What to have ready before you call
- A clear one line summary of what you need resolved.
- Your account, order or reference number if you already have one.
- The identity document or account holder details, since most South African providers verify who you are before discussing an account.
- Dates, amounts and any error message exactly as it appeared.
- A pen and paper for the reference number. Ask for one every time, because without it a follow up call starts from nothing.
Panel beating, repairs and insurance work
- You choose the repairer, not the insurer. An insurer may quote its approved rate, but it cannot compel you to use a particular panel shop.
- Get the quote itemised into parts, labour and paint. That is the only way to compare two quotes, and the only way to see whether used or aftermarket parts are being priced as new.
- Ask whether parts are genuine, aftermarket or second-hand. All three are lawful, they cost very different amounts, and the difference should be disclosed rather than discovered.
- Get the workmanship guarantee in writing, with its duration. Most reputable shops guarantee paint and workmanship, and the ones that will not put it in writing are telling you something.
- Photograph the vehicle before you hand it over, including the interior and the odometer. Disputes about damage that was already there are settled on photographs and nothing else.
Where a repairer and an insurer disagree and you are caught between them, the Motor Industry Ombudsman on 010 590 8378 handles the repair, and the National Financial Ombud on 0860 800 900 handles the insurer.
Complaints and escalation
If a first call does not resolve the matter, escalate through the business’s own management first, in writing. Unresolved motor complaints go to the Motor Industry Ombudsman of South Africa on 010 590 8378, free of charge, and it covers new and used vehicles, servicing, repairs and fitment alike.
Keep a short written log of each contact: the date, the channel you used, the name of the agent and the reference number. Most motor industry complaint processes ask for exactly that history, and having it ready is usually the difference between a fast resolution and starting over.
Avoiding fake Glasfit contact numbers
Contact details for well known South African brands are a common target for impersonation. Numbers that look official appear in search ads, social media replies and cloned websites, and the person answering is not Glasfit.
- Reach Glasfit through the official site at glasfit.co.za rather than through a number in a search advert or a social media reply.
- Glasfit will never ask you for your full card number, PIN, CVV, online banking password or a one time PIN. Nobody legitimate needs those to help you.
- Treat any caller who creates urgency, asks you to install remote access software, or asks you to move money to a safe account as fraudulent, and end the call.
- If you are unsure whether a call was genuine, hang up and dial the official number yourself rather than calling back a number the caller gave you.
Related contact pages
Frequently asked questions
What is the Glasfit contact number?
The routes are listed in the table above, with what each one is for. The main route is 0860 123 423. Confirm it on glasfit.co.za before relying on it, since numbers are changed from time to time.
How do I know a Glasfit number is genuine?
Check it against the official site at glasfit.co.za. A number that only appears in a search advert, a social media reply or a third-party directory should not be trusted for anything involving your account, your money or your identity document.
What should I do if nobody resolves my query?
Ask for the complaint reference and the escalation path on your first call, then follow the escalation route described above. Keep the dates, agent names and reference numbers, because every formal complaint process will ask for them.
Can ContactDetails.co.za resolve this for me?
No. We are an independent directory, not Glasfit, and we have no access to your account. Everything here is a routing aid so that you reach the correct official channel with the right information in hand.
Is there a cost to calling these numbers?
South African 0860 and 0861 numbers are charged at a share-call or standard rate depending on your provider, and 0800 numbers are toll free from a landline. Calls from a mobile are billed at your own operator’s rate, so check your plan if cost matters.
Contact routes on this page were checked against the official Glasfit source on 23 August 2026. If you find a detail that has changed, the official source is always the authority.