Motorite is a South African company that administers vehicle warranties, service plans, maintenance plans, and other automotive protection products. Established in 1984 and now part of the MotoVantage Group, the company works with dealerships, banks, manufacturers, and finance providers to help motorists manage repair and maintenance costs. Customers commonly contact Motorite for claims, policy enquiries, quotations, and roadside assistance. (MotoVantage)
Motorite Customer Care Contact Details
Customers can contact Motorite using the following details:
Telephone Numbers
- 087 312 1079
- 0860 66 22 11
Email Address
Physical Address
MotoVantage House
Stonemill Office Park
300 Acacia Road
Blackheath
Johannesburg
Gauteng
2195
South Africa
Office Hours
- Monday to Friday: 08:00 – 17:00
- Closed on public holidays
Website
These channels can be used for claims, quotations, policy enquiries, and general customer support. (MotoVantage)
About Motorite
Motorite Administrators (Pty) Ltd has been operating since 1984 and is a wholly owned subsidiary of MotoVantage Holdings. The company administers a variety of vehicle-related protection products rather than manufacturing or selling vehicles. Its products are offered through dealerships, financial institutions, manufacturers, and brokers. (MotoVantage)
Many customers first encounter Motorite when purchasing a new or used vehicle, extending manufacturer cover, or financing a car through a bank. Motorite serves private motorists, light commercial vehicle owners, dealerships, and business fleets. (Warranty Extender)
Products and Services Offered by Motorite
Motorite administers several automotive protection products.
Mechanical Warranties
Mechanical warranties cover specified mechanical and electrical failures involving major vehicle components. Depending on the policy, cover may include:
- Engine components
- Gearbox and transmission
- Braking systems
- Differential
- Electrical systems
- Wheel bearings
These warranties are designed to help reduce the cost of unexpected repairs. (Warranty Extender)
Service Plans
Service plans cover routine servicing costs according to the manufacturer’s schedule. Cover generally includes:
- Labour charges
- Oil and lubricants
- Oil filters
- Air filters
- Spark plugs
- Brake fluid
Certain plans also include roadside assistance benefits. (MotoVantage)
Maintenance Plans
Maintenance plans provide broader protection by covering:
- Scheduled services
- Engine repairs
- Gearbox repairs
- Electrical component failures
- Brake pads
- Wiper blades
- Headlight bulbs
These plans are intended for motorists seeking more comprehensive cover. (MotoVantage)
Additional Products
Motorite also administers:
- Scratch and dent cover
- Tyre and rim protection
- Shortfall cover
- Deposit protector
- Credit life products
- Roadside assistance benefits
Warranty vs Service Plan vs Maintenance Plan
These products serve different purposes and are often confused.
| Product | What It Covers |
|---|---|
| Warranty | Mechanical and electrical failures of covered components |
| Service Plan | Scheduled servicing and service-related parts |
| Maintenance Plan | Scheduled services plus repairs and wear-and-tear items |
A warranty protects against unexpected breakdowns. A service plan covers routine servicing, while a maintenance plan combines servicing with broader repair and wear-and-tear cover. (MotoVantage)
Motorite vs Other Vehicle Protection Providers
Motorite is sometimes confused with other South African companies that provide similar products.
| Company | Main Focus |
|---|---|
| Motorite | Warranties, service plans, maintenance plans, automotive products |
| Innovation Group | Claims administration and vehicle protection products |
| LiquidCapital | Warranties, service plans, maintenance plans and insurance-related products |
| SA Warranties | Extended warranties and mechanical breakdown cover |
Motorite is part of MotoVantage Holdings and focuses primarily on administering warranties, service plans, maintenance plans, and related automotive products. Customers often encounter Motorite through dealerships or vehicle finance providers. (MotoVantage)
Common Reasons Customers Contact Motorite
Customers typically contact Motorite for:
- Reporting engine failures.
- Submitting gearbox or transmission claims.
- Obtaining claim reference numbers.
- Following up on existing claims.
- Requesting quotations.
- Updating vehicle ownership information.
- Requesting copies of policy documents.
- Clarifying policy benefits and exclusions.
- Renewing or extending cover.
- Payment-related enquiries.
- Roadside assistance information.
- General customer support. (MotoVantage)
How Motorite Claims Typically Work
The claims process usually involves:
- Reporting the problem to an authorised repairer or dealer.
- Providing policy information and service records.
- Allowing the repairer to diagnose the fault.
- Motorite assessing and authorising the claim.
- Receiving a claim reference number.
- Repairs being completed after approval.
Customers frequently contact Motorite regarding engine failures, gearbox problems, and claim status updates. Keeping policy details and service history available can help speed up the process. (Warranty Extender)
Frequently Asked Questions
How do I contact Motorite?
You can call 087 312 1079 or 0860 66 22 11, or email [email protected]. Office hours are Monday to Friday from 08:00 to 17:00. (MotoVantage)
How do I submit a Motorite claim?
Claims are normally initiated through an authorised repairer or dealership. The repairer submits the necessary information to Motorite for assessment and approval. Customers should keep their policy details and service records available. (Warranty Extender)
Does Motorite cover used vehicles?
Yes. Certain Motorite products are available for used vehicles, subject to age, mileage, and eligibility requirements. (Warranty Extender)
Can I extend my warranty?
Yes. Motorite offers extended warranty products for qualifying vehicles. Availability depends on vehicle age, mileage, and service history. (Warranty Extender)
Does Motorite provide roadside assistance?
Yes. Some Motorite products include access to roadside assistance and emergency support services. Benefits depend on the specific plan purchased. (MotoVantage)
Is Motorite part of MotoVantage?
Yes. Motorite Administrators (Pty) Ltd is a wholly owned subsidiary of MotoVantage Holdings. (MotoVantage)
Where is Motorite located?
Motorite’s head office is located at MotoVantage House, Stonemill Office Park, 300 Acacia Road, Blackheath, Johannesburg, Gauteng, 2195. (MotoVantage)
What are Motorite’s office hours?
Customer support is available Monday to Friday from 08:00 to 17:00, excluding public holidays. (MotoVantage)
Conclusion
Customers can contact Motorite on 087 312 1079 or 0860 66 22 11, or email [email protected] during office hours from 08:00 to 17:00, Monday to Friday, for assistance with warranties, service plans, maintenance plans, claims, and roadside support. (MotoVantage)