The Volkswagen dealership in Mbombela is Westvaal Volkswagen Mbombela, part of the Westvaal Motor Group, a family-run dealer group trading since 1975. The details below come from the Westvaal group own site rather than from a manufacturer dealer locator, which matters for the reason set out further down.
Westvaal Volkswagen Mbombela
- Sales: 013 756 4444
- Address: 6 Naaldekoker Crescent, Riverside Extension 24, Mbombela, 1201
Trading hours
- Monday to Friday: 07h30 to 17h30
- Saturday: 08h00 to 12h00
- Sunday: closed
The dealership publishes one sales number and no separate line for service, parts or used vehicles. Say at the start of the call which department you need, because the switchboard routes rather than answers.
Why the number you find elsewhere may differ
A second number, in the 013 001 range, circulates for this dealership on vehicle marketplace listings and manufacturer locators. Numbers published on those platforms are frequently call-tracking numbers that route through the platform so it can measure the lead, and they can be reassigned or switched off when a listing changes. The number above is the one the dealer group publishes on its own site, which is the one that survives.
Booking a service
- Quote the vehicle registration and the VIN when booking, since service intervals and open recalls are tracked against the VIN
- Ask whether the work is covered by the motor plan or service plan and what is excluded, before the car goes in
- Ask for a written quotation for anything outside the plan, and for the old parts to be kept if a component is replaced
Buying from a dealership
Get the full agreement before signing, not a summary. Check the total cost of credit rather than the monthly instalment, and check whether a balloon payment is built in, because a balloon is what leaves people owing money on a car they no longer have. Extras such as tracking, paint protection and extended warranties are optional and negotiable, and each one added to the finance agreement is financed at the interest rate for the whole term.
If something goes wrong
- Raise it with the dealership on 013 756 4444 first, in writing, quoting the job card or deal number
- Escalate to Westvaal Motor Group, since a franchised dealership is owned by the group rather than by Volkswagen
- For an unresolved dispute about a vehicle, a repair or a sale, the Motor Industry Ombudsman of South Africa is the external route