Automotive · Contact details
Volkswagen Contact Details
Volkswagen Customer Care in South Africa, which its legal notice calls the Customer Interaction Centre, is on 0860 434 737 and support@vwconnect.co.za. The same 0860 number runs Volkswagen Alert, the 24-hour roadside assistance service. From Eswatini, Lesotho, Namibia or Botswana, call +27 41 994 5615 instead. These details were read on vw.co.za on 16 September 2026.
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Volkswagen South Africa contact numbers and email
| What it is for | Contact | Notes |
|---|---|---|
| Customer Care: general enquiries and complaints that are not a dealer matter | 0860 434 737, support@vwconnect.co.za | Neighbouring countries: +27 41 994 5615 |
| Volkswagen Alert and Alert Plus roadside assistance | 0860 434 737 | 24 hours, every day. Abroad: 00800 897378423 or 0049 5361 2759999 |
| Commercial vehicles, including Commercial Assist roadside help | 0860 103 349 | 24 hours. Neighbouring countries: +27 41 996 6003 |
| Volkswagen Financial Services | 0861 500 400 | Vehicle finance |
| Volkswagensure | 0800 204 638 | Listed under Financial Services on the help page |
| Volkswagen Driving Academy | driving@vwsa.co.za | Volkswagen driving courses; the help page also lists a mobile number |
Volkswagen does not publish a telephone number for the Kariega head office or the Sandton sales office on its help page, and it lists no WhatsApp line. The Customer Interaction Centre is the route for anything that is not a dealer matter.
Volkswagen roadside assistance: what it covers and when
Roadside assistance is free on every new Volkswagen for the first three years or 120 000 km, whichever comes first, and on active EasyDrive Maintenance Plans. Besides towing after a mechanical or electrical breakdown or an accident, the programme can arrange hotel accommodation, vehicle repatriation and safe storage, subject to its terms. Volkswagen notes that cellphone and roaming charges depend on your own tariff.
Volkswagen Group Africa, its offices and its dealers
The company behind vw.co.za is Volkswagen Group Africa (Pty) Ltd, shortened to VWGA in its legal notices, although many people still call it Volkswagen of South Africa or VWSA. Its head office is in Kariega in the Eastern Cape, and it sells Volkswagen passenger and commercial vehicles through a national dealer network, along with MasterCars certified pre-owned vehicles.
Service bookings, parts and repairs are handled by individual dealerships, which are separate businesses. For a specific dealer such as VW Richards Bay, Johannesburg or Paarl, use the dealer search on vw.co.za. Manufacturer dealer locators can show call-tracking numbers rather than a dealership’s own switchboard, so confirm the number on the dealer group’s own website before relying on it. vw.co.za also carries a page on the Takata airbag safety recall campaign.
Volkswagen head office addresses
| Office | Physical address | Postal address |
|---|---|---|
| Head office | 103 Algoa Road, Kariega 6229 | PO Box 80, Kariega 6230 |
| National Sales Office | 129 Patricia Road, Sandton 2146 | Private Bag X9925, Sandton 2146 |
Kariega was formerly Uitenhage, and the legal notice on vw.co.za still gives the registered office as 103 Algoa Road, Uitenhage, 6230. Requests to stop Volkswagen using content you posted on social media go to support@vwconnect.co.za or in writing to the Sandton address.
Taking a Volkswagen complaint further
- Start with the dealership that sold or serviced the vehicle, and ask for the service manager or dealer principal if the first contact cannot help.
- If the dealer does not resolve it, log the complaint with the Customer Interaction Centre on 0860 434 737 or support@vwconnect.co.za, with your VIN and job card or invoice, and note the reference number.
- Take finance or insurance disputes to Volkswagen Financial Services (0861 500 400) or Volkswagensure (0800 204 638).
Frequently asked questions
What is the Volkswagen contact number in South Africa?
Customer Care is on 0860 434 737 and commercial vehicles, including Commercial Assist roadside help, are on 0860 103 349.
Does Volkswagen have a 24 hour hotline?
Yes. Volkswagen Alert roadside assistance runs on 0860 434 737, 24 hours every day, and the commercial-vehicle line 0860 103 349 is also 24 hours.
What is the Volkswagen email address?
support@vwconnect.co.za for Customer Care, and driving@vwsa.co.za for the Volkswagen Driving Academy.
Sources
- vw.co.za: Help and Support, Roadside Assistance, Legal and airbag safety recall pages, read 16 September 2026