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VW Umhlanga Contact Details

The Volkswagen dealership at Umhlanga trades as Bidvest McCarthy Volkswagen Umhlanga. It opens earlier on weekdays than most dealerships in the group, which is the practical reason to choose it for a service drop off.

Local channels

The WhatsApp number is a Bidvest McCarthy group line rather than a number for this branch alone. It appears against several dealerships in the group, so say which dealership you mean in your first message or you will be routed to the wrong workshop diary. The 031 switchboard is the number that reaches Umhlanga directly.

Address

6-8 Sunset Crescent, Umhlanga Ridge, with a postal address of P.O. Box 393, Umhlanga Ridge, 4320. Sales trading hours are Monday to Friday 07:00 to 17:30 and Saturday 08:00 to 13:00, closed on Sunday. The 07:00 weekday opening is a full hour earlier than the group Pretoria East branch and is worth using if you need to leave a car before the morning commute.

Services at this location

The branch sells new and used Volkswagen vehicles, takes trade ins under a sell my car process, and runs a service department, a parts counter and a fleet desk. Service bookings can be made in real time through the dealership listing rather than by waiting on the switchboard, which is the faster route when the workshop is busy at month end.

Parent organisation

The dealership is part of Bidvest McCarthy and is described on its own site as a juristic representative of McCarthy (Pty) Ltd, an authorised financial services provider under FSP number 6852. That matters for anything sold alongside the car: finance, insurance and service plans arranged at the desk fall under that FSP licence, so a complaint about advice on those products goes to the FAIS Ombud on 012 762 5000. A complaint about the vehicle sale, the servicing or a repair instead goes to the Motor Industry Ombudsman of South Africa on 0861 164 672, after the dealer principal has had a chance to resolve it.

Sources