Lime24 Contact Details

Lime24’s customer care number is 010 442 6722 and its support email is support@lime24.co.za. Loan documents can also be sent on WhatsApp to 071 709 2666, and proof of repayment goes to collections@lime24.co.za. We read these details on lime24.co.za, including the site’s About, FAQ and loan dashboard screens, on 16 September 2026, and checked the lender’s registration on the National Credit Regulator’s public register the same day.

ContactDetails.co.za is an independent directory. We are not Lime24 or Lime Loans South Africa, we do not arrange loans, and we cannot see an application or a balance.

Official contact channels

What it is for	Contact
Customer care, including locked accounts	010 442 6722
General support, payout questions, login problems	support@lime24.co.za (put your ID number in the message)
Sending application documents	WhatsApp 071 709 2666, support@lime24.co.za or the upload form on the website
Emailing bank statements	documents@lime24.co.za
Proof of payment for a repayment or settlement	collections@lime24.co.za, with your ID number as the email subject

Lime24 also shows ussdbs@lime24.co.za, but only as the address you type into Capitec’s USSD menu so that Capitec sends your bank statement straight to Lime24. The site says in capitals not to email documents to that address yourself. The WhatsApp number is printed as “+27 071 7092 666” on the site; the linked WhatsApp chat opens 071 709 2666. Lime24 does not publish call centre hours.

What this organisation provides

Lime24 is an online short-term lender run by Lime Loans South Africa (Pty) Ltd, part of the Lime Credit Group. Its homepage offers loans from R500 to R8 000 with repayment terms of up to 90 days; a dashboard message elsewhere on the site mentions loans from R300, so the amount you are offered may differ. Applications are made entirely online.

The published cost of a loan, which Lime24 says follows Chapter 5 of the National Credit Act regulations, is:

• interest of 0.16% a day for new clients and 0.1% a day for returning clients;
• an initiation fee of 16.5% of the first R1 000 plus 10% of the amount above R1 000, capped at 15% of the loan, plus VAT;
• a service fee of R69 a month.

To apply you need a cellphone number, an email address, bank account and employment details, and your latest three months of bank statements showing your three most recent salary deposits. Statements can be fetched through TruID or Gathr, which connect to your bank with your consent, or sent by email or WhatsApp. You then sign the pre-agreement and loan agreement with an SMS code and approve a DebiCheck debit order with your bank, which Lime24 says must be done within two minutes of the request.

Address and operating information

Lime24 gives its address as C505, Bridgewater 3, Century City, Cape Town, 7441. The National Credit Regulator’s register lists Lime Loans South Africa (Pty) Ltd as a registered credit provider, registration number NCRCP8077, company number 2015/239349/07, with the same phone number and a physical address of 505, 5th Floor, Bridgewater 3, 4 Conference Lane, Century City, Cape Town. Its final registration date is shown as 6/9/2016.

Payouts run in cycles. A loan approved before 2pm on a weekday is paid in that day’s 2pm cycle and should reflect within 12 hours; later approvals move to the next day’s 2pm cycle. Loans approved after 2pm on a Friday and before 7am on Saturday go out in the Saturday 7am cycle.

Support and escalation routes

Repayments are collected by debit order on the due date. To settle early, log in, download a settlement quotation (valid for seven days) and pay it from your banking app to the Lime Loans South Africa (Pty) Ltd account details shown in your dashboard, then email proof to collections@lime24.co.za. Lime24 says a payment is receipted once it reaches its account, usually within 24 to 48 hours, and that it does not charge for early repayment. Late payment adds arrears interest, fees and collection costs, and is reported to credit bureaus; Lime24 asks borrowers who cannot pay on time to contact it to negotiate a repayment plan.

1. Raise the problem with Lime24 on 010 442 6722 or support@lime24.co.za, quoting your ID number, and keep a copy of what you send.
2. If it is not resolved, complain to the National Credit Regulator, which investigates complaints against registered credit providers: 0860 627 627 or complaints@ncr.org.za.
3. Lime Loans South Africa did not appear on the National Financial Ombud Scheme’s list of credit participants on 16 September 2026. The NFO (0860 800 900, info@nfosa.co.za) says you can ask it to confirm whether a lender falls under its jurisdiction.

Sources

• lime24.co.za: home page, About Lime, FAQs, Responsible Lending and loan dashboard screens (read from the site’s own JavaScript files), read 16 September 2026
• ncr.org.za: register of registered credit providers, searched for Lime Loans and NCRCP8077, and NCR published contact details, read 16 September 2026
• nfosa.co.za: credit participants list and published contact details, read 16 September 2026