Banking & Finance · Contact details
Rednapkin Contact Details
The Red Napkin contact number is 087 330 3521: choose option 1 for account queries or option 2 for dining cashback benefit queries. Red Napkin is a restaurant dining cashback and coffee voucher membership benefit, not a bank or a lender.
Red Napkin does not publish a WhatsApp number anywhere on its website, so there is no official Red Napkin WhatsApp number in South Africa. Use the phone line, email or online forms below. If you are querying a Red Napkin debit order, see the Rednapkin debit order contact details page.
Red Napkin contact details at a glance
| Route | Details |
|---|---|
| Account queries (option 1) | 087 330 3521 |
| Account queries email | support.queries@i-talk.co.za |
| Benefit (dining cashback) queries (option 2) | 087 330 3521 |
| Benefit queries / authorisation email | support@rednapkin.co.za |
| Dining Cashback claim form | rednapkin.co.za/page.asp?p=1106 |
| Benefit support hours | Monday to Friday 08:00 to 16:30; closed Saturday, Sunday and public holidays |
| None published |
Red Napkin contact number and email addresses
Red Napkin splits its support by the type of query. Both routes use the same number, 087 330 3521, with a different menu option:
- Account queries: option 1, or email support.queries@i-talk.co.za. Account queries go to an i-talk mailbox, which shows that memberships and accounts are administered by i-talk. Red Napkin explains this on its own contact page.
- Dining benefit queries only: option 2, or email support@rednapkin.co.za. This mailbox is also the fallback for authorising a cashback when online authorisation is down.
Red Napkin says support responds within 24 working hours.
Red Napkin WhatsApp number
Red Napkin does not publish a WhatsApp number anywhere on its website. Call 087 330 3521 or email support@rednapkin.co.za for benefits, or support.queries@i-talk.co.za for accounts.
What Red Napkin provides
Red Napkin offers two member benefits:
- Dining Cashback: up to R150 back on the second most expensive meal at over 2000 selected restaurants, for takeaway, delivery or sit-down meals.
- Coffee Voucher: a free coffee when you buy another coffee using Zapper at participating outlets, with a maximum discount of R25.
How to claim Dining Cashback
Claims follow five steps, in this order:
- Search for a participating Dining Cashback restaurant.
- Authorise before you dine: online with the red “Authorise Dining Cashback” button on the restaurant page (the code comes by email), or call 087 330 3521 Monday to Friday 08:00 to 16:30 (the code comes by SMS). If online authorisation is down, email support@rednapkin.co.za. Backdated authorisations are not allowed.
- Order and pay for at least 2 meals and 2 drinks at full price. Do not announce your membership at the restaurant.
- Photograph the bill and submit the claim form within one calendar month, with the original invoice.
- The cashback is paid into your own bank account within 5 working days.
Claims are rejected if the invoice details do not match the authorisation, or if the proof of payment and the authorisation time are more than 5 hours apart.
Red Napkin support hours and address
Benefit support works Monday to Friday from 08:00 to 16:30 and is closed on Saturdays, Sundays and public holidays. Red Napkin does not publish a physical or postal address on its website.
Red Napkin complaints and rejected claims
Red Napkin does not publish a separate complaints or escalation line. For a rejected claim, contact benefit support on 087 330 3521 (option 2) or support@rednapkin.co.za. For membership, billing or account problems, use option 1 or support.queries@i-talk.co.za. Keep your authorisation code and a photo of the bill in case you need to query a claim.
For other rewards and finance providers, see the banking and finance hub or the directory R to S listings.
Frequently asked questions
What is the Red Napkin WhatsApp number in South Africa?
Red Napkin does not publish a WhatsApp number. Call 087 330 3521 or email support@rednapkin.co.za instead.
What are the Rednapkin contact details?
Call 087 330 3521, option 1 for account queries and option 2 for dining benefit queries. Email support.queries@i-talk.co.za for accounts or support@rednapkin.co.za for benefits.
How long does a Red Napkin cashback claim take?
Red Napkin pays the cashback into your bank account within 5 working days. You must submit the claim within one calendar month.
Can I authorise a cashback after I have eaten?
No. Cashback must be authorised before you order, and backdated authorisations are not allowed.
What is Red Napkin?
A restaurant dining cashback and coffee voucher membership benefit, not a bank or a lender. Dining Cashback pays up to R150 back on the second most expensive meal at over 2000 selected restaurants; the Coffee Voucher gives a free coffee when you buy another with Zapper.
Does Red Napkin offer loans or contract phones?
No. Red Napkin is a restaurant dining cashback and coffee voucher membership benefit, not a bank or a lender.
Sources
- Red Napkin, Contact: rednapkin.co.za/page.asp?p=1109, read 2026-09-26
- Red Napkin, About Us: rednapkin.co.za/page.asp?p=1104, read 2026-09-26
- Red Napkin, Dining Cashback How It Works and terms: rednapkin.co.za/page.asp?p=1105, read 2026-09-26
- Red Napkin, Home page (claim form link): rednapkin.co.za/, read 2026-09-26