Betting & Entertainment · Contact details
Yesplay Contact Details
The YesPlay contact number is 087 250 0575 and the YesPlay support email is support@yesplay.bet. If you are searching for a YesPlay contact number in Pretoria, note that YesPlay does not list a Pretoria office or branch: its Contact page gives one physical address, 4 Bree Street, Cape Town, Western Cape, 8001, and serves customers in Pretoria and the rest of South Africa through live chat, email, phone and social media. Every detail below was read from yesplay.bet on 19 September 2026. Older listings that give a Strand Street address in Cape Town are out of date.
Official contact details
| What you need | Contact |
|---|---|
| YesPlay phone number | 087 250 0575 |
| Customer support email | support@yesplay.bet |
| FICA documents email | fica@yesplay.bet |
| Live chat | On yesplay.bet and in the Help section (Livechat) |
| Address | 4 Bree Street, Cape Town, Western Cape, 8001 |
| Pretoria office | None listed; use the national channels above |
| Problem gambling counselling (NRGP) | 0800 006 008 |
YesPlay’s Contact page says customers can reach support through live chat, email or social media. Use the phone number, 087 250 0575, when you cannot get into your account at all. Send identity and proof-of-address documents for verification to fica@yesplay.bet, the FICA address set in YesPlay’s own site configuration, rather than to the general support mailbox.
YesPlay in Pretoria: how to get help
YesPlay is an online bookmaker, so there is no walk-in counter in Pretoria, Johannesburg or anywhere else on its website. Players in Pretoria, Centurion and the rest of Gauteng use the same channels as everyone else:
- Open the Help section on yesplay.bet and pick the topic that matches your question.
- If the answer is not there, start a live chat from the Help section or the website.
- For anything that needs a written record, such as a disputed bet or a withdrawal query, email support@yesplay.bet with your username and the bet or transaction details.
- Call 087 250 0575 if you are locked out or cannot reach the site.
The Help section is organised into these categories: Your Account, Deposits, Withdrawals, Vouchers, Betting, Results, Bonus/Promotions, Other and Livechat.
Who runs YesPlay and its licence
The YesPlay website footer names the operator as SA Sportsbook (Pty) Ltd, trading as YesPlay. It is licensed by the Western Cape Gambling and Racing Board under bookmaker licence number 10180204-013, issued on 26 November 2025. The footer says YesPlay offers fixed-odds betting, supports the National Responsible Gambling Programme and accepts only players aged 18 and over. YesPlay’s About Us page describes the business as based in the Western Cape and offering betting on most sporting events, more than 100 lotto draws from around the world, rapid draws such as BetGames and a range of live games.
YesPlay payout limits
YesPlay publishes a Payout Limits page under Rule 37.1(b)(i) of the Western Cape Gambling and Racing Board Rules. The limits apply to net winnings (excluding stake) and cap any theoretical payout from a multi-leg accumulator or a third-party game screen. The main limits it lists are:
| Product | Maximum payout |
|---|---|
| Maximum daily payout per customer | R30,000,000 |
| Sport events, prematch and live in-play (per bet) | R2,000,000 |
| Lucky Numbers, per bet or combination bet | R2,000,000 |
| Spribe Aviator crash game | R10,000,000 |
| BetGames on-demand and live games | R1,000,000 |
| Evolution live games | R30,000,000 |
The daily limit counts all winnings settled for one customer between midnight and 23:59:59 South African time, and YesPlay treats a group acting together, or accounts sharing an IP address or device, as one customer. If a winning bet seems to have paid less than expected, check this page before contacting support.
YesPlay app and social media
YesPlay links to its app for Android (via yesplay.onelink.me), for iPhone on the Apple App Store, and on Huawei AppGallery. Its website also links to YesPlay accounts on Facebook, Telegram, X and Instagram. Never send your password, one-time PIN or banking details to anyone over social media, whoever they say they are.
Responsible gambling help
YesPlay supports the National Responsible Gambling Programme, whose free counselling line is 0800 006 008. You can call it from Pretoria or anywhere in South Africa if gambling is causing you or someone close to you harm. Gambling is for people aged 18 and older only.
Sources
- YesPlay Contact, Help, About Us and Payout Limits pages and website footer, yesplay.bet, read 19 September 2026