Business · Contact details
ENCA Contact Details
eNCA (eNews Channel Africa) is South Africa’s 24-hour television news broadcaster, providing continuous news coverage, breaking stories, current affairs programming, and online reporting. Whether you are submitting a breaking news tip-off, reaching out to the editorial newsroom, making a general viewer enquiry, or resolving technical platform issues, reaching eNCA through official channels ensures your request is handled promptly and securely.
Official contact details
eNCA maintains dedicated communication channels for editorial tip-offs, general enquiries, regional offices, and online platform support. Always confirm contact information directly on the official eNCA website (enca.com) before making contact or sending sensitive communications.
| Channel / Department | Official Contact Route | Primary Purpose |
|---|---|---|
| General Enquiries | info@enca.com | General viewer queries, administrative questions, and standard feedback. |
| Newsroom Tip-Off Line | +27 (11) 759 6426 | Submitting confidential story leads, breaking news tips, and press releases. |
| Newsroom Email | tipoffs@enca.com | Emailing news leads, media statements, documents, and eyewitness reports. |
| Viewer Call Centre | 083 1 222 | Telephonic viewer support and general broadcast information. |
| Johannesburg Switchboard | +27 (11) 537 9300 | Main corporate head office line (Dunkeld West, Johannesburg). |
| Cape Town Switchboard | +27 (21) 481 4500 | Regional studio switchboard (Zonnebloem, Cape Town). |
| Online & Digital Queries | +27 (11) 537 9450 | Reporting website glitches, mobile app bugs, or streaming issues. |
| Social & Moderation | social@enca.com | Enquiries regarding online comment moderation and social platforms. |
| Official Website | www.enca.com | Official news articles, live streaming, and official verified details. |
Best contact route by issue
Choosing the right contact channel ensures your query reaches the appropriate department without unnecessary delays:
- Breaking News Tips & Story Pitches: If you have an urgent story lead, investigative documentation, or an eyewitness account, contact the eNCA newsroom directly using the tip-off line (+27 11 759 6426) or by emailing
tipoffs@enca.com. - General Viewer Enquiries & Show Feedback: For comments about broadcast schedules, specific show episodes on DStv Channel 403, or presenter feedback, send an email to
info@enca.comor call the viewer line at 083 1 222. - Website & Mobile App Support: If you encounter broken links, streaming errors, or technical bugs on eNCA’s digital platforms, call the online queries desk at +27 (11) 537 9450 or contact
info@enca.com. - Online Moderation & Discussion Issues: For queries related to user comment moderation on article forums or official social media channels, contact the moderation team directly at
social@enca.com. - Commercial Syndication & Content Sales: To request footage licensing or corporate media sales, submit a direct inquiry to eNCA’s content licensing management through the official website.
Customer care and support options
Understanding when to call versus when to send a written communication can improve your experience when contacting eNCA:
- Telephonic Support: Telephone calls to the main switchboards (+27 11 537 9300 / +27 21 481 4500) or call centre (083 1 222) are ideal for urgent routing, direct reception enquiries, or immediate time-sensitive news alerts.
- Email & Written Submissions: Emailing (
tipoffs@enca.comorinfo@enca.com) is recommended when sharing detailed context, press releases, video files, or formal written complaints that require proof of delivery.
Safety and Security Notice
- Verify Official Numbers: Always check telephone numbers and email addresses on the official domain (
enca.com). Do not trust contact numbers posted in public social media comment sections, third-party online directories, or unofficial advertisements. - Protect Personal Credentials: eNCA newsroom personnel and viewer support representatives will never ask for your One-Time Pins (OTPs), account PINs, passwords, online banking login details, or credit card numbers. Never disclose financial credentials under any circumstances.
Complaints or escalation
If you need to register a formal complaint regarding news coverage, broadcast accuracy, or editorial conduct, follow the standard South African media escalation process:
- Contact eNCA Directly First: Submit your written complaint to eNCA via
info@enca.com. Include the exact date, time, channel/programme name, and detailed context of your grievance. Keep copies of all emails, sent receipts, and reference numbers. - Escalate to Regulatory Bodies: If your issue is not resolved internally by the broadcaster, you may escalate your complaint to the relevant South African media regulatory authority:
- Broadcasting Complaints Commission of South Africa (BCCSA): Handles grievances concerning television and radio broadcast content under the Code of Conduct.
- Press Council of South Africa: Handles complaints regarding published online news reports on eNCA’s digital platforms governed by the South African Press Code.
- ICASA (Independent Communications Authority of South Africa): Governs broader broadcast licensing and regulatory compliance matters.
Note: ContactDetails.co.za is an independent directory service. It does not process, submit, or escalate complaints on behalf of eNCA or members of the public.
What to prepare before contacting
To help eNCA representatives handle your request efficiently, gather the relevant details before making contact:
- For News Pitches & Tip-Offs: Have a clear summary of the story, key dates, location details, names of relevant parties, and any supporting documentation or media files ready.
- For Broadcast Queries: Note the broadcast date, time, program title, presenter name, and broadcast platform (e.g., DStv Channel 403).
- For Technical Digital Issues: Record the device type, browser version, error message text, and the specific article or live stream URL.
Security Warning: Never share confidential security data such as bank account credentials, credit card numbers, PINs, or OTPs. Review the official guidelines at Verify Contact Details South Africa to confirm official numbers and avoid impersonation scams. Always log dates, times, and correspondence for your personal records.
FAQs
What is the best way to contact this page?
The safest way to contact eNCA depends on your specific goal. For news leads and story pitches, email tipoffs@enca.com or call the tip-off line (+27 11 759 6426). For general viewer enquiries, email info@enca.com or call 083 1 222. Always verify these details on the current official website (enca.com) before reaching out.
What information should I prepare?
Before contacting eNCA, prepare basic, non-sensitive context such as the broadcast date, show title, channel number, article URL, or a clear summary of your news lead. Never share confidential credentials such as OTPs, banking passwords, PINs, or full credit card details.
What should I do if I cannot get help?
If eNCA does not address a formal broadcast query or ethics complaint, keep copies of your written communications and escalate the matter to the Broadcasting Complaints Commission of South Africa (BCCSA) for TV broadcasts, or the Press Council of South Africa for digital online news content.
What is the best way to use the ENCA Contact Details page?
First identify the category of your request (e.g., news pitch, general feedback, website bug, or complaint), then select the matching official route listed above. Use the provided verification guidance to confirm details on enca.com before communicating.
Where should users verify eNCA contact details?
Users should verify eNCA contact numbers, email addresses, and physical office addresses directly on eNCA’s official portal at [www.enca.com](https://www.enca.com) or official government broadcast listings. Avoid calling unverified numbers found on unofficial forums, social media comments, or directory adverts.