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Festo Contact Details

Verified 27 September 2026Official source onlyIndependent directoryPublished by Silas T Nkoana, Cape TownReport a wrong number

The Festo South Africa customer service number is 08600 FESTO (08600 33786), or +27 11 971 5500 as the alternative number and from abroad, and sales enquiries go to sales.za@festo.com. Festo (Pty) Ltd is the South African subsidiary of the German industrial automation company Festo, supplying pneumatic and electric automation and, through Festo Didactic, training and learning systems.

Festo contact details at a glance

RouteDetails
Customer service (sharecall)08600 FESTO (08600 33786)
Customer service (alternative / from abroad)+27 11 971 5500
Sales emailsales.za@festo.com
Online shop customer supportonlineshop.za@festo.com
Festo Didactic learning systemsdidactic.za@festo.com
Festo Didactic training and consultingdidacticTaC.za@festo.com
Sales and order support request formfesto.com/za/en/e/contact/sales-support-id_3770045
Technical support requestfesto.com/za/en/e/technical-support-id_646900
Live chat (commercial enquiries)Monday to Friday 08:30 to 16:30
Head office18-26 Electron Avenue, Isando, Kempton Park, 1600

Official contact channels

Festo’s customer service line is the sharecall number 08600 FESTO, which dials as 08600 33786. The other listed number, +27 11 971 5500 (011 971 5500 locally), also reaches customer service and is the one to use from outside South Africa.

Festo splits its email by team:

Online, the sales support form handles product pricing, availability, orders and service, and the technical support request form handles product specifications, system design, integration and troubleshooting. A live chat for commercial enquiries runs Monday to Friday from 08:30 to 16:30.

What Festo provides

Festo supplies pneumatic and electric automation products to industry, with an online shop that stays open on public holidays for orders, product browsing and pricing. Festo Didactic handles training solutions and learning materials, with separate mailboxes for learning systems and for training and consulting.

Festo (Pty) Ltd’s company registration number is 1973/003776/07 and its VAT number is 4350101004.

Address and operating information

The South African headquarters is at 18-26 Electron Avenue, Isando, Kempton Park, 1600. Besides the Johannesburg (Isando) head office, Festo has branches in Durban (Newlands East), Cape Town (Bellville) and Port Elizabeth (Newton Park).

Live chat is available Monday to Friday, 08:30 to 16:30. For after-hours service, Festo refers customers to its list of South African official partners on its website.

Support and escalation routes

Festo’s After Sales self-service handles orders, complaints, returns, repairs, spare parts and security reports online. Use it for a complaint or a return, and follow up with customer service on 08600 33786 or +27 11 971 5500 if it is not resolved. Festo does not publish a separate escalation line.

For other companies, browse the business hub or the business directory F listings.

Frequently asked questions

What are the Festo South Africa contact details?

Call 08600 FESTO (08600 33786) or +27 11 971 5500, or email sales.za@festo.com.

Where is Festo’s head office in South Africa?

18-26 Electron Avenue, Isando, Kempton Park, 1600. Festo also has branches in Durban, Cape Town and Port Elizabeth.

How do I get Festo technical support?

Use the technical support request form on festo.com for product specifications, system design, integration and troubleshooting.

How do I contact Festo Didactic?

Email didactic.za@festo.com for learning systems or didacticTaC.za@festo.com for training and consulting.

Sources

  • Festo, Sales support contact: festo.com/za/en/e/contact/sales-support-id_3770045, read 2026-09-26
  • Festo, Contact Festo: festo.com/za/en/e/support/contact-festo-id_1847083, read 2026-09-26
  • Festo, Get support: festo.com/za/en/e/support/get-support-id_2137502, read 2026-09-26
  • Festo, Legal information: festo.com/za/en/e/legal-information/-id_3741, read 2026-09-26
  • Festo, Opening and closing dates for the year: festo.com/za/en/e/about-festo/company/opening-and-closing-dates-for-the-year-id_647775, read 2026-09-26