Grundfos South Africa splits its contact routes between sales and service, and publishes self-service tools that answer most pricing, stock and order questions without a call. The head office number below is the single published telephone route for the country.
Official contact channels
- Head office: 010 248 6000 (published as +27 10 248 6000)
- Sales, project support and quotations: the contact local sales route at grundfos.com/za/contact
- Pump repair and spare parts: the contact service route at grundfos.com/za/contact
- Technical information and manuals: Grundfos Product Center
What this organisation provides
Grundfos supplies pumps and pump solutions for water supply, pressure boosting, drainage, wastewater and rainwater systems across industrial, commercial and municipal applications, together with repair and maintenance services. Its support pages are organised by stage of work, covering select and configure, pre-designing, designing and specifying, tendering, install and operate, monitor, repair and maintain, and optimise.
Address and operating information
Grundfos South Africa (Pty) Ltd is at 16 Lascelles Road, Meadowbrook, Germiston. The website also lists separate Grundfos offices for Kenya, Ghana and Nigeria, so check you are on the South African country site before using a number. Purchases are made through authorised dealers rather than directly from Grundfos, and the website carries a where to buy dealer finder organised by industry type.
Support and escalation routes
Before calling, note that several answers are available through the self-service tools: pump prices, availability, stock and lead times, order status with track and trace, a replacement pump finder, a spare part finder and pump export information including customs tariff numbers. Grundfos states that order status can be looked up through MyGrundfos without having to log in. Safety notices are published on the support pages and are worth checking for an installed product. Because these are business to business supplies in most cases, a dispute over supplied equipment follows the ordinary contractual route with the supplying dealer rather than a consumer ombud.
Sources
- Grundfos South Africa contact page: grundfos.com/za/contact
- Grundfos South Africa support and self-service tools: grundfos.com/za/support