Grundfos South Africa Contact Details

Grundfos South Africa (Pty) Ltd is on +27 10 248 6000, at 16 Lascelles Road, Meadowbrook, Germiston. There is no separate Cape Town office on grundfos.com: Western Cape buyers go through an approved distributor or service partner found with the company’s own “where to buy” tool. We read these details on grundfos.com on 23 September 2026.

Official contact details

Company	Grundfos South Africa (Pty) Ltd
Telephone	+27 10 248 6000
Address	16 Lascelles Road, Meadowbrook, Germiston
Service and repairs	Service request form at grundfos.com/za/support/contact-service
Sales, projects and quotations	Contact local sales form on grundfos.com/za/contact
Complaints	Complaint form on grundfos.com/za/contact
Group head office	info@grundfos.com, +45 87 50 14 00 (Grundfos Holding A/S, Poul Due Jensens Vej 7, 8850 Bjerringbro, Denmark)

Grundfos runs the South African company alongside offices in Kenya, Ghana and Nigeria, all listed in the footer of the South African site.

Grundfos in Cape Town

Grundfos does not publish a Cape Town branch address or a Cape Town phone number. The only South African office in its own listings is the Germiston one above. For the Western Cape the route it points you to is its partner network:

• Open the “where to buy” page on grundfos.com/za/contact/where-to-buy.
• Search for a recommended partner near you, filtering by partner type: all partners, approved distributor or service.
• Use an approved distributor for buying pumps and parts, and a service partner for repairs and maintenance.

If a Cape Town supplier claims to be a Grundfos branch, check it in that partner list first. Anyone who is genuinely appointed appears there, and the Germiston office on +27 10 248 6000 can confirm the appointment.

Service, repairs and spare parts

Service goes through a request form rather than a service phone number. The form asks for your name, email, mobile and company, the area of interest and the type of service. The service types it lists are:

• I need my pump repaired.
• I need spare parts.
• I would like to schedule commissioning.
• I would like to schedule an energy check.
• I would like information on service agreements, or on digital services.
• I would like to optimise the performance of my system.

The areas of interest on the same form are family houses and residential buildings, commercial building services, district energy, industry, groundwater and irrigation, municipal water supply and municipal wastewater. Pick the one that matches your site, because it decides which team picks the request up. Grundfos also runs a pump rental page for temporary installations.

Buying, pricing and orders

• The self-service tools on the contact page cover list price and availability, order status, a spare part finder, a replacement pump finder and export information.
• Registered customers order through Grundfos Extranet, which the company describes as 24/7 access for ordering pumps, components and parts. Access is requested on the same page.
• Technical information, manuals and safety notices sit in the Grundfos Product Center.
• A price list and marketing material are downloadable from the contact page, and there is a distributor application route if you want to become a partner.

What Grundfos does here

Grundfos describes itself as a full-range supplier of pumps and pump solutions, and groups its work into four areas: commercial building services, domestic building services, industry, and water utility. The group says it employs about 20,000 people worldwide. So the South African office handles everything from a house pump to municipal water supply and wastewater installations, which is why the service form asks you to pick the area first.

Complaints

Grundfos takes complaints on a separate form, and lists what it covers: its digital tools and technical documentation; customer service matters such as reachability and response time; product quality before installation; delivery problems such as wrong quantity, damaged or missing deliveries; and order fulfilment problems such as a wrong or missing quotation, order confirmation or invoice. Have the order or quotation number with you when you fill it in, and copy the Germiston office on +27 10 248 6000 if the matter is urgent.

Sources

• Grundfos South Africa, Contact and Where to buy: grundfos.com/za/contact (read 23 September 2026)
• Grundfos South Africa, Contact service: grundfos.com/za/support/contact-service (read 23 September 2026)
• Grundfos South Africa site footer and Visit us page (read 23 September 2026)