Harcourts South Africa is a franchised network. The head office handles the brand, the franchise agreements and complaints about a franchisee; the office that is actually selling or renting your property has its own number, and that is the one that answers a property question.
Harcourts South Africa head office
- Telephone: 031 201 1060
- Address: Unit 1, Pioneer Campus, 1A Pioneer Road, Kloof, Durban, 3610
- Contact page: harcourts.co.za/contact
Note the path: the head office contact page is at /contact, not /contact-us, which returns a 404. The same page carries the directory of individual franchised offices.
Some franchised office numbers
- Harcourts 4Ways — 010 443 9932
- Harcourts Capital, Pretoria — 012 460 4444
- Harcourts Blue, Boksburg — 011 918 2002
- Harcourts Atlantic, Cape Town — 021 437 0013
There are dozens more. The full list, with the office covering a particular suburb, is on the Harcourts contact page itself, and it changes as franchises open and close, so check it rather than an old listing.
Which office to call
- Buying or renting — call the office whose name is on the listing or the board, not head office. The mandate sits with that franchise.
- Selling — call the office that covers your suburb. Head office will not value your property.
- A deposit or rental payment query — the office holding the mandate, and ask for it in writing.
- A complaint about an agent or an office — raise it with the principal of that office first, then head office if it is not resolved.
Before you pay anything
Property deposit fraud works by intercepting email and substituting banking details. No estate agency banking details should ever be taken from an email, from a website, or from a page like this one. Phone the office on a number you looked up yourself, ask a person to read the account details to you, and confirm them again after you have paid but before the funds are cleared. This site does not publish anyone’s bank account details for exactly this reason.
If a complaint is not resolved
- Every estate agent and every agency in South Africa must hold a valid Fidelity Fund Certificate from the Property Practitioners Regulatory Authority (PPRA). Ask to see it — it is your right, and an agent without one may not be paid commission.
- The PPRA also takes complaints about property practitioners, independently of the agency and of the franchisor.
- A dispute over money already paid into a trust account is a PPRA matter as well as an agency one.