Hospice Edenvale Contact Details

The hospice in Edenvale is Edenvale Care Centre Hospice, a registered non-profit in 6th Avenue. It publishes two separate lines, and which one you use matters: the main line is for the office, the ward line reaches the care unit directly.

Official contact channels

• Main line: 011 454 0996
• Ward line: 011 454 2784, for the care unit rather than administration
• Email: edenvalehospice@telkomsa.net
• A contact form on the hospice website, which requires JavaScript to submit
• Address: 55 6th Avenue, corner 4th Street, Edenvale, Gauteng

The hospice website is edenvalehospice.org.za. Note the org.za ending, which is common for non-profits and easy to mistype as co.za.

What this organisation provides

• Palliative care, which the hospice describes as compassionate specialised support for people with a terminal illness
• Physical, emotional and social support for both patients and their families
• Care for conditions including cancer, tuberculosis and HIV and AIDS
• An in-patient care centre, which the hospice describes as a home away from home, alongside its services and facilities
• The hospice states it is a registered non-profit organisation

Supporting the hospice

Hospices in South Africa run largely on donations and volunteers, and this one publishes several ways to help.

• A funding section and a getting involved section on its website, including a published wishlist of items the centre needs
• Fundraising events, listed by year on the site
• Volunteering and in-kind donations, arranged through the office on the main line
• Banking details for donations are published on the hospice own website. Take them from there or confirm them by phone, rather than from any third party, because donation redirection is a common fraud

Visiting and escalation

• The hospice invites people to visit and be shown around, so phone the main line to arrange a time rather than arriving unannounced
• For a concern about a patient in the care unit, start with the ward line, then ask for the sister in charge
• For a complaint the centre does not resolve, a registered non-profit can be raised with the Department of Social Development, and a clinical concern with the relevant health professions council

Sources

• Edenvale Care Centre Hospice contact page, for the main line, the ward line, the mailbox and the 6th Avenue address
• Edenvale Care Centre Hospice website, for the palliative care description, the conditions covered, the non-profit status and the funding, wishlist, volunteering and fundraising sections