Business · Contact details
Hungry Lion Contact Details
Hungry Lion customer care is on 021 493 2600. The chain, which is owned by the Shoprite group and run from Stellenbosch, publishes one national call centre number and a head office address, and nothing at store level.
Hungry Lion customer care number and head office
| Route | Details |
|---|---|
| Call centre | 021 493 2600 |
| Head office | Trumali House, Trumali Street, Harringtons Place, Stellenbosch, 7600 |
| Feedback portal | hungrylion.review |
| No email address is published |
Use the call centre number for anything about a Hungry Lion restaurant: an order that went wrong, a quality complaint, a franchising question or a supplier enquiry. There are no individual store telephone numbers, so a complaint about a specific restaurant also goes through the call centre or the feedback portal, and both will want the store name and the date and time of the visit.
Hungry Lion complaints number
Hungry Lion does not run a separate complaints line. Complain on 021 493 2600 or through the hungrylion.review feedback portal, and have the store name, the date and the time of the visit ready. If the problem is with the food itself, photograph it before you throw it away.
Using the hungrylion.review feedback portal
The review site is the route the chain itself points customers to, and it is the one that generates a reference against a specific store. Have the till slip in front of you: it carries the store identifier and the transaction number, and without those a complaint about a wrong order or a quality problem cannot be traced to a shift. Keep the reference you are given so a follow-up starts from the same file.
Deliveries placed through an app
- Orders placed through a delivery app are fulfilled by that app driver, and a late or missing delivery is the app problem to solve first
- A refund on an app order is processed by the app, not by the restaurant or the call centre
- If the food itself was wrong or badly prepared, that part does go back to Hungry Lion through the feedback portal
Franchising and supplier enquiries
Hungry Lion does not publish a separate franchising or procurement line. Both route through the call centre on 021 493 2600 or through written correspondence to Trumali House, Trumali Street, Harringtons Place, Stellenbosch, 7600. Because the chain is part of the Shoprite group, supplier onboarding generally follows group procurement processes rather than a restaurant-level arrangement, so expect to be directed there.
If a complaint is not resolved
- Start with the feedback portal or 021 493 2600, and keep the reference you are given
- For a food safety or hygiene concern, the environmental health department of the municipality where the store is located is the regulator
- For an unresolved consumer complaint, the National Consumer Commission handles complaints against suppliers
Frequently asked questions
What is the Hungry Lion customer care number?
The call centre is on 021 493 2600. It is the only Hungry Lion number published, and it covers customer care, complaints, franchising and supplier enquiries.
Does Hungry Lion have an email address?
No email address is published. Written correspondence goes to the head office at Trumali House, Trumali Street, Harringtons Place, Stellenbosch, 7600, and complaints also go through hungrylion.review.
Can I phone my local Hungry Lion store?
There are no individual store telephone numbers. A complaint about a specific restaurant goes through 021 493 2600 or the feedback portal, with the store name and the date and time of the visit.
Who handles a Hungry Lion complaint that stays unresolved?
For a food safety or hygiene concern, contact the environmental health department of the municipality where the store is located. For an unresolved consumer complaint, the National Consumer Commission handles complaints against suppliers.