Ignition Group Contact Details

Ignition Group publishes one telephone number and one email address for all enquiries: 031 582 8300 and info@ignitiongroup.co.za. The group is a KwaZulu-Natal based telecommunications, media and technology business, and its contact form sits at ignitiongroup.co.za/contact-us.

Ignition Group contact details at a glance

Route	Details
Telephone	031 582 8300
Email	info@ignitiongroup.co.za
Contact form	ignitiongroup.co.za/contact-us

Ignition Telecoms Investments and Ignition Group

Ignition Telecoms Investments is a registered company name that appears in company registry records rather than on the group’s own website, which trades simply as Ignition Group. If you have seen the longer name on an agreement, an invoice or a debit order, check the entity named on that document and confirm it with the group before assuming the two are the same business, because a registered name on a debit order does not always belong to the brand you recognise.

What Ignition Group does

The group presents itself across data and artificial intelligence, advanced technologies, performance marketing, creative and brand work, product development and e-commerce, and it operates Ignition CX, a customer experience and contact centre business. That last part is the most relevant to most people contacting it, because a call received from an Ignition operation is likely to have been made on behalf of another company rather than for Ignition itself.

Where the Ignition Group offices are

Office	Address
Head office, Umhlanga	Quadrant 4, Centenary Building, 30 Meridian Drive, Umhlanga
Cape Town	Roggebaai Place, 4 Jetty Street, Foreshore, Cape Town

Only the 031 number is published, and it is a Durban code covering the Umhlanga head office. The Cape Town office is listed with an address but no separate telephone number, so a Cape Town query still goes through the same line or the form.

Stopping Ignition calls and marketing messages

For most people the reason to make contact is marketing rather than a product, so start with the right route. If you want to stop receiving calls or messages, say so in writing to the info address and keep a copy, and ask which company the contact was made on behalf of, because that company is the one holding your data.

Complaints about Ignition Group

A complaint about how your personal information was obtained or used, and about direct marketing you did not consent to, goes to the Information Regulator of South Africa under POPIA. Where the matter concerns a telecommunications service rather than marketing, ICASA is the regulator. An ordinary dispute about goods or a service falls to the Consumer Goods and Services Ombud on 0860 000 272. The group also publishes a PAIA manual on its website, which sets out how to request records it holds about you.

Frequently asked questions

What is the Ignition Group contact number?

The only published number is 031 582 8300, a Durban code that covers the Umhlanga head office.

How do I stop calls from Ignition Group?

Say in writing to info@ignitiongroup.co.za that you want the calls or messages to stop, and keep a copy of what you sent. Ask which company the contact was made on behalf of, because that company is the one holding your data.

Is Ignition Telecoms Investments the same company as Ignition Group?

Ignition Telecoms Investments is a registered company name in the company registry records, while the website trades simply as Ignition Group. Check the entity named on your agreement, invoice or debit order and confirm it with the group before assuming the two are the same business.

Where is the Ignition Group head office?

The head office is at Quadrant 4, Centenary Building, 30 Meridian Drive, Umhlanga. The Cape Town office is at Roggebaai Place, 4 Jetty Street, Foreshore, and is listed with an address but no separate telephone number.

Sources

• Ignition Group contact page: ignitiongroup.co.za/contact-us
• Ignition Group: ignitiongroup.co.za
• Information Regulator of South Africa: inforegulator.org.za