Searches for Ignition Telecoms Investments lead to the Ignition Group, a KwaZulu-Natal based telecommunications, media and technology business. The group publishes a single number and a single mailbox for all enquiries.
Official contact channels
- Telephone: 031 582 8300
- Email: [email protected]
- Contact form at ignitiongroup.co.za/contact-us
One caveat before you use these. Ignition Telecoms Investments is a registered company name that appears in company registry records rather than on the group own website, which trades simply as Ignition Group. If you have seen the longer name on an agreement, an invoice or a debit order, check the entity named on that document and confirm it with the group before assuming the two are the same business, because a registered name on a debit order does not always belong to the brand you recognise.
What this organisation provides
The group presents itself across data and artificial intelligence, advanced technologies, performance marketing, creative and brand work, product development and e-commerce, and it operates Ignition CX, a customer experience and contact centre business. That last part is the most relevant to most people contacting it, because a call received from an Ignition operation is likely to have been made on behalf of another company rather than for Ignition itself.
Address and operating information
- Head office: Quadrant 4, Centenary Building, 30 Meridian Drive, Umhlanga
- Cape Town: Roggebaai Place, 4 Jetty Street, Foreshore, Cape Town
Only the 031 number is published, and it is a Durban code covering the Umhlanga head office. The Cape Town office is listed with an address but no separate telephone number, so a Cape Town query still goes through the same line or the form.
Support and escalation routes
For most people the reason to make contact is marketing rather than a product, so start with the right route. If you want to stop receiving calls or messages, say so in writing to the info address and keep a copy, and ask which company the contact was made on behalf of, because that company is the one holding your data.
If the calls continue, a complaint about how your personal information was obtained or used, and about direct marketing you did not consent to, goes to the Information Regulator of South Africa under POPIA. Where the matter concerns a telecommunications service rather than marketing, ICASA is the regulator. An ordinary dispute about goods or a service falls to the Consumer Goods and Services Ombud on 0860 000 272. The group also publishes a PAIA manual on its website, which sets out how to request records it holds about you.
Sources
- Ignition Group contact page: ignitiongroup.co.za/contact-us
- Ignition Group: ignitiongroup.co.za
- Information Regulator of South Africa: inforegulator.org.za