La Montagne is a beachfront resort in Ballito on the KwaZulu-Natal Dolphin Coast, operated by First Group. It publishes two reservation numbers and a reception mailbox, and one facility on the property is run by a different company entirely.
Official contact channels
- Reservations: 032 946 2121
- Second reservations line: 031 717 7660
- Reception email: [email protected]
- Owners portal on firstgroup-sa.co.za, for shared ownership holders
Both numbers are published for reservations. The 032 line is the local Ballito code and the 031 is a Durban code, so either reaches the booking team rather than one being a switchboard and the other a direct line.
The spa on the property is the exception. La Vita Spa Ballito operates onsite but is a separate business with its own customer care mailbox on its own domain, so a spa booking or a spa complaint will not necessarily be handled by resort reception. Ask which of the two you are dealing with before assuming your booking is linked.
What this organisation provides
The resort offers beachfront accommodation a short drive from King Shaka International Airport, with an onsite spa running seven days a week, and it markets itself as dog friendly with a published dog policy setting out the conditions. It also carries conference and function facilities. The presence of an owners portal indicates a shared ownership component alongside ordinary nightly bookings, so some units are held by owners rather than let purely as hotel rooms.
Address and operating information
100 Compensation Beach Road, Ballito, Dolphin Coast, KwaZulu-Natal, 4420. Note the road name in full: it is Compensation Beach Road, and several listings shorten it to Compensation Road, which can send a navigation app to the wrong street.
Support and escalation routes
Take a booking or stay complaint to reception first and keep the booking reference. Cancellation and refund terms are set in the booking conditions accepted at the time of booking, not by the front desk, so read those before assuming a refund is available. If it stays unresolved, accommodation is a consumer service and the Consumer Goods and Services Ombud on 0860 000 272 is the route, with the National Consumer Commission above it.
If your interest is in the shared ownership side rather than a single stay, different rules apply. A consumer fixed term agreement may be cancelled on twenty business days written notice subject to a reasonable cancellation penalty, and the National Consumer Commission has taken a particular interest in holiday ownership selling. Put any cancellation in writing and keep proof of delivery.
Sources
- La Montagne on the First Group website: firstgroup-sa.co.za/la-montagne
- First Group: firstgroup-sa.co.za
- Consumer Goods and Services Ombud: cgso.org.za