Business · Contact details
Landis+Gyr Meter Contact Details
Landis+Gyr makes a large share of the prepaid electricity meters installed in South African homes, including the Cashpower range, but it has no South African office and no number to call about your meter: a Landis+Gyr meter belongs to whoever supplies your electricity, not to Landis+Gyr. The manufacturer cannot see your account, cannot issue a token, cannot change a tariff and cannot send a technician. Every one of those is done by the utility that installed the meter, so your municipality or metro electricity department, or Eskom if Eskom bills you directly, is the right call. Its own site locator lists eighteen locations across Europe, North and South America, Asia and Oceania, and not one of them is in Africa.
That split matters because the two halves of the prepaid meter problem have different owners. The utility owns the account, the tariff and the meter itself; the manufacturer built the meter and supports its own corporate customers, which are utilities and distributors rather than households.
Who to phone about a Landis+Gyr prepaid meter
Prepaid meter problems route by the symptom, and none of them go to the manufacturer:
- A token that will not load, a meter showing an error code, a tamper alert or a blank screen: your municipality or metro electricity department, or Eskom if Eskom bills you directly.
- A token not received after payment: the vendor you bought it from, whether that is the bank app, retailer or online vendor, who can resend it from the transaction record.
- A meter that needs replacing after the twenty-year key-change deadline: the utility, which manages the rollover programme, not the manufacturer.
The 20-digit token is generated against the meter’s own number, so the meter number printed on the unit is the reference to quote, not the account number on your bill.
Landis+Gyr corporate contact details
| Route | Details |
|---|---|
| Group headquarters | Landis+Gyr Group AG, Alte Steinhauserstrasse 14, 6330 Cham, Switzerland. Telephone +41 41 563 9955. |
| Nearest office by time zone | Landis+Gyr Limited, The Landing, Trident Business Park, Manchester M22 5XB, United Kingdom. Telephone 0161 546 0244. |
| Sales, support, media and career enquiries | The enquiry forms on landisgyr.com rather than a switchboard |
Neither of those offices handles household meter queries: a Swiss group headquarters and a United Kingdom sales office are corporate routes for utilities, distributors and media. Sales, support, media and career enquiries go through the enquiry forms on landisgyr.com rather than to a switchboard.
Landis+Gyr South Africa: what actually exists
There is a landisgyr.co.za domain, but it serves no website: it is registered through a brand-protection registrar and parked. Treat any site or number presenting itself as “Landis+Gyr South Africa” with caution and check it against landisgyr.com first.
Buying a Landis+Gyr meter or spares
Landis+Gyr sells to utilities and to approved distributors rather than to the public, and its site carries a distribution finder for that purpose. South African electrical wholesalers do stock Landis+Gyr units, but a meter bought over the counter still has to be registered and configured by the utility before it will accept tokens. Fitting one yourself is both a tampering offence and a reason for the utility to refuse to vend to it.
Frequently asked questions
Does Landis+Gyr have an office in South Africa?
No. Landis+Gyr has no South African office, and its own site locator lists eighteen locations across Europe, North and South America, Asia and Oceania, none of them in Africa. The landisgyr.co.za domain serves no website: it is registered through a brand-protection registrar and parked.
Who do I call about a prepaid meter token that will not load?
Your municipality or metro electricity department, or Eskom if Eskom bills you directly. The manufacturer cannot issue a token, because a Landis+Gyr meter belongs to whoever supplies your electricity. If the token was paid for but never received, the vendor you bought it from can resend it from the transaction record.
What is the Landis+Gyr head office contact number?
The group headquarters at Landis+Gyr Group AG, Alte Steinhauserstrasse 14, 6330 Cham, Switzerland, is on +41 41 563 9955. Sales, support, media and career enquiries go through the enquiry forms on landisgyr.com rather than to a switchboard, and neither route handles household meter queries.
Can I buy a Landis+Gyr prepaid meter myself?
South African electrical wholesalers do stock Landis+Gyr units, but a meter bought over the counter still has to be registered and configured by the utility before it will accept tokens. Fitting one yourself is both a tampering offence and a reason for the utility to refuse to vend to it. Landis+Gyr sells to utilities and approved distributors through the distribution finder on its site.