Kriel Power Station Contact Details

Eskom publishes a direct number for Kriel Power Station on its own coal-fired power stations page. It is a station switchboard, not a customer service line, and that distinction decides whether you should be calling it at all.

Kriel Power Station contact details at a glance

• Station telephone: 017 615 2000
• Location: between the towns of Kriel and Ogies in Mpumalanga
• Eskom customer care, for anything about your own electricity supply: 08600 37 566
• Eskom toll-free crime line, for theft, vandalism or corruption: 0800 11 27 22

The station number is the right one for site business: a delivery, a contractor arrangement, an environmental or community query about the plant itself, or a media enquiry about the station. It is the wrong one for a power failure, a prepaid meter problem or an account query, none of which a generation site can see or resolve. Those go to customer care, and Eskom also runs a chatbot called Alfred and a USSD self-service channel for the same purpose.

What Kriel actually is

• Six units, each generating 500MW
• Installed capacity: 2 850MW
• Ramp rate: 30MW per hour
• Design efficiency at rated turbine maximum continuous rating: 34.99 percent
• Average availability over the last three years: 76.8 percent
• Average production over the last three years: 17 880 GWh

Those figures are Eskom own published numbers for the station. The availability figure is the one worth understanding: it means that on average roughly a quarter of the station capacity has not been available, which is the practical reality behind a coal fleet of this age.

Getting to the site

Kriel sits between Kriel and Ogies in the Mpumalanga coalfields, in a landscape of collieries and haul roads rather than ordinary suburban streets. This is a national key point: expect access control, and arrange a visit with a named contact in advance. Turning up at the gate without an appointment does not work.

Work and tenders

Employment and contracting at a power station are handled centrally, not at the gate. Eskom publishes its careers listings and its procurement process, including the tender process, vendor management and a formal complaint process for procurement, on its own website. Apply and tender through those, and treat any offer of a job or a contract at Kriel that requires a payment as fraudulent. That is exactly the sort of thing the crime line above exists for.

Reporting a problem in the area

Cable theft, illegal connections and vandalism around a power station affect supply for everyone nearby, and Eskom asks for these on the toll-free crime line on 0800 11 27 22 rather than at the station. Reports there can be made without giving your name.

Frequently asked questions

What is the Kriel Power Station contact number?

017 615 2000. It is a station switchboard for site business such as deliveries, contractor arrangements or media enquiries about the plant, not a customer service line.

Who do I call about a power failure or my Eskom account?

Eskom customer care on 08600 37 566, or the Alfred chatbot and the USSD self-service channel. A generation station cannot see or resolve a power failure, prepaid meter problem or account query.

How do I report cable theft near Kriel?

On Eskom’s toll-free crime line, 0800 11 27 22. Reports can be made without giving your name.

Can I visit Kriel Power Station?

Arrange a visit with a named contact in advance. It is a national key point with access control, and turning up at the gate without an appointment does not work.