Business · Contact details
Alpha Metering Contact Details
Alpha Metering answers on 010 006 5546 during office hours, and on 072 138 4019 after hours. Email is Info@alphameter.co.za. Alpha Metering is a prepaid metering and utility management provider – electricity, water, gas and in some cases sanitation – working for body corporates, homeowners’ associations, managing agents and the residents billed through them. It publishes an after-hours line as well as an office one, which for a prepaid meter matters more than usual: a meter runs out at inconvenient times. Read from alphametering.com on 7 September 2026.
Alpha Metering contact details at a glance
| Route | Details |
|---|---|
| Office | 010 006 5546, Monday to Friday 08:00 to 16:30 |
| After hours | 072 138 4019, Monday to Friday 16:30 to 20:00, and Saturdays, Sundays and public holidays 09:00 to 12:00 and 16:00 to 18:00 |
| Info@alphameter.co.za |
Note that the mailbox is on alphameter.co.za while the website is alphametering.com. The two domains are different by one syllable and that is what the company publishes – so a reply arriving from alphameter.co.za is not a spoof, and an address you type as alphametering.com will bounce.
Alpha Metering after-hours hours
Weekday cover runs to 20:00 and there are weekend and public-holiday windows, morning and late afternoon. That is unusual for a metering provider and it is the number to keep, because a token that will not load on a Sunday afternoon is exactly the case the office line cannot help with. Outside those windows nobody answers, so note the two weekend slots rather than assuming all-day cover.
Resend a prepaid token before you phone
Alpha Metering publishes a self-service route for the most common problem, which is a purchased token that never arrived. Dialling a USSD string built from your meter number requests the token again and it comes back by SMS. Tokens can be bought at Absa, Capitec, FNB, Nedbank and Standard Bank among other vendors, so a failed purchase at one vendor does not mean the meter is at fault. Have the meter number ready either way – it is the only thing that identifies your unit.
Who to argue with about the bill
- Alpha Metering is a reseller and utility manager, not the municipality. It bills what the meter records under the arrangement your scheme signed.
- A dispute about the tariff or the split of common-property charges is usually a body corporate or managing agent matter, not a metering one. Ask which of the two set the rate before escalating.
- A meter you believe is faulty is Alpha Metering’s to test. Ask for the test result in writing, with the meter number and the date, whatever the outcome.
Frequently asked questions
What is the Alpha Metering contact number?
The office line is 010 006 5546, Monday to Friday 08:00 to 16:30. After hours it is 072 138 4019, weekdays to 20:00 and in weekend and public-holiday windows.
What is the Alpha Metering email address?
Info@alphameter.co.za. The mailbox domain is alphameter.co.za while the website is alphametering.com, exactly as the company publishes it, so a reply from alphameter.co.za is genuine.
Is Alpha Metering open on Saturdays and Sundays?
The after-hours line, 072 138 4019, answers on Saturdays, Sundays and public holidays from 09:00 to 12:00 and again from 16:00 to 18:00. Outside those windows nobody answers, so do not assume all-day cover.
My prepaid token did not arrive. What now?
Dial the USSD string built from your meter number and the token is requested again and returned by SMS. If a purchase failed at one vendor, try another: tokens can be bought at Absa, Capitec, FNB, Nedbank and Standard Bank among others. Have the meter number ready, because it is the only thing that identifies your unit.
Who do I query a billing amount with?
Alpha Metering bills what the meter records under the arrangement your scheme signed. A tariff or common-property split dispute is usually a body corporate or managing agent matter, so ask which of the two set the rate before escalating.