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iSwitch Contact Details

Verified 5 September 2026Updated 5 October 2026Official source onlyIndependent directoryPublished by Silas T Nkoana, Cape TownReport a wrong number

The iSwitch contact number is 010 085 4300. iSwitch is i-Switch Prepaid Metering, a Randburg company that installs and manages prepaid electricity and water meters, mostly for landlords, complexes and utility management. Its support hours run far later than an ordinary office, which matters when a meter stops accepting tokens in the evening.

iSwitch contact details at a glance

  • Telephone: 010 085 4300
  • A contact form on the i-Switch website for written queries
  • An online utility profile login, where existing customers check their account and meter
  • i-Switch does not publish an email address, so use the form or the telephone number

The i-Switch website carries a stray 1-800 number in one of its page links, which is template text rather than a South African contact. The number above is the one the company displays on its contacts page.

iSwitch address and operating hours

  • Address: 2nd Floor West, Petrob House, 343 Surrey Avenue, Ferndale, Randburg
  • Monday to Friday: 08:00 to 22:00
  • Saturday: 08:00 to 20:00
  • Sunday: 09:00 to 18:00
  • Those extended hours are the practical reason to phone rather than email a meter fault

What iSwitch provides

  • Prepaid electricity and water metering, and utility management for property owners
  • A TID Rollover service, which is the meter recoding required so that prepaid meters keep accepting tokens
  • An online shop for meters and related equipment
  • An information hub on its website covering prepaid metering questions

If your prepaid meter rejects a valid token, TID rollover is one of the first things to check. A meter that has not been recoded will refuse new tokens even though the purchase went through.

Not to be confused with AfiSwitch

  • AfiSwitch is a different company entirely. It handles criminal record checks and fingerprint clearance, not metering
  • i-Switch is reached at iswitch.co.za, and also operates the i-contacts shop domain for equipment sales
  • If your query is about a meter, token or utility account, this is the right company; if it is about a police clearance certificate, it is not

Frequently asked questions

What is the iSwitch contact number?

010 085 4300. i-Switch does not publish an email address, so phone that number or use the contact form on its website.

What are iSwitch’s operating hours?

Monday to Friday 08:00 to 22:00, Saturday 08:00 to 20:00 and Sunday 09:00 to 18:00.

Why does my prepaid meter reject a valid token?

A meter that has not been recoded for the TID rollover will refuse new tokens even though the purchase went through. iSwitch runs a TID Rollover service to recode meters; call 010 085 4300 about it.

Sources

  • i-Switch Prepaid Metering contacts page, for the telephone number, the Petrob House address in Ferndale and the full operating hours for weekdays, Saturday and Sunday
  • i-Switch website navigation, for the utility profile login, the TID rollover service, the shop and the information hub