MASA Agent Contact Details

MASA is Measured Ability South Africa, a staffing and labour broking agency owned by Measured Ability Group Holdings. Two things trip people up: the website sits on measuredability.com while every office mailbox is on masa.co.za, and the head office is in Durban, not Johannesburg.

Official contact channels

• Head office, Durban: 031 312 6453, dbn@masa.co.za, 1st Floor, 30A The Boulevard, Westway Office Park, Westville, 3610
• Durban recruitment office: 031 312 6453, recruitment.dbn@masa.co.za, 2A The High Street, Ground Floor, The Boulevard Building, Umhlanga Ridge, 4319
• Johannesburg: 011 447 5582, jhb@masa.co.za, No. 8, 11th Avenue, Houghton Estate, 2198
• Cape Town: 021 828 7000, capetown@masa.co.za, Office S101, Fairway Square, 23 Fairway Close, Goodwood, 7460
• Gqeberha: 041 110 0023, perecruit@masa.co.za, Upper Floor, 1 Caithness Road, Walmer, 6070

Which division you actually need

• MASA itself handles blue collar recruitment, labour broking, labour hire and outsourced temporary employment services
• Greys Recruitment is the white collar arm, for permanent and temporary professional placements
• Greys Nursing supplies nursing staff to hospitals, care facilities and in-home care
• Independent Offshore Services covers permanent and temporary placements elsewhere in Africa, and the group also runs a labour hire business in Australia
• Say which of these you want when you phone. The offices are shared, the desks are not

If you are looking for work through an agency

• Send a CV to the office mailbox for your province rather than to head office. The regional offices hold the local vacancies
• A placement agency may not charge you a fee for finding you a job. Charging a work seeker is prohibited under the Employment Services Act. Any request for a registration fee, an admin fee or a fee for a medical or induction is a warning sign, whoever the agency claims to be
• A temporary employment service must be registered with the Department of Employment and Labour. Ask for the registration number if you are unsure
• Never pay for a job, and never hand over an ID document, a bank card or a SASSA card to an agency representative

Escalation

• Wage, hours or dismissal problems in a placement go to the CCMA on 0861 161 616
• Complaints about an unregistered agency or a fee charged to a work seeker go to the Department of Employment and Labour on 0800 872 222
• For a service complaint about the agency itself, write to the regional office mailbox and keep the thread

Sources

• Measured Ability South Africa main contact page, for every office telephone number, street address and mailbox, and for the head office being the Westville branch
• Measured Ability South Africa site navigation and company description, for the divisions and the group ownership
• CCMA and Department of Employment and Labour published contact numbers, for the escalation lines