Finding the right Moonstone contact details depends entirely on the specific service you need. Whether you are registering for FAIS Regulatory Exams (RE1 or RE5), seeking FSP compliance support, enrolling in accredited financial training, or submitting a formal enquiry, using the correct channel ensures your query reaches the right department without unnecessary delays.
Important Safety Notice: ContactDetails.co.za is an independent informational directory and routing guide. We are not Moonstone Information Refinery, Moonstone Compliance, or an official representative. Always verify contact numbers and payment instructions on Moonstone’s official website (
moonstone.co.za) before submitting sensitive personal documents or making electronic transfers.
Official-source status
Before contacting or transferring funds to any financial services provider or examination body in South Africa, you must confirm that you are using live, verified contact channels. Directory sites and cached search results can become outdated when call centre lines or departmental emails change.
Moonstone operates two main official web domains depending on the business unit:
- Moonstone Information Refinery & Regulatory Exam Body:
[https://www.moonstone.co.za](https://www.moonstone.co.za) - Moonstone Compliance:
[https://www.moonstonecompliance.co.za](https://www.moonstonecompliance.co.za)
What is the safest way to find Moonstone contact details?
- Visit the Primary Website Direct: Navigate directly to
[https://www.moonstone.co.za](https://www.moonstone.co.za). - Check the SSL Certificate: Ensure your browser displays the secure padlock icon (
https://). - Cross-Reference the Department: Match the email address or telephone number on their official Contact Uspage to your exact department (e.g., RE Exams vs. FSP Licensing).
- Confirm Banking Details On-Site: Never rely on email notifications or third-party invoices claiming altered bank accounts without calling the verified central switchboard first.
Best contact route by issue
To avoid being transferred between departments, select the primary Moonstone support route tailored to your exact administrative need:
| Department / Issue Type | Recommended Contact Method | Primary Details |
| Regulatory Exams (RE1 / RE5) | Email / Dedicated Call Centre | [email protected] / 021 888 9796 |
| Main Switchboard & Enquiries | Telephone | +27 (0)21 883 8000 |
| Compliance & Risk Services | Email / Form | [email protected] |
| Business School (MBSE & CPD) | Website Form / Call Centre | Via moonstone.co.za Contact Portal |
| Physical Head Office | Postal / Visit | 25 Quantum Street, Technopark, Stellenbosch, 7600 |
Customer care and support options
Moonstone provides multiple direct communication channels for general Moonstone contact details customer care and specialized institutional support.
Phone Support
- Central Switchboard: +27 (0)21 883 8000 (Available weekdays during standard business hours, 08:00 – 16:30).
- RE Registration Call Centre: 021 888 9796
Head Office Location
- Physical Address: 25 Quantum Street, Technopark, Stellenbosch, Western Cape, South Africa.
Online
The most effective online route for individual exam candidates and corporate FSPs is through Moonstone’s secure web portals:
- Online Contact Form: Located under the “Contact Us” tab at
moonstone.co.za, allowing candidates and compliance clients to specify their department (Exam Body, FSCA Licensing, Fit & Proper Manager, or CPD courses). - Regulatory Exam Candidate Portal: Allows candidates to log in, schedule exam dates, download timetables, and retrieve official result breakdowns.
Third-Party Enquiry Note: In compliance with the Protection of Personal Information Act (POPIA) and the Promotion of Access to Information Act (PAIA), Moonstone cannot disclose candidate exam results or personal records to unauthorized third parties (including employers or compliance officers) without explicit written consent from the candidate.
WhatsApp or self-service options
Currently, Moonstone relies primarily on verified email support, central call centre routing, and online portal accounts rather than an unverified WhatsApp line.
Verified Self-Service Features Include:
- Self-Service Candidate Portal: Register for RE1/RE5 exams, update personal contact details, or request duplicate certificates directly via
moonstone.co.za. - Bulk Registration: Corporate clients registering 15 or more candidates simultaneously can utilize the dedicated bulk import option via the registrations office.
Complaints
If you encounter an administrative issue regarding exam results, service delays, or compliance consulting, Moonstone maintains an internal escalation procedure.
Step-by-Step Escalation Process
- First Contact: Submit your complaint in writing to the specific department involved (e.g.,
[email protected]for examination disputes). - Request a Reference Number: Ensure customer care provides an official tracking or reference number for your enquiry.
- Internal Management Escalation: If unresolved, request that your case be escalated to the relevant Departmental Manager or Compliance Officer.
- External Ombud / Regulatory Escalation: For matters concerning regulatory exams or broader FAIS compliance oversight that remain unresolved internally, candidates and FSPs may contact the Financial Sector Conduct Authority (FSCA) or the FAIS Ombud.
Fraud or escalation routes
Financial candidates and FSPs should remain vigilant against common impersonation scams.
- Payment Fraud Caution: Always ensure invoice numbers match your official booking invoice before transferring funds. Be wary of unsolicited emails requesting urgent payment changes. Read our full guide on avoiding a change of banking details scam to protect your transfers.
- Fake Qualification / Exam Scams: Moonstone does not sell exam pass marks, fake RE certificates, or unauthorized study material via social media or messaging apps. Official exam registrations and certificate re-issues occur solely through official channels.
What should I do if I cannot verify the details?
- Pause All Payments: Do not complete electronic funds transfers (EFT) if the banking details differ from previous official invoices.
- Call the Official Switchboard: Dial +27 (0)21 883 8000 to verify the legitimacy of any email, invoice, or contact person.
- Report Fraudulent Activity: Forward suspicious communication to
[email protected]or contact the FSCA anti-fraud hotline.
What to prepare before contacting
To resolve your query efficiently when reaching out via the Moonstone contact details official support channels, have the following information readily accessible:
What information should I prepare?
- Identity Document: South African ID number or Passport number (used during exam registration).
- Reference / Invoice Number: Found on your official booking form or invoice statement.
- FSP Number: Required if querying corporate FSP compliance, licensing, or corporate training services.
- Proof of Payment: Bank deposit receipt or EFT confirmation (if querying exam booking confirmations or payment allocations).
- Previous Correspondence: Copies of any related emails or reference tickets.
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FAQs
What is the official way to handle moonstone contact details?
The official and safest way to handle Moonstone official contact details is to cross-reference any phone number, email address, or banking detail directly on Moonstone’s verified domain (moonstone.co.za) before communicating or sending payments. Always obtain a written reference number when lodging an enquiry or exam query.
What information should I prepare for moonstone contact details?
Before contacting customer support, prepare your South African ID or Passport number, official invoice/reference number, proof of payment (if checking booking status), and your FSP registration number if calling on behalf of a financial business.
Is moonstone contact details available by phone, email or WhatsApp?
Moonstone is reachable by official telephone (+27 021 883 8000 / 021 888 9796) and dedicated departmental email addresses (such as [email protected] for RE exams). Moonstone does not currently publish an official public WhatsApp line for general support; candidates should stick to official online portals and email channels.