Business · Contact details
MSD Consulting Contact Details
MSD Consulting, a debt counselling firm in Cape Town, takes calls on 021 697 0939 and reads email at info@msd-consulting.co.za. It offers debt review, consolidation and settlement. Its website is msd-consulting.co.za, with the hyphen.
The website address matters here. The unhyphenated msdconsulting.co.za is a parked domain with no site, and msd.co.za is the pharmaceutical company MSD, which is unrelated.
MSD Consulting contact details and hours
| What you need | Detail |
|---|---|
| Telephone | 021 697 0939 |
| info@msd-consulting.co.za | |
| Hours as displayed on the firm’s site | Monday to Friday, 5:00 to 17:00 |
| Location | Cape Town. The firm publishes no street address on its site |
| Website | msd-consulting.co.za |
The contact form that does not open, and the hours to expect
The site menu links to a contact page at /contact-us/ that currently returns a 404 error, so use the number or the mailbox rather than the form.
The hours displayed on the site are Monday to Friday, 5:00 to 17:00. The opening figure looks like a typing slip for 8:00, so do not count on being answered before normal office hours.
Check the debt counsellor on the NCR register
Debt review may only be provided by a debt counsellor registered with the National Credit Regulator, and every registered counsellor has an NCRDC number. Counsellors are registered as individuals, not as companies.
The NCR register matches the counsellor personal name, not the trading name, so searching a firm name there proves nothing either way. A worked example makes the point: searching the register for a trading name that definitely belongs to a registered counsellor returns Not Registered, because the register only matches the person.
So ask MSD Consulting for the name of the registered debt counsellor handling your file and their NCRDC number, then search that person name on the NCR register at ncr.org.za. Any firm that will not give you a counsellor name and NCRDC number is not one to sign with.
What debt review commits you to
- Your debts are restructured into one monthly payment, made through a registered payment distribution agency rather than to the counsellor personally.
- You are protected from legal action on the included debts, but you may not take new credit until you finish and get a clearance certificate.
- Your credit record is flagged as under debt review for the duration.
- Debt counselling fees are regulated by the NCR. Get the full fee schedule in writing before you sign anything.
Complaints about a debt counsellor
Misconduct by a debt counsellor goes to the National Credit Regulator on 0860 627 627 or complaints@ncr.org.za. A dispute about the underlying credit agreement goes to the National Credit Ombud on 0861 662 837.
Never pay by voucher or gift card, and never hand over a bank card, PIN or SASSA card to anyone arranging debt review.
Frequently asked questions
What is the MSD Consulting contact number?
Call 021 697 0939, or email info@msd-consulting.co.za. The contact form on the firm’s own site currently returns a 404 error.
Is msdconsulting.co.za the right website for MSD Consulting?
No. The unhyphenated msdconsulting.co.za is a parked domain with no site, and msd.co.za belongs to the pharmaceutical company MSD, which is unrelated. The firm’s site is msd-consulting.co.za, with the hyphen.
What are MSD Consulting’s hours?
The site displays Monday to Friday, 5:00 to 17:00. The 5:00 opening looks like a typing slip for 8:00, so do not count on being answered before normal office hours.
How do I check that a debt counsellor is registered?
Ask for the counsellor’s name and NCRDC number, then search the personal name on the NCR register at ncr.org.za. The register matches individuals, not trading names, so a firm name search proves nothing either way.
Sources
- MSD Consulting official website, for the telephone number, mailbox, Cape Town location, displayed operating hours and the debt counselling, consolidation and settlement services
- Live check of the MSD Consulting site, which shows the linked contact page returning a 404, and of msdconsulting.co.za, which is a registrar parking page
- National Credit Regulator register of registered debt counsellors, including the control search that established the register matches personal names rather than trading names
- National Credit Regulator and National Credit Ombud published contact details