Reset Solutions Contact Details

Reset Solutions (Pty) Ltd is a Pretoria lender that consolidates several debts into one payroll-linked repayment for South African government employees. It describes its product as payroll-linked debt consolidation, underpinned by its own deduction management platform, with the single repayment taken off the salary before the net pay is released.

Telephone: 087 138 8460
Email: [email protected]
Address in the site footer: 1st Floor, Block A, Lombardy Corporate Park, 1 Cole Road, Shere A.H., Pretoria
Address on the contact page: Block B, Lombardy Corporate Park, Shere AH, Pretoria, Gauteng, 0081

The two addresses differ by block. Both appear on the same site, so confirm which block to visit before travelling. The 087 number is a national number rather than a Pretoria landline, and no operating hours are published.

Registration numbers to check

This is a credit business, so the registration details matter more than the phone number. Reset Solutions publishes both in its own footer:

Registered Credit Provider NCRCP 18699
Authorised Financial Services Provider FSP 53772

You can verify a credit provider against the National Credit Regulator and a financial services provider against the Financial Sector Conduct Authority. Anyone contacting you in the name of this company who cannot give those numbers is not the company.

Who the product is for

Government employees paid through the state payroll, which is how the deduction is taken
People carrying several separate high-interest debts who want one fixed monthly repayment
Applicants whose credit score would block an ordinary consolidation loan, since the deduction is taken at source

Consolidation is not debt review

Reset Solutions runs a separate page on the difference, and it is worth reading before you apply. Consolidation is a new credit agreement that pays off the old ones; you stay legally able to take on more credit, and the interest and fees on the new loan are what determine whether you are better off. Debt review is a legal process under the National Credit Act that restructures what you owe through a registered debt counsellor and blocks new credit until you are done. They are different remedies with different consequences, and one is not a softer version of the other.

Complaints and escalation

Use the Complaints page on resetsolutions.co.za first, or 087 138 8460 and [email protected]
For a credit agreement or reckless lending complaint, the National Credit Regulator handles complaints against registered credit providers
For a financial advice or product complaint, the National Financial Ombud Scheme South Africa is on 0860 800 900 or [email protected]

Never send bank account details, a payslip or an identity document to a number or address you have not confirmed on resetsolutions.co.za itself.