Business · Contact details
Reset Solutions Contact Details
Reset Solutions is on 087 138 8460 or info@resetsolutions.co.za, at 1st Floor, Block A, Lombardy Corporate Park, 1 Cole Road, Shere A.H., Pretoria. It is registered credit provider NCRCP 18699 and financial services provider FSP 53772. We read this on resetsolutions.co.za on 24 September 2026.
Official contact details
| Detail | Value |
|---|---|
| Telephone | 087 138 8460 |
| info@resetsolutions.co.za | |
| Address | 1st Floor, Block A, Lombardy Corporate Park, 1 Cole Road, Shere A.H., Pretoria |
| Registered name | Reset Solutions (Pty) Ltd |
| Credit provider number | NCRCP 18699 |
| Financial services provider number | FSP 53772 |
Those two registration numbers are the useful part. Quote them back if anyone contacts you claiming to be Reset, and check they match. A lender that cannot produce its own NCRCP number is not a registered credit provider.
Who this is for
Reset Solutions is narrow by design, and if you fall outside it the number above will not help you.
It offers payroll-linked debt consolidation to South African government employees. It settles your existing qualifying debts and replaces them with a single loan repaid by one deduction straight off your salary.
Because repayment comes off payroll rather than your bank account, the company says applicants who have been declined elsewhere may still qualify, and that you can apply regardless of your credit score. It states that this is still subject to an affordability assessment.
This is not debt review
Reset draws this distinction itself, and it matters because the two are often confused.
Debt review places a flag on your credit profile and prevents you from taking new credit while you are under it.
A consolidation loan, by Reset’s account, is a new credit product. It settles the qualifying debts and replaces them with one payroll deduction, your credit record stays active, you are not flagged, and you keep access to credit.
Those are two very different outcomes. Ask which one you are signing before you sign anything, and get the answer in writing.
What you need before you call
- Your most recent payslips
- Three months of bank statements
- A copy of your ID
Reset says a consultant will confirm exactly what is needed based on your profile, so treat that list as the starting point rather than the whole of it.
Applications are handled online and the company says no branch visit is required. The Pretoria address above is an office, not a walk-in branch.
How the process runs
Reset sets out four steps, which is worth knowing so you can tell where a stalled application has stopped.
- Apply online, with no branch visit
- Assessment of your profile, existing deductions and affordability
- Approval and payroll deduction set up
- Existing qualifying debts settled and replaced by the single deduction
The company also says handed-over accounts can be included. If a debt has already passed to a collection agent, ask specifically whether it qualifies, because that is the point at which people usually assume they are out of options.
A caution about the application link
Reset states on its own site that applications are processed on a separate secure platform, away from resetsolutions.co.za.
That is normal for lenders, but it does mean you will be handed off to a different web address partway through. Start from resetsolutions.co.za yourself rather than from a link in a message, so you know the hand-off came from the company.
You will be asked for payslips, bank statements and your ID. Those are exactly the documents an impersonator wants, which is why it is worth phoning 087 138 8460 to confirm before uploading anything to a site you reached from a link.
How it is regulated
Reset says it is registered under the National Credit Act and licensed with the FSCA, and that its consolidation loans are issued in compliance with the Act’s affordability and interest rate requirements.
It publishes a complaints policy, a conflict of interest policy, a treating customers fairly policy and a PAIA manual on its own site, along with the PAIA request and internal appeal forms.
A complaint goes to 087 138 8460 or the general mailbox first. Ask for it to be logged under the complaints policy, and ask for a reference.
Frequently asked questions
What is the Reset Solutions contact number?
The number listed on this page for Reset Solutions is 087 138 8460 (Telephone).
What is the Reset Solutions email address?
The email address listed on this page is info@resetsolutions.co.za (Email).
Where is Reset Solutions located?
The Address listed on this page is 1st Floor, Block A, Lombardy Corporate Park, 1 Cole Road, Shere A.H., Pretoria.
How do I know these Reset Solutions details are correct?
We only list details read from the official website or channels of Reset Solutions, and this page shows the date they were checked. Confirm on the official site before you share personal information or make a payment.
Sources
- Reset Solutions, resetsolutions.co.za, site footer, for the telephone number, email address, street address, registered company name, credit provider number and financial services provider number (read 24 September 2026)
- Reset Solutions, resetsolutions.co.za, home page and frequently asked questions, for who the product is for, the payroll deduction model, the documents required, the separate application platform, the regulatory statements and the comparison with debt review (read 24 September 2026)