Schneider Electric South Africa supplies electrical distribution, industrial automation and APC uninterruptible power supply equipment. Its South African customer care numbers are published on the local help centre at se.com.
Official contact channels
- Customer care and technical support (South Africa): 086 130 0222
- International callers: +27 11 230 5880
- Online enquiry form: se.com/za/en/work/help/
What this organisation provides
Schneider Electric covers low and medium voltage distribution, circuit protection, building management, industrial control and drives, and the APC range of UPS units and replacement battery cartridges. The site carries product selectors, a product replacement tool for discontinued items, UPS and battery selectors, and a distributor locator covering its network of authorised sellers.
Address and operating information
The customer care centre operates Monday to Thursday from 08:00 to 17:00 and Friday from 08:00 to 16:00, and is closed on public holidays. For after-hours emergency technical support or equipment breakdowns, the same two numbers apply outside those hours.
Support and escalation routes
Support cases can be logged and tracked through a registered account on the site. Order management for authorised partners runs through the mySchneider portal rather than the general enquiry line. Product security issues have a separate route: vulnerability reports and security incidents are handled through the cybersecurity pages on the global site, not through the South African customer care number.
Sources
- Schneider Electric South Africa help centre: se.com/za/en/work/help/
- Schneider Electric South Africa home page: se.com/za/en/