Complaints · Contact details
Bank Complaints Contact Details
To complain about a South African bank, call its complaints line first: Absa 0800 41 41 41, Nedbank 0860 444 000 or Standard Bank 0860 101 101. If the bank does not resolve it, the National Financial Ombud Scheme South Africa (NFO), which now handles banking complaints, is on 0860 800 900.
Bank complaints contact details at a glance
| Route | Details |
|---|---|
| Absa Complaint Resolution Suite | 0800 41 41 41 |
| Absa complaints email | actionline@absa.co.za |
| Nedbank Client Complaints Helpline | 0860 444 000 |
| Nedbank complaints email | clientfeedback@nedbank.co.za |
| Nedbank MFC vehicle finance complaints | complaints@mfc.co.za |
| Standard Bank complaints | 0860 101 101 |
| Standard Bank complaints email | complaint.resolutioncentre@standardbank.co.za |
| Capitec Client Care Centre (complaints) | ClientCareCentre@capitecbank.co.za |
| National Financial Ombud Scheme | 0860 800 900 |
| NFO email | info@nfosa.co.za |
| NFO WhatsApp | 076 574 8055 |
| NFO online complaint form | nfosa.co.za/submit-a-complaint |
Official bank complaints routes
Absa: the Complaint Resolution Suite is on 0800 41 41 41, weekdays 08:00 to 16:30, and actionline@absa.co.za.
Nedbank: the Client Complaints Helpline is 0860 444 000 (or +27 11 710 4011), Monday to Friday 08:00 to 17:00 and Saturday 08:00 to 12:00. Email clientfeedback@nedbank.co.za at any time. Vehicle finance (MFC) complaints have their own mailbox, complaints@mfc.co.za.
Standard Bank: call 0860 101 101 or email complaint.resolutioncentre@standardbank.co.za.
Capitec: email complaints to ClientCareCentre@capitecbank.co.za.
What you need before contacting
- Your account number and ID number
- A short, factual summary of what went wrong, with dates and amounts
- Copies of letters, emails, statements and any reference numbers
Step-by-step contact process
- Lodge the complaint with your bank’s complaints line or mailbox above and keep the reference number.
- Give the bank a chance to resolve it. The NFO only takes a complaint once the bank has had that chance.
- If it is still unresolved, send the NFO the bank’s name, your account number, a short factual summary and copies of the correspondence.
- Track your case on the NFO website.
Escalation route
The National Financial Ombud Scheme South Africa handles banking complaints. Older references to a separate “Ombudsman for Banking Services” are out of date. Contact the NFO on 0860 800 900, WhatsApp 076 574 8055, info@nfosa.co.za or its online complaint form. The service is free, and you can complain in any official language, in writing, by phone or as a walk-in. If you go to the NFO without first lodging the complaint with the bank, the NFO gives the bank 21 working days to respond.
More complaint routes are in our complaints hub.
FAQs
How do I lay a complaint against a bank in South Africa?
Start with the bank’s own complaints line, for example Absa 0800 41 41 41, Nedbank 0860 444 000 or Standard Bank 0860 101 101, and keep the reference number.
What is the banking ombudsman number?
Banking complaints now go to the National Financial Ombud Scheme South Africa on 0860 800 900, or WhatsApp 076 574 8055.
Is it free to complain to the NFO?
Yes. The NFO service is free.
How do I complain about Capitec?
Sources
- Absa, Talk to us, absa.co.za/talk-to-us/, read 27 September 2026
- Nedbank, Contact us, personal.nedbank.co.za/contact.html, read 27 September 2026
- Standard Bank, Contact us, standardbank.co.za/southafrica/personal/contact-us, read 27 September 2026
- Capitec, feedback flyer (PDF), capitecbank.co.za documents library, read 27 September 2026
- National Financial Ombud Scheme, How to complain, nfosa.co.za/how-to-complain/, read 27 September 2026
- National Financial Ombud Scheme home page, nfosa.co.za, read 27 September 2026