Complaints · Complaint & ombud
Ombudsman Rustenburg Contact Details
All complaint & ombud routesCheck this is the right body
The ombudsman office in Rustenburg is the Public Protector’s Rustenburg Regional Office, on 014 592 9023. The Public Protector is South Africa’s public sector ombudsman, and its Rustenburg office operates from the Rustenburg Magistrate Court, 13 Nelson Mandela Street. Sector ombuds, such as the banking or insurance ombuds, do not have Rustenburg offices.
Ombudsman Rustenburg contact details at a glance
| Route | Details |
|---|---|
| Rustenburg Regional Office | 014 592 9023 |
| Rustenburg Regional Office complaints email | RustenburgRegistry@pprotect.org |
| Public Protector toll-free line | 0800 11 20 40 |
| North West Provincial Office (Mafikeng) | 018 381 1060 |
| Rustenburg Regional Office address | Rustenburg Magistrate Court, 13 Nelson Mandela Street, Rustenburg |
| Postal address | P.O. Box 371, Tlhabane 0309 |
Official contact channels
Call the Rustenburg Regional Office on 014 592 9023 or email your complaint to RustenburgRegistry@pprotect.org. The Public Protector’s national toll-free line is 0800 11 20 40. The Rustenburg office falls under the North West Provincial Office in Mafikeng, on 018 381 1060.
What this regulator handles
The Public Protector only handles complaints against organs of state, such as government departments and municipalities, after the respondent’s own complaints process has been used. Complaints must be lodged within two years of the incident.
If your complaint is about a bank, insurer or other private company, you need that sector’s ombud instead. See our pages on the banking ombudsman and insurance ombudsman.
Complaints and escalation process
- Try to resolve the matter with the official involved and with the head of the department or the Municipal Manager first.
- Email RustenburgRegistry@pprotect.org or call 014 592 9023. Give the nature and history of the complaint, the steps you have already taken, and copies of your correspondence.
If the regional office cannot help, contact the North West Provincial Office in Mafikeng on 018 381 1060.
Address and operating information
- Rustenburg Regional Office: Rustenburg Magistrate Court, 13 Nelson Mandela Street, Rustenburg. Post: P.O. Box 371, Tlhabane 0309
- North West Provincial Office: Public Protector’s Chambers, corner Martin and Robinson Streets, Mafikeng
The Public Protector also runs visiting points, which it says are serviced at least once a month. More complaint routes are in our complaints directory.
Frequently asked questions
What is the ombudsman contact number in Rustenburg?
The Public Protector’s Rustenburg Regional Office is on 014 592 9023.
Where is the Public Protector office in Rustenburg?
At the Rustenburg Magistrate Court, 13 Nelson Mandela Street, Rustenburg.
What is the Public Protector Rustenburg email address?
RustenburgRegistry@pprotect.org.
What can the Public Protector in Rustenburg help with?
Complaints against organs of state, such as government departments and municipalities, lodged within two years of the incident.
Sources
- Public Protector South Africa, Regional offices, pprotect.org/?q=content/regional-offices, read 27 September 2026
- Public Protector South Africa, Provincial offices, pprotect.org/?q=content/provincial-offices, read 27 September 2026
- Public Protector South Africa, Complaints email addresses, pprotect.org/?q=content/complaints-e-mail-address, read 27 September 2026
- Public Protector South Africa, Complaining and complaint process, pprotect.org, read 27 September 2026