The Construction Education and Training Authority is the SETA for the South African construction sector.
Its published contact page lists named individuals with personal mobile numbers, province by province. We do not republish those, because a personal number published where it ranks in search becomes an impersonation tool.
The organisational routes are the ones to use. Ask for the provincial office by function rather than by name, and use the official contact page, which stays correct when staff change.
This page covers how to contact the National Student Financial Aid Scheme in South Africa. The details below were taken from the official National Student Financial Aid Scheme contact page rather than from any third-party directory.
ContactDetails.co.za is an independent directory. We are not the National Student Financial Aid Scheme and cannot act on your behalf. Everything on this page is a routing aid so you reach the right official channel quickly.
The National Student Financial Aid Scheme contact numbers
These routes were verified against the official National Student Financial Aid Scheme contact page on 23 August 2026. Contact numbers do change, so confirm on the official page before relying on one for anything urgent.
| What it is for | Contact |
|---|---|
| Payments and balance enquiries | 0800 067 327 |
| General enquiries email | [email protected] |
| Enquiries WhatsApp | +27 63 093 5671 |
| Payments and collections email | [email protected] |
| General queries email | [email protected] |
| Outreach and media | 021 763 3200 |
| Independently operated ethics and fraud hotline | 0800 007 396 |
| Ethics and fraud hotline WhatsApp | 0860 004 004 |
| Ethics and fraud email | [email protected] |
NSFAS never charges to apply and never asks for a payment to release funding. Anyone asking for money to process an application or unlock an allowance is running a scam, and it is one of the most common frauds aimed at students. The ethics line above is for reporting exactly that.
Self-service options before you call
- Check the official site at nsfas.org.za, which carries the current contact details and any online enquiry form.
- WhatsApp on +27 63 093 5671, which works over wifi and leaves you a written record.
- Email to [email protected], which gives you a written record of what you asked and when.
- Calling outside peak times. Monday mornings and the hour after 17:00 are usually the worst for South African contact centres.
What to have ready before you call
- A clear one line summary of what you need resolved.
- Your account, order or reference number if you already have one.
- The identity document or account holder details, since most South African providers verify who you are before discussing an account.
- Dates, amounts and any error message exactly as it appeared.
- A pen and paper for the reference number. Ask for one every time, because without it a follow up call starts from nothing.
Insurance sold by a bank is a separate product
- The insurer, not the bank, carries the risk. Your policy schedule names the underwriter, and that is the party that decides the claim. It is the first document to find when something goes wrong.
- Cover attached to a loan can usually be replaced. Where a credit agreement requires insurance, you are generally entitled to substitute a policy of your own that meets the requirements, rather than keep the one arranged at the point of sale.
- Check what you are already paying for. Credit life cover on a loan, home owner’s cover on a bond and cover bundled with a card can all be running at once without anyone comparing them. Duplicated cover pays once, not twice.
- Ask what is excluded, in writing. Most rejected claims turn on an exclusion or a condition that was in the policy from the start, not on a decision made at claim stage.
- Update the policy when your circumstances change. A car that has moved suburbs, a house that has been renovated or a beneficiary who has changed all affect a claim, and telling the insurer costs nothing.
If a claim is rejected, ask for the reason in writing with the clause it relies on. You need that clause to take the matter anywhere, and an insurer must give it to you.
Complaints and escalation
If a first call does not resolve the matter, escalate through the SETA’s own office, in writing. SETAs are overseen by the Department of Higher Education and Training on 0800 87 2222, and qualification questions go to the QCTO and to SAQA on 012 431 5000.
Keep a short written log of each contact: the date, the channel you used, the name of the agent and the reference number. Most skills development complaint processes ask for exactly that history, and having it ready is usually the difference between a fast resolution and starting over.
Avoiding fake National Student Financial Aid Scheme contact numbers
Contact details for well known South African brands are a common target for impersonation. Numbers that look official appear in search ads, social media replies and cloned websites, and the person answering is not the National Student Financial Aid Scheme.
- Reach National Student Financial Aid Scheme through the official site at nsfas.org.za rather than through a number in a search advert or a social media reply.
- The National Student Financial Aid Scheme will never ask you for your full card number, PIN, CVV, online banking password or a one time PIN. Nobody legitimate needs those to help you.
- Treat any caller who creates urgency, asks you to install remote access software, or asks you to move money to a safe account as fraudulent, and end the call.
- If you are unsure whether a call was genuine, hang up and dial the official number yourself rather than calling back a number the caller gave you.
Related contact pages
Frequently asked questions
What is the National Student Financial Aid Scheme contact number?
The routes are listed in the table above, with what each one is for. The main route is 0800 067 327. Confirm it on nsfas.org.za before relying on it, since numbers are changed from time to time.
How do I know a National Student Financial Aid Scheme number is genuine?
Check it against the official site at nsfas.org.za. A number that only appears in a search advert, a social media reply or a third-party directory should not be trusted for anything involving your account, your money or your identity document.
What should I do if nobody resolves my query?
Ask for the complaint reference and the escalation path on your first call, then follow the escalation route described above. Keep the dates, agent names and reference numbers, because every formal complaint process will ask for them.
Can ContactDetails.co.za resolve this for me?
No. We are an independent directory, not the National Student Financial Aid Scheme, and we have no access to your account. Everything here is a routing aid so that you reach the correct official channel with the right information in hand.
Is there a cost to calling these numbers?
South African 0860 and 0861 numbers are charged at a share-call or standard rate depending on your provider, and 0800 numbers are toll free from a landline. Calls from a mobile are billed at your own operator’s rate, so check your plan if cost matters.
Contact routes on this page were checked against the official National Student Financial Aid Scheme source on 23 August 2026. If you find a detail that has changed, the official source is always the authority.