Education · Contact details
UFS Contact Details
The University of the Free State switchboard is +27 51 401 9111 for Bloemfontein and South Campus, and +27 58 718 5000 for the Qwaqwa Campus. Applications and admissions go to studentadmin@ufs.ac.za (or +27 51 401 9111, option 1, / +27 51 401 9666), tuition and student accounts to tuitionfees@ufs.ac.za, and transcripts to transcripts@ufs.ac.za.
UFS contact details by department
Choose the channel designated for your query type:
| Issue / Department | Primary Channel | Key Contact Details |
|---|---|---|
| General Switchboard | Phone | Bloemfontein & South Campus: +27 51 401 9111 Qwaqwa Campus: +27 58 718 5000 |
| Applications & Admissions | Call Centre / Email | Phone: +27 51 401 9111 (Option 1) / +27 51 401 9666 Email: studentadmin@ufs.ac.za |
| Tuition & Student Accounts | Email / Phone | Phone: +27 51 401 2806 / +27 51 401 3003 Email: tuitionfees@ufs.ac.za |
| Transcripts & Certificates | Email: transcripts@ufs.ac.za | |
| General Information | Email: info@ufs.ac.za |
UFS campuses and support departments
UFS operates dedicated administrative departments across its three primary campuses: Bloemfontein Campus, Qwaqwa Campus, and South Campus.
- General Switchboard & Call Centre: The central call centre manages initial routing for academic, registration, and general inquiries.
- Student Academic Services: Handles student enrollment records, module changes, and academic transcript requests.
- Finance & Tuition Fees: Manages fee statements, direct bank transfer confirmations, bursary allocations, and payment plans.
- Housing and Residence Affairs: Coordinates residence applications, room placements, and campus accommodation support.
UFS online: website and student portals
The safest and fastest online option is the official UFS website at www.ufs.ac.za:
- Official Contact Portal: Visit www.ufs.ac.za and select the Contact Us page to access current contact tables by faculty or division.
- Self-Service Portals: Registered students can access self-service features, check application status, download fee statements, and update personal information directly via the official UFS Kovsie Portal.
- Verified Self-Service Channels: UFS utilizes web portals and automated call routes (+27 51 401 9111) to manage high-volume enquiries during registration peak periods.
Only interact with automated messaging channels or WhatsApp services if they are directly linked and verified on the official ufs.ac.za domain. Do not transfer registration or application fees via unverified messaging links.
Complaints and fraud at UFS
If an issue regarding enrollment, administrative delays, or student services is not resolved through regular departmental contacts, follow the official internal dispute sequence:
- Departmental Contact: First, attempt resolution directly with the relevant office (e.g., Student Academic Services or Finance). Keep copies of all email correspondence.
- Faculty / Head of Department: Escalate unresolved academic or administrative matters to the relevant Faculty Officer or Head of Department.
- Dean of Student Affairs: For broader student support concerns, contact the Office of the Dean of Student Affairs via studentsdean@ufs.ac.za.
- External Ombud: If formal internal grievances remain unresolved, students may refer administrative disputes to higher educational regulatory bodies such as the Department of Higher Education and Training (DHET) or relevant statutory ombud services.
UFS will never request application or registration fees to be paid into individual personal bank accounts, digital wallets, or via instant cash transfers. Always verify banking details on official university invoices or through official financial offices before making payments.
UFS campus emergency numbers
- Bloemfontein Campus Emergency: +27 51 401 2911 / +27 51 401 2634
- Qwaqwa Campus Emergency: +27 58 718 5460 / +27 58 718 5175
- South Campus Emergency: +27 51 505 1217
- Toll-Free Emergency Line: 0800 204 682
What to prepare before contacting UFS
- Student / Reference Number: Your 10-digit UFS student number or prospective student application reference number.
- National ID / Passport Number: Required for identity verification.
- Specific Course or Faculty Details: Name of the degree, diploma, or faculty relevant to your query.
- Proof of Documentation: Proof of payment (POP), official matric results, academic transcripts, or prior email correspondence if escalating an issue.
Before reaching out, always confirm that you are using current, live details verified directly through official University of the Free State channels. Third-party directories, forum posts, and printed planning sources may list outdated switchboard extension numbers or old departmental email addresses. Always verify live contact portals on the official university portal (www.ufs.ac.za) before submitting personal information, academic transcripts, or proof of payment.
For more institutions, see the education contact details hub, including the Capricorn TVET College contact details and CPUT contact details pages.
Frequently asked questions
What is the safest way to find UFS contact details?
Access the official University of the Free State portal at www.ufs.ac.za and navigate directly to the Contact Us or departmental pages. Avoid relying on unverified social media posts or third-party blogs for financial and administrative contact info.
What information should I prepare before contacting UFS?
Have your UFS student or application reference number, South African ID or passport number, course details, and any applicable proof of payment or email correspondence readily available before placing a call or sending an email.
What should I do if I cannot verify UFS contact details?
If you are uncertain whether a phone number, email address, or banking detail is genuine, call the central switchboard (+27 51 401 9111) to verify the contact before transferring money or sharing sensitive personal documentation.