Education · Contact details
UWC Contact Details
The University of the Western Cape (UWC) switchboard is +27 21 959 2911 and its general email is info@uwc.ac.za; applicants and students can call the Contact Centre on 021 959 3900 / 021 959 3901. UWC is a public university on Robert Sobukwe Road in Bellville, Cape Town.
This page covers UWC’s main lines and student services. For application questions in more detail, see UWC admissions contact details.
UWC contact details at a glance
| Route | Details |
|---|---|
| Switchboard | +27 21 959 2911 |
| General email | info@uwc.ac.za |
| Contact Centre (student / applicant enquiries) | 021 959 3900 / 021 959 3901 |
| Contact Centre hours | Monday to Friday 09:00 to 16:00 |
| Admissions email | admissions@uwc.ac.za |
| Student Credit Management (fees, financial clearance) | 021 959 3558, scm@uwc.ac.za |
| Student fees portal (view and pay) | studentdebt.uwc.ac.za |
| Student Admin Helpdesk (transcripts, certificates of conduct, verification) | helpdesk@uwc.ac.za |
| Residences | 021 959 2569, resservices1@uwc.ac.za |
| International Student Services Office (ISSO) | 021 959 2763, isso@uwc.ac.za |
| Office for Students with Disabilities (OSWD) | 021 959 4170, oswd@uwc.ac.za |
| ICS Service Desk (portal / Ikamva password resets) | 021 959 2000, servicedesk@uwc.ac.za |
| Examinations email | exams@uwc.ac.za |
| Graduation email | graduation@uwc.ac.za |
| Physical address | University of the Western Cape, Robert Sobukwe Road, Bellville, 7535 |
Official contact channels
For a general query, call the switchboard on +27 21 959 2911 or email info@uwc.ac.za. If you are a student or an applicant, the Contact Centre on 021 959 3900 / 021 959 3901 is the better first call. It is open Monday to Friday from 09:00 to 16:00.
Each faculty also has its own helpdesk line:
- Arts and Humanities: 021 959 2152
- Community and Health Sciences: 021 959 2852
- Dentistry: 021 937 3000
- Economic and Management Sciences: 021 959 3164
- Education: 021 959 2276
- Law: 021 959 3291
- Natural Sciences: 021 959 3426
Researchers use two separate mailboxes: research-ethics@uwc.ac.za for ethics clearance, and researchperm@uwc.ac.za for permission to do research at UWC.
Admissions and student support
UWC charges no application fee. You apply online, upload your documents on the document upload portal, track your status on the portal and, if you receive an offer, accept it within 3 days. Admissions questions go to admissions@uwc.ac.za or the Contact Centre.
Other student services:
- Fees: Student Credit Management handles fees and financial clearance on 021 959 3558 or scm@uwc.ac.za. You can view statements and pay on studentdebt.uwc.ac.za. The Help Centre page lists a registration fee of R1 810, and an upfront payment of R4 290 for South African students living off residence or R4 840 for those in residence (both including the registration fee).
- Passwords: the Student Portal and Ikamva share one login, your student number. Password resets go to the ICS Service Desk on 021 959 2000 or servicedesk@uwc.ac.za, not to the general helpdesk.
- Transcripts and proof of registration: download them yourself on the Student Portal. A certificate of conduct is not self-service: request it from helpdesk@uwc.ac.za. If you write from a non-UWC email address, attach a copy of your ID or passport.
- Graduation: email graduation@uwc.ac.za. Students with outstanding fees must finalise a Graduation AoD on the Graduation Clearance Portal before they can graduate.
- Exams and results: exams@uwc.ac.za.
- Residences: 021 959 2569 or resservices1@uwc.ac.za.
- International students: ISSO on 021 959 2763 or isso@uwc.ac.za.
- Students with disabilities: OSWD on 021 959 4170 or oswd@uwc.ac.za.
Campus and address information
UWC’s address is University of the Western Cape, Robert Sobukwe Road, Bellville, 7535, Republic of South Africa. The Contact Centre works Monday to Friday, 09:00 to 16:00. UWC does not list a separate postal address on its Help Centre page.
Escalation routes
UWC does not publish a separate escalation line on its Help Centre page. Start with the office that owns your query (fees, residences, exams, the ICS Service Desk or your faculty helpdesk) and, if it is not resolved, contact the Contact Centre or info@uwc.ac.za with your student number and a short history of the query. For other universities and colleges, browse the education hub or the education directory U to V listings.
FAQs
What are the UWC contact details?
The switchboard is +27 21 959 2911 and the general email is info@uwc.ac.za. Students and applicants can call the Contact Centre on 021 959 3900 / 021 959 3901, Monday to Friday 09:00 to 16:00.
What is the University of the Western Cape admissions email?
Email admissions@uwc.ac.za. UWC charges no application fee.
Who do I contact about UWC fees?
Student Credit Management on 021 959 3558 or scm@uwc.ac.za. Statements and payments are on studentdebt.uwc.ac.za.
How do I reset my UWC Ikamva or Student Portal password?
Contact the ICS Service Desk on 021 959 2000 or servicedesk@uwc.ac.za.
Where is UWC?
Robert Sobukwe Road, Bellville, 7535, in Cape Town.
Sources
- University of the Western Cape, Help Centre / Contact Centre: uwc.ac.za/study/academic-administration/contact-centre, read 2026-09-26 (archived copy of 12 August 2026)