Fsca Contact Details

Best contact route by issue

Selecting the correct contact channel depends on the nature of your query:

Customer care and support options

For administrative queries, licensing applications, media requests, or general correspondence, use these verified contact routes:

• Toll-Free Call Centre: 0800 20 37 22
• Direct Switchboard: +27 (0)12 428 8000
• General Enquiries Email: [email protected]
• Media & Public Relations: [email protected]
• Information Centre / Library: [email protected]
• Physical Address: Riverwalk Office Park, Block B, 41 Matroosberg Road, Ashlea Gardens, Pretoria, 0081
• Postal Address: PO Box 35655, Menlo Park, Pretoria, 0102

Online

The official website at www.fsca.co.za hosts several self-service options:

• FSP Verification Portal: Check if an investment manager, broker, or financial planner is authorized under the FAIS Act.
• Regulatory Warnings & Alerts: Access real-time public notices regarding unregistered entities and fraudulent investment schemes.
• Unclaimed Benefits Search: Search pension fund records for potential unclaimed retirement benefits.
• Online Query Form: Submit structured general enquiries or formal feedback directly to the FSCA handling team.

WhatsApp or self-service options

While direct customer service calls are handled via the main contact centre, dedicated self-service and tip-off lines are available:

• Fraud & Whistleblowing WhatsApp: 0860 004 004 (managed via the independent Be Honest ethics portal)
• SMS Tip-Off Service: Send details to 49017
• Consumer Financial Education: Access guidance and tools on www.fscamymoney.co.za

Note: Personal disputes or formal complaints should not be submitted over social media or unofficial messaging channels.

Complaints

When dealing with bad service, mis-selling, or contractual disputes with a financial provider, follow the required South African escalation process:

1. Step 1: File an Internal Complaint with the ProviderSubmit your dispute in writing to the Financial Services Provider (FSP), bank, or insurer. Providers must be given up to 6–8 weeks to investigate and respond internally. Keep all reference numbers and emails.
2. Step 2: Escalate to the Relevant OmbudIf the provider rejects your claim or fails to respond within the statutory timeframe, escalate to the appropriate ombud:
   • FAIS Ombud: For financial advice, broker disputes, or misrepresentation ([email protected] | 012 762 5000).
   • National Financial Ombud Scheme (NFO): For banking, long-term insurance, short-term insurance, or credit complaints ([email protected] | 0860 800 900).
3. Step 3: Escalate Systemic Misconduct to the FSCAIf an entity is conducting unregistered business, committing financial market manipulation, or violating statutory conduct rules, report them directly to the FSCA for regulatory enforcement.

Fraud or escalation routes

To report financial crime, market manipulation, or unregistered operators:

• Anonymous Fraud Hotline: 0800 31 36 26
• Hotline Email: [email protected]
• Public Corruption Channels: For broader public sector integrity concerns, see the Anti Corruption Hotline South Africa guide.

Appealing an FSCA Regulatory Decision

Aggrieved parties who wish to challenge an official ruling, administrative fine, or licence refusal by the FSCA must lodge an appeal with the independent Financial Services Tribunal:

• Email: [email protected]
• Telephone: +27 (0)12 741 4300
• Physical Address: Kasteel Office Park, Orange Building (2nd Floor), 546 Jochemus Street, Erasmuskloof, Pretoria, 0048

What to prepare before contacting

What information should I prepare?

Having complete documentation ready before reaching out ensures your request or complaint is processed without unnecessary back-and-forth:

• Entity Identification: Full trading name of the company, FSP licence number, or registration details.
• Individual Representative Details: Full name and ID number of the specific financial adviser or agent involved.
• Transaction Records: Account or policy numbers, contract dates, bank deposit slips, or proof of payment.
• Written Proof: Copies of emails, WhatsApp messages, application forms, or marketing literature provided to you.
• Prior Complaint Correspondence: Copies of your initial formal complaint to the provider and their final response letter.

Related contact pages

Explore other contact directories within the government and corporate compliance sector:

• Government Contact Pages — Directory hub for South African government institutions.
• Parent contact pages — Contact routes for state departments and oversight bodies.
• government impersonation scam South Africa — Tips on protecting yourself against fake officials and scam communications.
• Anti Corruption Hotline South Africa — Official contact channels for reporting public sector corruption.
• BizPortal Company Registration Contact Details — Customer service contacts for company registration through CIPC.
• BizPortal Compensation Fund Contact Details — Contact information for COIDA and Compensation Fund support.
• BizPortal B BBEE Certificate Contact Details — Support channels for enterprise B-BBEE verification services.

FAQs

What is the official way to handle fsca contact details?

Verify phone numbers and email addresses on the official website (www.fsca.co.za) or official government directories before making contact or sharing documents. Start with the toll-free line (0800 20 37 22) or [email protected] for standard queries.

What information should I prepare for fsca contact details?

Gather your FSP licence number, full representative names, account or policy numbers, relevant dates, proof of payments, and copies of written communications before contacting support.

Is fsca contact details available by phone, email or WhatsApp?

Yes, you can contact the FSCA by phone (0800 20 37 22), email ([email protected]), or use the anonymous fraud WhatsApp tip-off line (0860 004 004).

What should I do if I cannot verify the details?

If you are unsure whether a person or website genuinely represents the FSCA, do not send personal details or pay any funds. Contact the official switchboard (012 428 8000) or toll-free line (0800 20 37 22) to verify the individual’s identity.