FSCA Contact Details

The FSCA contact centre is 0800 20 37 22, toll free, and the switchboard is 012 428 8000. The Financial Sector Conduct Authority is at 41 Matroosberg Road, Ashlea Gardens, Pretoria, 0002, with a postal address of PO Box 35655, Menlo Park, 0102. Complaints go through the FSCA’s own Complaint and Enquiries form rather than an email address.

FSCA contact details at a glance

Contact centre, toll free	0800 20 37 22
Switchboard	012 428 8000
Facsimile	012 346 6941
Media queries	012 422 2823, communications@fsca.co.za
Information centre	library@fsca.co.za
Street address	41 Matroosberg Road, Ashlea Gardens, Pretoria, 0002
Postal address	PO Box 35655, Menlo Park, 0102
Fraud and corruption hotline	0800 31 36 26

There is no complaints email address

The FSCA does not publish a complaints mailbox. It states that for all enquiries and complaints you should complete its Complaint and Enquiries form, which is a web form on its own system.

The mailboxes it does publish are for specific, narrow purposes and are not complaint routes: communications@fsca.co.za for media queries, library@fsca.co.za for its information centre, Web.master@fsca.co.za for technical problems with the website, and RegL@fsca.co.za for liaison between regulators.

Sending a complaint to one of those will not get it registered. Use the form, and keep your own copy of what you submit along with the date.

Checking a financial adviser or firm

The FSCA’s lookup tool for regulated people and entities sits under Regulated People and Entities and FSP Search on fsca.co.za, and covers financial services providers and their representatives.

Use it before handing money or personal details to anyone offering financial advice or products. It tells you whether the person or firm is actually authorised, and an unauthorised provider is the single clearest warning sign there is.

Check the exact name and licence number, not just that something similar appears. Impostors trade on names close to real ones.

Reporting fraud anonymously

The FSCA runs an unusually wide set of anonymous reporting channels, operated through an external tip-offs service.

• Dedicated FSCA fraud and corruption hotline: 0800 31 36 26.
• WhatsApp: 0860 004 004.
• SMS: 49017.
• Email: fsca@behonest.co.za, with a website at behonest.co.za.

These are for reporting fraud and corruption. A complaint about a financial product or an adviser is a different thing and goes through the complaints form.

FSCA banking details: read them off the source

Banking details for a regulator are a high-value target, so the FSCA’s account details are not reprinted here. Get them from the FSCA’s own website under Levies and Fees, or from the invoice or notice the FSCA itself sent you.

Never take account details from an email, a message, or a directory site, including this one. If details arrive by email claiming the account has changed, telephone the switchboard on 012 428 8000 and confirm before paying anything.

That advice applies whoever you think sent it. Payment redirection works precisely because the email looks right.

Things to be aware of on the FSCA site

The address fsca.co.za without the www does not work. Only www.fsca.co.za resolves, so type the www.

The contact centre number is also linked incorrectly in the site’s code, using a malformed link format, so tapping it on a phone may not dial. Dial 0800 20 37 22 manually.

The FSCA’s site does carry a useful set of further sections worth knowing about: E-Services, the Nominee Register, PAIA and POPIA requests, Curatorships, the Financial Services Tribunal, Service Level Commitments and Documents for Consultation.

Before you contact the FSCA

Check first whether the FSCA is the right body. It regulates the conduct of financial institutions. If your complaint is about a specific product decision, the firm’s own complaints process usually has to be exhausted first.

Have the full name of the firm or adviser and, if you have it, the FSP number.

Have dates, amounts and copies of what you signed or were sent.

The FSCA publishes no operating hours, so treat the contact centre and switchboard as weekday business-hours lines. The anonymous fraud channels are the route outside those hours.

Frequently asked questions

What is the FSCA contact number?

Call the contact centre on 0800 20 37 22, toll free, or the switchboard on 012 428 8000. The facsimile number is 012 346 6941 and media queries go to 012 422 2823.

What is the FSCA email address?

The information centre mailbox is library@fsca.co.za, communications@fsca.co.za takes media queries, Web.master@fsca.co.za covers website problems and RegL@fsca.co.za is for liaison between regulators. There is no complaints email; complaints go through the Complaint and Enquiries form.

Where is the FSCA located?

The street address is 41 Matroosberg Road, Ashlea Gardens, Pretoria, 0002, and the postal address is PO Box 35655, Menlo Park, 0102.

How do I complain to the FSCA?

Complete the Complaint and Enquiries form on the FSCA’s own website. The FSCA does not publish a complaints mailbox, and the mailboxes it does publish are not complaint routes.

How do I report fraud to the FSCA anonymously?

Use the fraud and corruption hotline 0800 31 36 26, WhatsApp 0860 004 004, SMS to 49017, or email fsca@behonest.co.za. The channels are operated through an external tip-offs service.

How do I check whether a firm is FSCA authorised?

Use FSP Search under Regulated People and Entities on fsca.co.za. Check the exact name and licence number, not just something similar.

Sources

• FSCA contact page, fsca.co.za/Contact-Us, for the contact centre, switchboard, facsimile and media numbers, the street and postal addresses, the complaints form instruction, the specialist mailboxes and the anonymous fraud and ethics channels (read 24 September 2026)
• FSCA home page and site navigation, for the FSP Search and Regulated People and Entities tools and the other published sections (read 24 September 2026)
• Direct check of fsca.co.za and www.fsca.co.za, confirming only the www address resolves (checked 24 September 2026)