The National Prosecuting Authority’s head office is in Silverton, Pretoria, at the Victoria and Griffiths Mxenge Building.
Head office does not handle individual cases. A case is prosecuted at the court where it is enrolled, by the prosecutor assigned to it, and the docket sits with the investigating officer until then. Phoning head office about a case adds a step rather than removing one.
What head office genuinely handles is national policy, the specialised units, and formal representations about a prosecutorial decision that a Director of Public Prosecutions has already considered.
This page covers how to contact the National Prosecuting Authority in South Africa. The details below were taken from the official National Prosecuting Authority contact page rather than from any third-party directory.
ContactDetails.co.za is an independent directory. We are not the National Prosecuting Authority and cannot act on your behalf. Everything on this page is a routing aid so you reach the right official channel quickly.
The National Prosecuting Authority contact numbers
These routes were verified against the official National Prosecuting Authority contact page on 22 August 2026. Contact numbers do change, so confirm on the official page before relying on one for anything urgent.
| What it is for | Contact |
|---|---|
| Head office switchboard | 012 845 6000 |
| Presidential Hotline | 17737 |
The head office is the Victoria and Griffiths Mxenge Building, 123 Westlake Avenue, Weavind Park, Silverton, Pretoria, 0184. The postal address is Private Bag X752, Pretoria, 0001.
The NPA decides whether to prosecute; it does not open cases. A crime is reported to the South African Police Service, which investigates and hands a docket to a prosecutor. If you want to know what is happening with a case, the investigating officer and the case number are the starting point, not the NPA switchboard.
Self-service options before you call
- Check the official site at npa.gov.za, which carries the current contact details and any online enquiry form.
- Calling outside peak times. Monday mornings and the hour after 17:00 are usually the worst for South African contact centres.
What to have ready before you call
- A clear one line summary of what you need resolved.
- Your account, order or reference number if you already have one.
- The identity document or account holder details, since most South African providers verify who you are before discussing an account.
- Dates, amounts and any error message exactly as it appeared.
- A pen and paper for the reference number. Ask for one every time, because without it a follow up call starts from nothing.
How a prosecution decision is made and reviewed
- The prosecutor decides, not the complainant and not the police. A case can be declined for insufficient evidence even where the complainant is certain of what happened.
- The test is a reasonable prospect of a successful prosecution, judged on admissible evidence, not on the seriousness of what is alleged.
- A decision not to prosecute can be reconsidered. Make written representations to the Director of Public Prosecutions for the division, with the case number and the reasons, and do it promptly.
- A nolle prosequi certificate allows a private prosecution in limited circumstances, which is expensive and rare but is a real remedy.
- Head office does not prosecute cases. Matters are prosecuted where they are enrolled, by the prosecutor assigned, and national office handles policy and specialised units.
The docket sits with the investigating officer until it goes to a prosecutor. If a case appears to have stopped, the investigating officer is who can say whether it has been sent for a decision at all.
Complaints and escalation
If a first call does not resolve the matter, escalate through the senior public prosecutor at that court first, then written representations to the Director of Public Prosecutions for the division, and beyond that to the National Director. A prosecutor’s decision is not a complaint about service, and it is reconsidered through representations rather than through a complaints line.
Keep a short written log of each contact: the date, the channel you used, the name of the agent and the reference number. Most prosecution complaint processes ask for exactly that history, and having it ready is usually the difference between a fast resolution and starting over.
Avoiding fake National Prosecuting Authority contact numbers
Contact details for well known South African brands are a common target for impersonation. Numbers that look official appear in search ads, social media replies and cloned websites, and the person answering is not the National Prosecuting Authority.
- Reach National Prosecuting Authority through the official site at npa.gov.za rather than through a number in a search advert or a social media reply.
- The National Prosecuting Authority will never ask you for your full card number, PIN, CVV, online banking password or a one time PIN. Nobody legitimate needs those to help you.
- Treat any caller who creates urgency, asks you to install remote access software, or asks you to move money to a safe account as fraudulent, and end the call.
- If you are unsure whether a call was genuine, hang up and dial the official number yourself rather than calling back a number the caller gave you.
Related contact pages
Frequently asked questions
What is the National Prosecuting Authority contact number?
The routes are listed in the table above, with what each one is for. The main route is 012 845 6000. Confirm it on npa.gov.za before relying on it, since numbers are changed from time to time.
How do I know a National Prosecuting Authority number is genuine?
Check it against the official site at npa.gov.za. A number that only appears in a search advert, a social media reply or a third-party directory should not be trusted for anything involving your account, your money or your identity document.
What should I do if nobody resolves my query?
Ask for the complaint reference and the escalation path on your first call, then follow the escalation route described above. Keep the dates, agent names and reference numbers, because every formal complaint process will ask for them.
Can ContactDetails.co.za resolve this for me?
No. We are an independent directory, not the National Prosecuting Authority, and we have no access to your account. Everything here is a routing aid so that you reach the correct official channel with the right information in hand.
Is there a cost to calling these numbers?
South African 0860 and 0861 numbers are charged at a share-call or standard rate depending on your provider, and 0800 numbers are toll free from a landline. Calls from a mobile are billed at your own operator’s rate, so check your plan if cost matters.
Contact routes on this page were checked against the official National Prosecuting Authority source on 22 August 2026. If you find a detail that has changed, the official source is always the authority.