Government · Complaint & ombud
Rental Housing Tribunal Contact Details
All complaint & ombud routesCheck this is the right body
The Western Cape Rental Housing Tribunal contact centre is 0860 106 166, and complaints go to rht.disputes@westerncape.gov.za. Each province runs its own Rental Housing Tribunal through its human settlements department, so there is no single national tribunal number.
Rental Housing Tribunal contact details at a glance
| Route | Details |
|---|---|
| Western Cape RHT contact centre | 0860 106 166 |
| Western Cape RHT general enquiries | rht.enquiries@westerncape.gov.za |
| Western Cape RHT disputes (submit complaints) | rht.disputes@westerncape.gov.za |
| Western Cape RHT dispute enquiries | 021 483 5020 |
| National Department of Human Settlements call centre | 080 014 6873 |
| National DHS email | info@dhs.gov.za |
Official contact channels
In the Western Cape, call the contact centre on 0860 106 166 or email general enquiries to rht.enquiries@westerncape.gov.za. For dispute enquiries, the tribunal lists 021 483 5020. The Western Cape also offers a Please Call Me line, 079 769 1207, and SMS “Help” to 31022.
For other provinces, the national Department of Human Settlements is on 080 014 6873 or info@dhs.gov.za, and it publishes Rental Housing Tribunal documents per province, including notable cases.
What this regulator handles
Rental Housing Tribunals deal with disputes between tenants and landlords under the Rental Housing Act. The Western Cape tribunal’s service is free for all renters and landlords in the province. If mediation fails, both parties attend a Hearing, and the Tribunal’s decision is legally binding.
Complaints and escalation process
- Complete the dispute details online through the Western Cape eService link, or fill in the complaint form.
- Email the form, annexures and a copy of your lease agreement to rht.disputes@westerncape.gov.za.
- Allow at least 2 weeks for pre-screening before you follow up; the tribunal warns that early follow-ups may delay your case.
- Attend mediation. If it does not resolve the dispute, attend the Hearing.
Address and operating information
The Western Cape tribunal’s service page does not give walk-in hours. Contact it by phone or email as above. For other rental topics see the Rental Ombudsman page and our government directory.
Frequently asked questions
What is the Rental Housing Tribunal contact number?
In the Western Cape the contact centre is 0860 106 166. Other provinces run their own tribunals; the national Department of Human Settlements is on 080 014 6873.
How do I lay a complaint at the Rental Housing Tribunal?
In the Western Cape, email the complaint form, annexures and lease to rht.disputes@westerncape.gov.za or use the eService link.
Does the Rental Housing Tribunal charge a fee?
The Western Cape tribunal’s service is free for renters and landlords in the province.
Is a Rental Housing Tribunal ruling binding?
Yes. If mediation fails, a Hearing is held and the Tribunal’s decision is legally binding.
Sources
- Western Cape Government, Rental Housing Tribunal, westerncape.gov.za/service/rental-housing-tribunal-0, read 27 September 2026
- Department of Human Settlements, dhs.gov.za/node/1645, read 27 September 2026